artforma-mirrors.co.uk

Reviews:

Hello Ross, We are sorry to hear that the mirror did not meet your expectations, especially regarding the Bluetooth speaker. We would like to verify this, so we have contacted you directly to resolve the issue. Best regards and have a nice day. ARTFORMA TEAM

Hello, I sincerely apologize for the situation and the installation issue. Our hooks are designed for hanging our mirrors, and we haven't received similar reports before. However, we would like to verify the problem. Please contact us directly at hello@artforma.com to resolve the matter. Thank you in advance and have a nice day. Martyna Ruta - ARTFORMA

Dear Gary, Thank you for sharing your feedback. We would like to emphasize that the mounting brackets are correct, in accordance with the instructions we provided in the email. They should be placed as outlined in the instructions, with the bracket protruding only 25mm from the wall, which was not done in your case. Regarding the product quality, we are concerned that it did not meet your expectations. We want to assure you that the quality of our products is our priority, and we will work on improving any shortcomings. If you have any further comments or questions, please feel free to contact us. Best regards, ARTFORMA TEAM

Dear Colin, We apologize if our images did not provide a clear representation of the amount of light emitted by the AmbinetLine model. However, we understand that these images may not always accurately convey the lighting aspect. We would like to clarify that the AmbinetLine model, as clearly described on our website, is primarily intended as decorative backlighting for the mirror. While it does provide some illumination, its primary function is to enhance the aesthetic appeal of the mirror rather than to serve as a primary light source. We appreciate your feedback and will take it into consideration to improve the accuracy of our product representations in the future. Best regards, ARTFORMA TEAM

Hello Richard, We are very sorry that our mirror did not meet your expectations regarding wall mounting. However, in order to resolve this issue and to gather information to continuously improve our products, we have contacted you directly and would appreciate any details you can provide. Best regards and have a nice weekend. ARTFORMA TEAM

Dear Clare , We strive to provide accurate descriptions and images of our products to help our customers make informed decisions. We also want to emphasize that we do not hide the fact that, due to the customization of our products, returns are not possible. This information is reiterated twice during the order placement process to ensure transparency and to manage our customers' expectations. Thank you for your understanding. Best regards, ARTFORMA TEAM

Dear Customer, Thank you for providing feedback on our product. We apologize that the mirror did not meet your expectations in terms of quality. However, we would like to emphasize that the complaint has been rejected in accordance with our clearly stated policy. Please note that the reported damage to the mirror after its hanging is not covered by the warranty, as there is a clear instruction in our seals on the back of the mirror and in the manual stating not to hang the mirror on the wall. We apologize once again for any inconvenience caused and remain at your disposal for any further questions. ARTFORMA TEAM

Good day, We apologize for the inconvenience you experienced with the mirror. We take such matters seriously, and upon receiving your report, our customer service promptly responded on the same day. However, to date, we have not received any further communication from you to assist with resolving the issue. Could you please respond to our email so that we can work together to address this matter? Thank you for your attention to this issue. Best regards, ARTFORMA TEAM

Dear Eddie, Thank you for taking the time to share your feedback with us. We sincerely apologize if our product quality did not meet your expectations. Your input is invaluable to us as it helps us identify areas for improvement in our production process and service. We understand the importance of delivering products that meet the highest standards, and your comments will be carefully considered as we work towards enhancing the overall quality of our offerings. Best regards, ARTFORMA TEAM

Dear Bolaji, I sincerely apologize to hear that the mirror did not meet your expectations. I'd like to bring to your attention a few aspects of your order. Mirror Size: The size of the mirror was chosen by you on our website, and you opted for the smaller size with a 50cm diameter. LED Tape: The mirror you selected is battery-operated and not connected to the mains. We provide information indicating that this type of mirror has a different power capacity compared to regular ones. Production Time: Our production process is made-to-order, and we do not keep mirrors in stock. As mentioned on our website, the production time is 7 working days, and we require an additional 5 working days for delivery. We appreciate your understanding. We strive to provide clear information throughout the ordering process. Best regards, ARTFORMA TEAM

Good morning, I am sorry to hear that the mirror does not fully meet your expectations. However, on our website we provide detailed information regarding the power of our LED strips (in lumens), as well as their shade. In case of doubt, you can, of course, contact us directly for advice, but the opinion on the power of lighting is very subjective and can be different for customers, which is why we provide all necessary information on the website to be able to choose the perfect lighting for yourself. Best regards. ARTFORM TEAM

Dear Paul, We would like to extend our apologies for the difficulties you experienced with hanging the mirror. We genuinely regret any inconvenience this may have caused. We noticed that you did not respond to our messages, and we are curious to understand if there was a specific reason for this. Your feedback is crucial to us, as it helps us identify and resolve any issues promptly. We would greatly appreciate it if you could get in touch with us, as we are eager to work together to find a solution to this matter. Your satisfaction is our top priority, and we want to ensure that you have the best experience with our products. Thank you for your understanding, and we look forward to hearing from you soon. Best regards, ARTFORMA TEAM

Dear Omarah, I'm sorry to hear that the mirror didn't meet your expectations, and I appreciate you taking the time to share your feedback. To address any issues you may be experiencing, could you please reach out to us directly via email? This will allow us to gather more details about the problem and work towards a resolution. Our team is here to assist you, and we value the opportunity to make things right. I'd also like to mention that information about the required quantity of batteries is available on our website, but please note that batteries are not included in the package. Thank you for your understanding, and we look forward to hearing from you soon. ARTFORMA TEAM

Good morning, We see that you reported the damage after hanging the mirror, which means that the defect could also have arisen when the mirror was hung. Therefore, we place great emphasis on informing you to check the entire condition of the mirror before hanging it, because after hanging complaints due to mechanical damage will not be accepted. This information is on the tags on the back of the mirror and on the first page of our instructions to ensure that the customer has checked the condition of the mirror before removing these protections. Best regards. ARTFORMA TEAM

Good morning, We inform you twice on our website when placing an order to check the specifications carefully, as it is not possible to make changes after ordering. This is due to the business profile of our company - mirrors made to order. Best regards - ARTFORMA TEAM

Dear Reuben, We would like to express our apologies if the mirror did not meet your expectations. However, we have not received any prior communication or reports regarding this issue. We are committed to ensuring your satisfaction, so we kindly request that you get in touch with us to further discuss and clarify any concerns you may have. Your feedback is essential to us, and we are here to address any questions or issues you may have. Kind regards, ARTFORMA TEAM