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11 Feb 2024
Verified review
The item was well received, however it took nearly two weeks to arrive, despite the 5-7 day delivery detailed on the product page. I didn’t get a shipping notification until a week after I placed the order! It was also misleading with a UK address listed, and on a .co.uk website, but it turns out it was being sent from Denmark (which also explains the hefty delivery fee).
I bought a free standing wooden wine rack from these guys. It arrived quickly but came with a chunk of the pine missing on the top where someone had presumably got caught on a splinter and ripped it off (the wood has been scorched so the part missing leaves the very light wood clearly visible. That was disappointing, but where I was installing the thing I thought it would be easy to hide it. The draw runners are cheap and stiff but hopefully they'll loosen up given time. The rack looks ok for the most part and fits where I wanted to put it which is the main thing, but I did hope for a bit more quality for the price I paid.
I bought a free standing wooden wine rack from these guys. It arrived quickly but came with a chunk of the pine missing on the top where someone had presumably got caught on a splinter and ripped it off (the wood has been scorched so the part missing leaves the very light wood clearly visible. That was disappointing, but where I was installing the thing I thought it would be easy to hide it. The draw runners are cheap and stiff but hopefully they'll loosen up given time. The rack looks ok for the most part and fits where I wanted to put it which is the main thing, but I did hope for a bit more quality for the price I paid.
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23 Sept 2024
Verified review
Overall great, but needed a little help to get there….
The oak cave rack I bought is a great product, and I’m now really happy with it.
It’s worth noting that the unit did arrive without one of the screws in one of the shelves (which I replaced), and the unit did suffer from a little lateral movement when pushed from side to side. I fitted L shaped bracing plates to the back, and it’s rock solid now.
Overall, a lovely product, even though I had to strengthen it a little on arrival.
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8 days ago
Verified review
Supplied bolts
The bolts supplied are too short to assemble the units together including the bracing l
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13 days ago
Verified review
It was not clear that it was self assembly. Other than that, good quality.
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20 Sept 2024
Verified review
Called after waiting 2 weeks, hadn’t even left the facility so cancelled
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27 Aug 2024
Verified review
Gold finish on handle tarnished.
Speedy delivery. Disappointed in the quality of the item. Handle was tarnished.
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15 Jul 2024
Verified review
The quality of the Caverack Leo is poor
The quality of the Caverack Leo 36 bottle unit is far below what it appears to be on the website. The runners on the wine rack stick and the whole construction of the product is very flimsy.
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5 Dec 2023
Verified review
Item arrived damaged!
The item took a while to arrive and after paying £11 for postage I expected it to arrive adequately wrapped up. Sadly it arrived in a flimsy envelope with the bubble wrap all squashed this meant that the item arrived with its box crushed! This was supposed to be a Christmas gift so this was very disappointing. Especially as the item is so expensive.
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27 Jan 2024
Verified review
Usual issue of e-commerce shops - you place an order, they take your money and then you get an email”Sorry we don’t have this is stock, it’ll be 4-6 weeks”. That wasn’t clear on their website. In which case then give me my money back until it is in stock.
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10 Mar 2024
Verified review
Quality wasn’t great, not very stable but the weight on top of the box holds it together (for now!). For price would have expected much better.
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12 Jun 2024
Verified review
Product was okay. The assembly was made difficult by inconsistent line up holes for the rack. Given the price, this is disappointing.
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Answer by Wineandbarrels.co.uk
10 Jul 2024
Thank you for your constructive review.
We regret that you found the product difficult to assemble and are dissatisfied with its quality. Customer satisfaction is our top priority, and therefore we always forward feedback to the manufacturer to continually improve the products we offer.
We are also always ready to assist with assembly guidance via email or FaceTime calls.
If you need further assistance regarding this matter or wish to discuss it further with our customer service, please feel free to contact us via email at salg@wineandbarrels.co.uk or by phone at +44 (0) 3308 081634
Best regards,
Wineandbarrels.co.uk
8 Apr 2024
Verified review
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29 Dec 2023
Verified review
Ordered on the 15th Dec but thought the items would arrive in time for Christmas as no indication on the website that the items were coming from overseas. No last date orders for before Christmas notification and I genuinely was disappointed that the website was not more transparent ie .com rather than .co.uk. Deceiving, and consequently the items arrived on 28th December, too late for Christmas
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12 May 2024
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When I opened my delivery I found that my order was broken. I immediately phoned only to get an answer message in a different language and my emails have been completely ignored.
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Answer by Wineandbarrels.co.uk
10 Jul 2024
Thank you for your constructive review.
We are very sorry that the product was damaged when you received it, and we always escalate this to the product supplier to prevent such situations in the future.
I can see that the situation has been resolved, and a satisfactory solution has been found.
We aim to respond within 24 hours on all weekdays to all inquiries and claims.
Please feel free to contact us if you need any further assistance or have any questions in the future.
Best Regards,
Wineandbarrels.co.uk
22 Dec 2023
Verified review
Wouldn’t post to the Isle of Man after taking payment. Refund received but no reason given. Have just ordered from another UK company who had no issue to post to the Isle of Man
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11 Nov 2023
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One of wooden slats was loose when it arrived so either I have to send it back to replace or try and repair which is proving harder than I thought
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16 Mar 2024
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Disappointing. Poorly made with broken pieces in the box on arrival. Additional screws have had to be used to strengthen.
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8 Jan 2024
Verified review
The delivery is absolutely shocking, ordered the item 3 weeks ago and it still hasn’t arrived!
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Answer by Wineandbarrels.co.uk
8 Jan 2024
There has been a lot of presure on the freight companies.
We are sorry for the inconvenience.
I just saw on the T&T that it has been delivered today.
Please give us a call if any issues should arrise.
19 Nov 2023
Verified review
Well it looks lovely in the picture but 2 weeks later I’m still waiting for it to arrive!