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Top positive review
4 Jan 2024
Verified review
Straightforward. Although not the cheapest, they did have stock where others didn't. The free delivery was a bonus and I was able to take advantage of a 'first time' discount.
A previous order was cancelled when I queries about cancelled ONE element. Now there is doubt that we will receive this laptop in time. Poor customer service!!!!
Please explain properly what the options are and then ask the customer how they wish to proceed rather than decide on their behalf and not tell them!
I have now paid the same amount £1211 for a lesser package, losing £60 in value - not happy.
I buy a laptop a month for work but don't see why I should be back after this experience.
The parameters for search the laptops should have included more options
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Answer by Acer Store UK
9 May 2023
Dear Customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
29 Sept 2023
Verified review
confusion over tracking and then system went down, come back later
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Answer by Acer Store UK
3 Oct 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
13 Aug 2023
Verified review
I don't know if I have ordered multiple computers. I only want one!
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Answer by Acer Store UK
14 Aug 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
23 Jul 2023
Verified review
I used a discount code and it didn't work. I was charged full price
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Answer by Acer Store UK
25 Jul 2023
Dear customer,
Thank you for your feedback, your opinion matters to us.
We’re sorry to hear that it was not possible to use your coupon code during your purchase.
We would like to invite you to contact our Customer Care team through the below link and send them over the coupon code you have in your possession. They will examine your order and will apply any missed discount you were entitled to. This should take no more than 48 hours to be completed.
https://store.acer.com/en-gb/contact/
Your
Acer Store
28 Sept 2023
Verified review
I have not yet received a confirmation email about my order.
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Answer by Acer Store UK
29 Sept 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
15 Sept 2023
Verified review
Can never use my password, even when i have just reset it.
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Answer by Acer Store UK
15 Sept 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-ie/contact/
Your
Acer store
10 Nov 2023
Verified review
Payment process issues, tick box didn't work with PayPal
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Answer by Acer Store UK
10 Nov 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
We’re sure you will enjoy your product, however we are sorry to read you experienced difficulties with payment of your order.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
3 May 2023
Verified review
For a pc computer etc co their website is very slow !!!!!
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Answer by Acer Store UK
4 May 2023
Dear Customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
10 Sept 2023
Verified review
Discount not applied
Discount of 5% via WELCOMEUK5-VPH6AM1 code NOTapplied.
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Answer by Acer Store UK
11 Sept 2023
Dear customer,
Thank you for your feedback, your opinion matters to us.
We’re sorry to hear that it was not possible to use your coupon code during your purchase.
We would like to invite you to contact our Customer Care team through the below link and send them over the coupon code you have in your possession. They will examine your order and will apply any missed discount you were entitled to. This should take no more than 48 hours to be completed.
https://store.acer.com/en-gb/contact/
Your
Acer Store
2 Oct 2023
Verified review
It very old website not easy yet to searchbsnr
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Answer by Acer Store UK
4 Oct 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
30 Oct 2023
Verified review
Awkward website comes in a 400% size
Website scale wrong site difficult to use
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Answer by Acer Store UK
30 Oct 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
20 Nov 2023
Verified review
Took too long
Going around in circles?
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Answer by Acer Store UK
20 Nov 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
18 Nov 2023
Verified review
Havent been able to buy laptop yet
Haven't been able to buy laptop yet
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Answer by Acer Store UK
20 Nov 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
21 Nov 2023
Verified review
Make your website easier to use.
Make your website easier to use.
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Answer by Acer Store UK
22 Nov 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
10 Oct 2023
Verified review
No delivery date after ordering !
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Answer by Acer Store UK
13 Oct 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
Kindly be advised it can take 1-2 working days for our warehouse to process your order and to hand over the parcel to the courier.
We would invite you to open a ticket through the form below; should you need any information on tracking of your new order, one of our representatives will be in touch with you to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
16 Nov 2023
Verified review
Make it end user friendly
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Answer by Acer Store UK
17 Nov 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
15 Nov 2023
Verified review
POOR RESPONSE TO PROBLEM
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Answer by Acer Store UK
15 Nov 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
10 Sept 2023
Verified review
Website is not great
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Answer by Acer Store UK
11 Sept 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
17 Dec 2023
Verified review
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Answer by Acer Store UK
18 Dec 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
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