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Top positive review
2 Feb 2024
Verified review
As a first time customer I found the site user friendly , clear and easy to navigate.
I changed my plans to be available for DHL delivery slot as a signature is required. I received a mobile message stating delivery had been made. I saw the van driver drive off, without ringing my doorbell or leaving any message. I eventually got through to DHL on my 3rd attempt, then discovered my wine dumped at the side of my house. Not impressed.
I ordered a vintage bottle of port as a gift for a retirement party. Unfortunately, this company uses a poor courier service and despite ordering the product a full week before it was needed and paying for express 1-2 days delivery, the port did not arrive in time. I pleaded with the company to send a replacement so that I had the gift in time but they refused, saying it needed to be returned by the courier or reported lost before they would refund me. They did agree to refund me eventually but too late to find a replacement gift prior to the party.
Thank you very much for your five star review!
Kind regards,
Vintage Wine and Port
5 Aug 2023
Verified review
haven’t received my order
Still haven’t received my order which I ordered two weeks ago. Also no response from costumer service
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Answer by vintagewineandport.co.uk
7 Aug 2023
Dear Markus, thank you for taking the time to leave us with a review. However, we do not believe this accurately reflects the situation. Upon tracking your order I can see delivery was attempted the next working day however DHL could not gain access to the property, this also occurred on the next delivery attempt. Since then you have requested delivery to your local service point, which has resulted in a slight delay in the depot while they amended the address label for you. In regards to your comment that you have not received a response from our customer service team, having looked under your email address we can only see one email coming through from you which was on Saturday the 5th at 10:59am.. six minutes after you'd posted this review. As our office is closed over the weekend, our team has responded to you this morning and has confirmed that your parcel is out for delivery today to your selected collection point. We do hope you enjoy your order.
Kind regards,
Vintage Wine and Port
5 Aug 2023
Verified review
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Answer by vintagewineandport.co.uk
7 Aug 2023
Thank you for your five star rating!
Kind regards,
Vintage Wine and Port
5 Aug 2023
Verified review
Very good customer service
Wine arrived in time
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Answer by vintagewineandport.co.uk
7 Aug 2023
Thank you very much Susan for your kind five star review. We are pleased to hear that you are happy with our services and delivery!
Kind regards,
Vintage Wine and Port
4 Aug 2023
Verified review
Very easy website and really simple to place an order.
I have ordered wine from Vintage Wine and Port more than once and find that delivery has been prompt. The delivery company they use keep me up to date of when they expect to arrive at my door.
All round excellent service.
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Answer by vintagewineandport.co.uk
4 Aug 2023
Thank you very much for your kind feedback and five star review. We are so pleased to hear that you found all of our services to be excellent.
Kind regards,
Vintage Wine and Port
4 Aug 2023
Verified review
The customer support was absolutely amazing! I got a reply right away based on our different time zones! Very informative and helpful! The shipping was amazing as well! It came very carefully packaged and within a week of my purchase. I live in the US so it could've taken it awhile to get here.
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Answer by vintagewineandport.co.uk
4 Aug 2023
Thank you so much Ruby for taking the time to leave us with such a kind review. Our customer care team always do our best to help where we can and we are so pleased that you are happy with your order and our services.
Kind regards,
Vintage Wine and Port
4 Aug 2023
Verified review
Lovely product. Came on time. Good trader.
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Answer by vintagewineandport.co.uk
4 Aug 2023
Thank you for taking the time to leave us with feedback and a five star rating!
Kind regards,
Vintage Wine and Port
4 Aug 2023
Verified review
first purchase
promp delivery well packed
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Answer by vintagewineandport.co.uk
4 Aug 2023
Thank you Ian for your five star review!
Kind regards,
Vintage Wine and Port
Great choice of ports and great information and excellent service
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Answer by vintagewineandport.co.uk
4 Aug 2023
Thank you very much for your kind five star review. We are so pleased to hear your found our website had a great range and information and that you found our services to be excellent!
Kind regards,
Vintage Wine and Port
2 Aug 2023
Verified review
VWP Personal Touch
VWP provide a very personal touch and some excellent recommendations.
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Answer by vintagewineandport.co.uk
2 Aug 2023
Thank you very much David for your kind five star review. We are so pleased to hear that you are happy with our services.
Kind regards,
Vintage Wine and Port
1 Aug 2023
Verified review
Excellent delivery
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Answer by vintagewineandport.co.uk
1 Aug 2023
Thank you very much for your five star review. We are so pleased to hear that you found our services to be excellent!
Kind regards,
Vintage Wine and Port
1 Aug 2023
Verified review
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Answer by vintagewineandport.co.uk
1 Aug 2023
Thank you for your five star review!
Kind regards,
Vintage Wine and Port
1 Aug 2023
Verified review
Highly efficient and fast service
I ordered a vintage port in a celebration box with a personal message for a friend’s big birthday on a Friday lunchtime and it could have been delivered by courier the next day, Saturday. As it was my friend’s birthday on the Monday, it was delivered before 12 noon that day which was perfect and he is extremely delighted with his present although he’s not tasted it yet. I’m sure it will be superb as the 1963 vintage appears to be a real benchmark year. Thanks very much for such a professional and prompt service. Highly recommended.
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Answer by vintagewineandport.co.uk
1 Aug 2023
Thank you very much Ian for your kind five star review. We are so pleased your friend received the order the Next Working Day selected service. We do hope he enjoys his lovely gift!
Kind regards,
Vintage Wine and Port
1 Aug 2023
Verified review
Easy to navigate website and delivery as promised
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Answer by vintagewineandport.co.uk
1 Aug 2023
Thank you very much for your kind five star review, we are so pleased to hear that you found our website user friendly!
Kind regards,
Vintage Wine and Port
30 Jul 2023
Verified review
Great customer service
Had a query about the product I was ordering, quick and helpful response. It's a gift for a friend so unsure of quality, but customer service and delivery was great
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Answer by vintagewineandport.co.uk
31 Jul 2023
Thank you very much Danny for your kind five star review and feedback. We are so pleased that you found our customer care team and services to be great!
Kind regards,
Vintage Wine and Port
29 Jul 2023
Verified review
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Answer by vintagewineandport.co.uk
31 Jul 2023
Thank you for your review Ailsa, we do hope you enjoy your order.
Kind regards,
Vintage Wine and Port
28 Jul 2023
Verified review
Shopping seemed Ok. Would be nice to have a specific "Deliver on this date" option.
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Answer by vintagewineandport.co.uk
28 Jul 2023
Dear Brian,
Thank you for your feedback on your shopping experience. While we do not have this feature imbedded in the site, we do have a delivery notes section for customers to stipulate any requirements. Thank you for your using this to request delivery on a later date; I can see my colleague has already emailed you to confirm this.
We do hope the recipient enjoys their gift!
Kind regards,
Vintage Wine and Port
27 Jul 2023
Verified review
Easy to use website with really helpful guides on tasting etc
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Answer by vintagewineandport.co.uk
28 Jul 2023
Thank you very much Claire for your kind five star review. We are so pleased to hear that you found our website to be user friendly and helpful!
Kind regards,
Vintage Wine and Port
26 Jul 2023
Verified review
Great service, maybe a plain box option for a gift?
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Answer by vintagewineandport.co.uk
26 Jul 2023
Thank you Joanne for your five star rating. We are so pleased to hear that you are happy with our services. We do offer a range of gift boxes to purchase along side the bottles... but perhaps we can look into this to offer more selection from the ones we already have.
Kind regards,
Vintage Wine and Port
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