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Top positive review
2 Feb 2024
Verified review
As a first time customer I found the site user friendly , clear and easy to navigate.
I changed my plans to be available for DHL delivery slot as a signature is required. I received a mobile message stating delivery had been made. I saw the van driver drive off, without ringing my doorbell or leaving any message. I eventually got through to DHL on my 3rd attempt, then discovered my wine dumped at the side of my house. Not impressed.
I ordered a vintage bottle of port as a gift for a retirement party. Unfortunately, this company uses a poor courier service and despite ordering the product a full week before it was needed and paying for express 1-2 days delivery, the port did not arrive in time. I pleaded with the company to send a replacement so that I had the gift in time but they refused, saying it needed to be returned by the courier or reported lost before they would refund me. They did agree to refund me eventually but too late to find a replacement gift prior to the party.
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Reviews for vintagewineandport.co.uk
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Latest first
25 Jul 2023
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Excellent choice of brands and ages, also good response to inquiry. It would improve the customer experience if the company could inform clients when their order leave the shop/warehouse, prior to the DHL shipping tracking info
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Answer by vintagewineandport.co.uk
26 Jul 2023
Thank you Alan for your five star review and feedback. We are always looking for ways to improve our customer's experience and we will take your comments on board. We do hope you enjoy your order.
Kind regards,
Vintage Wine and Port
25 Jul 2023
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Answer by vintagewineandport.co.uk
26 Jul 2023
Thank you for your five star rating!
Kind regards,
Vintage Wine and Port
24 Jul 2023
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Ordering of product was easy and delivery excellent
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Answer by vintagewineandport.co.uk
26 Jul 2023
Thank you very much for taking the time to leave us with a review and sharing your experience. We are so pleased that you are happy with our services.
Kind regards,
Vintage Wine and Port
24 Jul 2023
Verified review
Rachel was extremely helpful. She was knowledgeable about the product and very friendly in her approach
Thank you
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Answer by vintagewineandport.co.uk
26 Jul 2023
Thank you very much Susan, for taking the time to leave us with a review. Rachael was very happy to assist and we will pass on your kind words to her.
We do hope the recipient enjoys their gift!
Kind regards,
Vintage Wine and Port
22 Jul 2023
Verified review
Quick delivery, well packaged and good product.
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Answer by vintagewineandport.co.uk
26 Jul 2023
Thank you very much for your feedback and five star rating!
Kind regards,
Vintage Wine and Port
21 Jul 2023
Verified review
Well designed website
The website was very clear and it was easy to make a purchase. Offered next working day delivery.
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Answer by vintagewineandport.co.uk
21 Jul 2023
Thank you very much Colin for your five star review. We are so pleased to hear that you found our website user friendly. We do hope you enjoy your order!
Kind regards,
Vintage Wine and Port
21 Jul 2023
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Answer by vintagewineandport.co.uk
21 Jul 2023
Thank you for your five star rating!
Kind regards,
Vintage Wine and Port
19 Jul 2023
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Answer by vintagewineandport.co.uk
19 Jul 2023
Thank you for your five star rating.
Kind regards,
Vintage Wine and Port
18 Jul 2023
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Simple to use and super speedy
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Answer by vintagewineandport.co.uk
19 Jul 2023
Thank you very much for your kind five star review!
Kind regards,
Vintage Wine and Port
16 Jul 2023
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Answer by vintagewineandport.co.uk
17 Jul 2023
Thank you for your five star rating!
Kind regards,
Vintage Wine and Port
16 Jul 2023
Verified review
Good service and great range of Vintage Port to choose from
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Answer by vintagewineandport.co.uk
17 Jul 2023
Thank you for your five star rating and review. We are so pleased to hear that you found our services and range of products to be great!
Kind regards,
Vintage Wine and Port
13 Jul 2023
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The staff are very helpful and professional. They worked hard for me.
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Answer by vintagewineandport.co.uk
13 Jul 2023
Thank you very much Charles for your kind five star review. Our customer care team are always happy to assist where we can!
Kind regards,
Vintage Wine and Port
13 Jul 2023
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Answer by vintagewineandport.co.uk
13 Jul 2023
Thank you very much for leaving us with a five star rating!
Kind regards,
Vintage Wine and Port
12 Jul 2023
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Answer by vintagewineandport.co.uk
12 Jul 2023
Thank you for your five star rating of our services.
Kind regards,
Vintage Wine and Port
11 Jul 2023
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Great selection and easy to navigate website
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Answer by vintagewineandport.co.uk
12 Jul 2023
Thank you for your five star review!
Kind regards,
Vintage Wine and Port
Such indepth knowledge and helpful service. This company was recommended to me and I am not going to recommend it myself.
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Answer by vintagewineandport.co.uk
12 Jul 2023
Thank you very much Lisa for your kind five star review. We are so pleased that we were able to assist you with your order. We do hope the recipient enjoys!
Kind regards,
Vintage Wine and Port
11 Jul 2023
Verified review
Range.Quick delivery.
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Answer by vintagewineandport.co.uk
12 Jul 2023
Thank you for your five star rating and feedback!
Kind regards,
Vintage Wine and Port
10 Jul 2023
Verified review
All quick and easy, no issues
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Answer by vintagewineandport.co.uk
12 Jul 2023
Thank you for your five star rating and review!
Kind regards,
Vintage Wine and Port
10 Jul 2023
Verified review
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Answer by vintagewineandport.co.uk
12 Jul 2023
Thank you for your five star rating!
Kind regards,
Vintage Wine and Port
10 Jul 2023
Verified review
Making sure deliverers get signature
Not just leave
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Answer by vintagewineandport.co.uk
12 Jul 2023
Dear Lynda,
Thank you for taking the time to leave us with your feedback. Our selected courier has been made aware of your individual experience regarding this particular delivery. All customer feedback is appreciated so that we can all continue to make improvements. We are pleased that your parcel is safely with you.
Kind regards,
Vintage Wine and Port
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