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Top positive review
2 Feb 2024
Verified review
As a first time customer I found the site user friendly , clear and easy to navigate.
I changed my plans to be available for DHL delivery slot as a signature is required. I received a mobile message stating delivery had been made. I saw the van driver drive off, without ringing my doorbell or leaving any message. I eventually got through to DHL on my 3rd attempt, then discovered my wine dumped at the side of my house. Not impressed.
I ordered a vintage bottle of port as a gift for a retirement party. Unfortunately, this company uses a poor courier service and despite ordering the product a full week before it was needed and paying for express 1-2 days delivery, the port did not arrive in time. I pleaded with the company to send a replacement so that I had the gift in time but they refused, saying it needed to be returned by the courier or reported lost before they would refund me. They did agree to refund me eventually but too late to find a replacement gift prior to the party.
My orders are always shipped quickly and efficiently and the product continues to be excellent. Great selection of vintage Port.
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Answer by vintagewineandport.co.uk
12 Jul 2023
Thank you very much for taking the time to leave us with your five star review. We are so pleased to hear that you continue to find our services to be excellent!
Kind regards,
Vintage Wine and Port
5 Jul 2023
Verified review
Great selection of ports which I wouldn’t be able to get anywhere else! Speedy service and great prices.
If you could improve one thing it would be the filter options. They are quite broad categories and I’d like to be able to filter down to specific items more easily.
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Answer by vintagewineandport.co.uk
12 Jul 2023
Thank you for you five star rating of our services and selection of products!
We have drop down menus on site to filter your search, these are the white buttons on our home page. Otherwise, if you're looking for something specific we have a search bar in the top left hand corner.
Kind regards,
Vintage Wine and Port
4 Jul 2023
Verified review
Fabulous selection with brilliant offers. Making amazing wine and fortified wine accessible for anyone. Well done!
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Answer by vintagewineandport.co.uk
12 Jul 2023
Thank you very much for taking the time to leave us with a five star review. We are so pleased to hear that you are happy with our selection of products and found what you were looking for with us!
Kind regards,
Vintage Wine and Port
2 Jul 2023
Verified review
The co has an amazing selection & good pricing & excellent timely service.
5 stars all round
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Answer by vintagewineandport.co.uk
12 Jul 2023
Thank you for your five stars all round! We are so pleased to hear that you are happy with our selection of products and found our services to be excellent!
Kind regards,
Vintage Wine and Port
1 Jul 2023
Verified review
Product failed to arrive
I ordered a vintage bottle of port as a gift for a retirement party. Unfortunately, this company uses a poor courier service and despite ordering the product a full week before it was needed and paying for express 1-2 days delivery, the port did not arrive in time. I pleaded with the company to send a replacement so that I had the gift in time but they refused, saying it needed to be returned by the courier or reported lost before they would refund me. They did agree to refund me eventually but too late to find a replacement gift prior to the party.
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Answer by vintagewineandport.co.uk
10 Jul 2023
Thank you for taking the time to leave a review. We are very sorry that, due to unforeseen circumstances, there was a delay in the delivery of this parcel. Our customer service team have been working very hard to ensure the delivery of this parcel to you and your neighbour with constant updates and communication. As advised via email, a full refund had been actioned within 7 days from ordering this product.
Kind regards,
Vintage Wine and Port
1 Jul 2023
Verified review
Very good
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Answer by vintagewineandport.co.uk
12 Jul 2023
Thank you for your five star review. We do hope you enjoy your order!
Kind regards,
Vintage Wine and Port
30 Jun 2023
Verified review
Excellent
Accurate description, good notes, swift delivery and excellent packaging
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Answer by vintagewineandport.co.uk
12 Jul 2023
Thank you for your five star review! We are so pleased to hear that you found everything to be excellent!
Kind regards,
Vintage Wine and Port
30 Jun 2023
Verified review
Speedy delivery and good communication
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Answer by vintagewineandport.co.uk
12 Jul 2023
Thank you very much for taking the time to leave us with a five star rating and review. We are so pleased to hear that you are happy with our services.
Kind regards,
Vintage Wine and Port
30 Jun 2023
Verified review
Found what I was looking for easily on the web site.
Have telephoned in the past for advice and staff very helpful.
Received my order in a couple of days, well packed, and contents intact.
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Answer by vintagewineandport.co.uk
30 Jun 2023
Thank you very much Jane for taking the time to leave us with a kind five star rating and review. We are so pleased to hear that you found our website user friendly and have had helpful advise from our customer service team - we are always happy to help!
Kind regards,
Vintage Wine and Port
28 Jun 2023
Verified review
Professional and attentive.
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Answer by vintagewineandport.co.uk
28 Jun 2023
Thank you very much Kevin for your five star rating!
We are so pleased to hear that you are happy with our services.
Kind regards,
Vintage Wine and Port
27 Jun 2023
Verified review
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Answer by vintagewineandport.co.uk
27 Jun 2023
Thank you for your five star rating!
Kind regards,
Vintage Wine and Port
26 Jun 2023
Verified review
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Answer by vintagewineandport.co.uk
26 Jun 2023
Thank you very much for your five star rating!
Kind regards,
Vintage Wine and Port
24 Jun 2023
Verified review
Great service
Delivered promptly, communication great. Bottle as described.
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Answer by vintagewineandport.co.uk
26 Jun 2023
Thank you for your five star rating and review. We are so pleased to hear that you found our services to be great!
Kind regards,
Vintage Wine and Port
23 Jun 2023
Verified review
The website is easier to use than some I have tried.
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Answer by vintagewineandport.co.uk
26 Jun 2023
Thank you for your five star rating. We are so pleased to hear that you found our website to be user friendly!
Kind regards,
Vintage Wine and Port
23 Jun 2023
Verified review
This was a gift for my husband for our Ruby Anniversary and he absolutely loved it! It was well presented and packed brilliantly and delivery was only a few days after ordering.
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Answer by vintagewineandport.co.uk
26 Jun 2023
Thank you very much for your five star review! We are so pleased to hear that your husband enjoyed his lovely gift and that you found our services to be brilliant!
Kind regards,
Vintage Wine and Port
Thank you very much for your five star rating and review. We are so pleased to hear that you always find our services to be excellent!
Kind regards,
Vintage Wine and Port
I have been using Vintage Wine and Port for many years and have never been disappointed. Always great service and exceptional port
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Answer by vintagewineandport.co.uk
22 Jun 2023
Thank you Paula, for your continued return custom over the years. We are so pleased to hear that you have always found our services to be great, we do hope you enjoy your newest order!
Kind regards,
Vintage Wine and Port
21 Jun 2023
Verified review
Excellent choice, competitively priced and prompt delivery service.
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Answer by vintagewineandport.co.uk
21 Jun 2023
Thank you for your five star review. We are so pleased to hear that everything was to your liking!
Kind regards,
Vintage Wine and Port
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