Acer Store UKReviews:
1,369 reviews in the last 12 months4,390 total reviews
Excellent
Top positive review
4 Jan 2024
Verified review
Straightforward. Although not the cheapest, they did have stock where others didn't. The free delivery was a bonus and I was able to take advantage of a 'first time' discount.
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Top negative review
20 Sept 2023
Verified review
A previous order was cancelled when I queries about cancelled ONE element. Now there is doubt that we will receive this laptop in time. Poor customer service!!!!
Please explain properly what the options are and then ask the customer how they wish to proceed rather than decide on their behalf and not tell them!
I have now paid the same amount £1211 for a lesser package, losing £60 in value - not happy.
I buy a laptop a month for work but don't see why I should be back after this experience.
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SJ
Susan J.
Bicester
Reviews for Acer Store UK
29 Apr 2024
Verified review
Orders incompleted.
I had orders completed that I didn't complete. My order it was canceled, reason provided by ACER support "We didn't get the money" but money has been took from my bank account and checking with my bank the money it was send normally. Also the cancellation policy is horrible. You have only 30 minutes after the purchase to make a cancel request. But I ordered on Sunday and the Customer Care works from Mon - Fri 9am -5:30pm.
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Answer by Acer Store UK
29 Apr 2024
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
20 Apr 2024
Verified review
A
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Answer by Acer Store UK
23 Apr 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
24 Mar 2024
Verified review
User interface could be improved
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Answer by Acer Store UK
25 Mar 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
22 Mar 2024
Verified review
labyrinthine
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Answer by Acer Store UK
25 Mar 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
15 Mar 2024
Verified review
Ok, but very slow on phone
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Answer by Acer Store UK
25 Mar 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
7 Mar 2024
Verified review
Website is a bit clunky, slow to respond
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Answer by Acer Store UK
11 Mar 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
18 Feb 2024
Verified review
Store and Product info integration
There is a lack of links from product information, to products that are actually for sale/in stock.
Some of the website feels like a tech review website, rather than somewhere to purchase a product. The store & and product info sections of the site should be better integrated
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Answer by Acer Store UK
20 Feb 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
11 Feb 2024
Verified review
An immediate email acknowledgement should be issued. Plus I was given a code for an additional 5% discount (£37.50) which I entered but was not given.
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Answer by Acer Store UK
12 Feb 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
30 Jan 2024
Verified review
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Answer by Acer Store UK
1 Feb 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
26 Jan 2024
Verified review
Online information of product specification is inadequate.
I nearly didn't go ahead with my purchase. The specification page for the laptop was inadequate, with lots of technical information (mainly about the versions of ports and communication standards) missing. I struggled to get answers from Acer staff. This sort of thing can be easily remedied with a bit of care and attention to detail.
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Answer by Acer Store UK
29 Jan 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
24 Jan 2024
Verified review
i was trying very hard to apply a discount code which kept getting removed
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Answer by Acer Store UK
26 Jan 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
18 Jan 2024
Verified review
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Answer by Acer Store UK
19 Jan 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
9 Jan 2024
Verified review
We should not pay for what we already bought. Is unfair and stilling.
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Answer by Acer Store UK
9 Jan 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
17 Dec 2023
Verified review
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Answer by Acer Store UK
18 Dec 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
21 Nov 2023
Verified review
Make your website easier to use.
Make your website easier to use.
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Answer by Acer Store UK
22 Nov 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
20 Nov 2023
Verified review
Took too long
Going around in circles?
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Answer by Acer Store UK
20 Nov 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
16 Nov 2023
Verified review
Make it end user friendly
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Answer by Acer Store UK
17 Nov 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
15 Nov 2023
Verified review
POOR RESPONSE TO PROBLEM
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Answer by Acer Store UK
15 Nov 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
10 Nov 2023
Verified review
Payment process issues, tick box didn't work with PayPal
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Answer by Acer Store UK
10 Nov 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
We’re sure you will enjoy your product, however we are sorry to read you experienced difficulties with payment of your order.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
1 Nov 2023
Verified review
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Answer by Acer Store UK
3 Nov 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store