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Farrar & Tanner
Reviews:

92 reviews in the last 12 months92 total reviews  

4.64
Excellent

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Most relevant positive review

19 Dec 2023
 Verified review
Excellent service. Bought product as gift so can not review it fairly. F&T made the purchase easy and I paid for express delivery and received it very quickly.

Most relevant negative review

28 Dec 2023
 Verified review
The quality of the product is very poor compared to what I was expecting. I would not recommend the chess board to someone else. The pictures on the website are nice but the products do not meet my expectations for a product of that price
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Reviews for Farrar & Tanner

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23 Jun 2024
 Verified review

Beautiful but useless

the flask is very beautiful, but useless. the cap is leaking
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19 Jun 2024
 Verified review
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Answer by Farrar & Tanner
20 Jun 2024
Dear Huub, I do apologies for the courier delay. We are still waiting for Global E to complete their investigation to locate the parcel. I have emailed them again today for an update. If we do not hear back from them within 24 hours, I will contact you to discuss the next steps. Thank you for your patience. Kind Regards Jamie Farrar and Tanner Customer Service.
14 May 2024
 Verified review
Item was tarnished on arrival. It was polished with a silver cloth, but 6 links on each side are still not as clean the rest.
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Answer by Farrar & Tanner
4 Jun 2024
Hi Oliver, Thank you for taking the time to leave a review. I'm very sorry to hear about the tarnish to the silver. Thanks to your feedback, we are now aware of the issue and have created a way to prevent this from happening in future. A full refund was provided on the 23rd of May. Kind Regards, Jamie Farrar and Tanner
2 Apr 2024
 Verified review
I would never buy anything from Farrar & Tanner again.The globe is just cheap,nasty rubbish overpriced by about ten times.It is nothing like the description in the ad and the picture made it look much better quality than it is.
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Answer by Farrar & Tanner
3 May 2024
Hi Tim, Thank you for your review, I'm very sorry to see that you are unhappy with the globe. I can see that you haven't contacted us regarding this, but you are able to return it to us for a full refund. Please email us at customer.service@outdoor365.co.uk and we'd be happy to provide our returns information. Kind Regards, Jamie Farrar and Tanner
28 Dec 2023
 Verified review
The quality of the product is very poor compared to what I was expecting. I would not recommend the chess board to someone else. The pictures on the website are nice but the products do not meet my expectations for a product of that price
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Answer by Farrar & Tanner
2 Jan 2024
Hi Marie, Thank you for taking the time to leave a review. I'm sorry to hear that you aren't happy with the quality of the travel set. I can see you haven't contacted us regarding this, so I have emailed you the information for our returns service. Kind Regards, Jamie Farrar and Tanner
3 Jan 2024
 Verified review
Product Never Came
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Answer by Farrar & Tanner
4 Jan 2024
Hi Kathrin, Thank you for your review, I apologise for the parcel not arriving as expected, and will follow up shortly with an email to resolve this. Kind Regards, Jamie Farrar and Tanner
31 Jan 2024
 Verified review
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Answer by Farrar & Tanner
1 Feb 2024
Dear Sarah, Thank you for your review, I'm sorry to see the 1 star review, and have emailed you to ask if there is anything that we can do to assist. You emailed us on the 22nd of January asking to return your order for a refund, and we responded a day later with our return information. Kind Regards, Jamie Farrar and Tanner