Acer Store UKReviews:
1,365 reviews in the last 12 months4,373 total reviews
Excellent
Top positive review
4 Jan 2024
Verified review
Straightforward. Although not the cheapest, they did have stock where others didn't. The free delivery was a bonus and I was able to take advantage of a 'first time' discount.
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Top negative review
20 Sept 2023
Verified review
A previous order was cancelled when I queries about cancelled ONE element. Now there is doubt that we will receive this laptop in time. Poor customer service!!!!
Please explain properly what the options are and then ask the customer how they wish to proceed rather than decide on their behalf and not tell them!
I have now paid the same amount £1211 for a lesser package, losing £60 in value - not happy.
I buy a laptop a month for work but don't see why I should be back after this experience.
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SJ
Susan J.
Bicester
Reviews for Acer Store UK
20 Dec 2023
Verified review
I thought the web site was okay and described the laptops in good detail as well as showing what they looked like. prices were clear and checking out was okay.
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Answer by Acer Store UK
20 Dec 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
16 Sept 2023
Verified review
The experience was satisfactory. A little bit confused with respect to purchasing a laptop well above £400 which should have entitled me to get office 365 Personal for Free yet did not appear to discount me at checkout. I pressed save now but it did not appear in the checkout procedure.Otherwise I would have given you 5 star rating instead of 4 star.
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Answer by Acer Store UK
19 Sept 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
5 Oct 2023
Verified review
A few issues using unidays codes - it will sometimes show them as invalid and automatically invalidates them if the page is refreshed. Had to attempt this purchase on 3 different days as there is a wait time of 24 hours to generate a new code.
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Answer by Acer Store UK
5 Oct 2023
Dear customer,
Thank you for your feedback, your opinion matters to us.
We’re sorry to hear that it was not possible to use your coupon code during your purchase.
If you experience the same issue in the future, please contact our Customer Care team through the below link and send them over the coupon code you have in your possession. They will examine your order and will apply any missed discount you were entitled to. This should take no more than 48 hours to be completed.
https://store.acer.com/en-ie/contact/
Your
Acer Store
2 Jul 2023
Verified review
It was unclear and disappointing to discover that the 5% discount (voucher code) was not in addition to the sale price. I've bought Acer laptops for many years, but this is the first time I've bought direct from your website.
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Answer by Acer Store UK
4 Jul 2023
Dear customer,
Thank you for your feedback, your opinion matters to us.
We’re sorry to hear that you were not able to use your voucher during your purchase.
If you have any questions while making your purchase, our team is always happy to help. You can always submit your enquiry here: https://store.acer.com/en-gb/contact/
Your
Acer Store
24 Jun 2023
Verified review
The missing star is self created hassle, not Acer…
The missing star is self created hassle caused by banking systems, not Acer. It should be 5 star if you're a normal person and not one of life's unfortunates to whom things happen which just don't happen to other people.
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Answer by Acer Store UK
27 Jun 2023
Dear customer,
Thank you for your feedback, your opinion matters to us.
Your comment is highly appreciated and already forwarded to the relevant department for further investigation.
Our payment platform is designed to the latest international standards to offer you a fast, seamless and secure payment. It is not uncommon, however, that for reasons that are not under our direct influence, a good payment might not go through.
We would like to apologize for the inconvenience.
Your
Acer Store
31 Aug 2023
Verified review
Purchase of Acer laptop
I had researched your products, and input my requirements to get the price. Your order and payment process was straightforward and easy to follow. I lood forward to receiving confirmation of my order. Thank you.
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Answer by Acer Store UK
1 Sept 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
19 Dec 2023
Verified review
Good but could be a bit more idiot proof
The experience is good and an easy to use site but for me, a non computer literate amateur, it would be helpful to have a bit more information on what particular technical spec terms mean for the user.
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Answer by Acer Store UK
20 Dec 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
1 Jun 2023
Verified review
The process flowed as expected. Reset account password issue though.
The process flowed as expected.
Couldn't remember my Acer account password, clicked reset. Received email saying somebody trying to reset. But not sure how to reset. Have replied yes its me.
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Answer by Acer Store UK
1 Jun 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your,
Acer store
24 Sept 2023
Verified review
free 3 year guarantee
I am expecting to see a free 3 year guarantee with this order, but did not see it in the check out, even though it was very clearly part of the offer for this product.
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25 Oct 2023
Verified review
Good site
Slightly difficult to navigate but made it! The code used is in a different place to most so had to go back to find it. Otherwise good site
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Answer by Acer Store UK
26 Oct 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
7 Jul 2023
Verified review
When I tried to apply 5% weekend discount the £150 which had been discounted off the product offer disappeared making it MORE expensive.
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Answer by Acer Store UK
10 Jul 2023
Dear customer,
Thank you for your feedback, your opinion matters to us.
We’re sorry to hear that you were not able to use your voucher during your purchase.
If you have any questions while making your purchase, our team is always happy to help. You can always submit your enquiry here: https://store.acer.com/en-gb/contact/
Your
Acer Store
18 Jul 2023
Verified review
It was fine ,it would be usefull to be able to talk to sales on a phone line as well to check one is buying the wright product
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Answer by Acer Store UK
19 Jul 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
28 Aug 2023
Verified review
New computer for my husband
Would be nice if you could compare 4 computers at a time, but overall a good experience, and a Which best buy product too.
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Answer by Acer Store UK
28 Aug 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
5 Aug 2023
Verified review
Easy SNID keying in
The site made replacing the power cable for my old Acer 11 easy once the small print SNID/S/N went into search space
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Answer by Acer Store UK
7 Aug 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
10 Dec 2023
Verified review
Anti-virus software could have been more visible when ordering the computer. Apart from that it was an easy process
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Answer by Acer Store UK
11 Dec 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
9 Nov 2023
Verified review
OK website to navigate - lots of relevant info…
BUTI would have appreciated a phone no to ask more qq.
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Answer by Acer Store UK
9 Nov 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
16 Oct 2023
Verified review
Here's hoping...
Straightforward process and simple to use. Just hope the laptop is just as efficient and effective!!
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Answer by Acer Store UK
17 Oct 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
20 Jun 2023
Verified review
you offered extra 5% by subscribing to e mails but did not say that this replaced the £200 discount.
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Answer by Acer Store UK
21 Jun 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your,
Acer store
1 Dec 2023
Verified review
List computers by price. Very confusing looking through all the computers listed
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Answer by Acer Store UK
4 Dec 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
JG
John G.
Oxford
24 Nov 2023
Verified review
Good detail on individual products. But range rather confusing.
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Answer by Acer Store UK
29 Nov 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store