Acer Store UKReviews:
1,377 reviews in the last 12 months4,358 total reviews
Excellent
Top positive review
4 Jan 2024
Verified review
Straightforward. Although not the cheapest, they did have stock where others didn't. The free delivery was a bonus and I was able to take advantage of a 'first time' discount.
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Top negative review
20 Sept 2023
Verified review
A previous order was cancelled when I queries about cancelled ONE element. Now there is doubt that we will receive this laptop in time. Poor customer service!!!!
Please explain properly what the options are and then ask the customer how they wish to proceed rather than decide on their behalf and not tell them!
I have now paid the same amount £1211 for a lesser package, losing £60 in value - not happy.
I buy a laptop a month for work but don't see why I should be back after this experience.
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SJ
Susan J.
Bicester
Reviews for Acer Store UK
1 Aug 2023
Verified review
Over the last two days I have tried a total of six times to place an online order, without success. Each time the purchase was approved by my card issuers and each time Acer reversed/cancelled the order. I experienced this problem with an online order nearly a year ago - as Acer must be aware of the problem, why hasn't it been fixed? This is very, very poor and completely unacceptable.
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Answer by Acer Store UK
2 Aug 2023
Dear customer,
Thank you for your feedback, your opinion matters to us.
Your comment is highly appreciated and already forwarded to the relevant department for further investigation.
Our payment platform is designed to the latest international standards to offer you a fast, seamless and secure payment. It is not uncommon, however, that for reasons that are not under our direct influence, some payment methods will not behave as expected.
We would like to apologize for the inconvenience.
Your
Acer Store
4 Jul 2023
Verified review
Dissapointed
This is my second Acer computer I have purchased (the previous one lasted many years). I just wish it would have been bought to my attention that if I HAD to perform a factory reset ( after contracting a virus). I should have had to pay extra for a recovery device.
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Answer by Acer Store UK
4 Jul 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your experience at our store.
Our team will be happy to help if you have any questions. Please feel free to contact us using the link below:
https://store.acer.com/de-de/contact/
Your
Acer store
3 Jul 2023
Verified review
£100 off but the further offer does not work
The offer is with £100.00 off but during the purchase there is another offer for 5 pc with the promotional code. This does not work. I would appreciate if you can also apply 5 pc discount and refund the money.
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Answer by Acer Store UK
25 Jul 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
15 May 2023
Verified review
Website unresponsive and continually losing items from basket
we have spent all afternoon trying to order this. Using 4 different browsers and three laptops/pc's . It lost the items placed in basket 5 to 6 times. failed to proceed past the basket to checkout as well.
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Answer by Acer Store UK
16 May 2023
Dear Customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
16 Oct 2023
Verified review
Re : Discount Codes
I have tried to use the code WELCOME10 for 10% discount for my first order. However the order calculation is not calculated correctly, therefore I have to take the second choice WEEKEND5 for 5% discount.
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Answer by Acer Store UK
17 Oct 2023
Dear customer,
Thank you for your feedback, your opinion matters to us.
We’re sorry to hear that it was not possible to use your coupon code during your purchase.
We would like to invite you to contact our Customer Care team through the below link and send them over the coupon code you have in your possession. They will examine your order and will apply any missed discount you were entitled to. This should take no more than 48 hours to be completed.
https://store.acer.com/en-gb/contact/
Your
Acer Store
6 Jul 2023
Verified review
Your webpage is horrendous!
I can only see half the screen most of the time because of the voucher code, which remains there even after I have used it.
Add-on pop ups are also irritating.
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Answer by Acer Store UK
7 Jul 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/de-de/contact/
Your
Acer store
22 Jul 2023
Verified review
Only 1 discount permitted. Wasn't obvious. Says 1 year free microsoft 365 but once apply student discount that isn't true. Should have made clearer. Wasted over half an hour on this.
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Answer by Acer Store UK
25 Jul 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In case you experience any issues in the future which you wish to address, please contact us by submitting the form below. Our team will be happy to help you.
https://store.acer.com/en-ie/contact/
Your
Acer store
13 Sept 2023
Verified review
£50 charger broken
I bought a charger for £50 for it to break 9 months later. I have had to buy a new one. It is disgraceful that your products are so poor in quality when they’re so expensive
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Answer by Acer Store UK
14 Sept 2023
Dear customer,
We are really sorry to hear about your experience. This is certainly unusual and we will look further into this for you.
In case you have any issues or enquiries in the future, please feel free to contact us by submitting a ticket via the link below. Our team will be happy to help you.
https://store.acer.com/en-gb/contact/
Your
Acer store
17 Sept 2023
Verified review
The website offers free Microsoft 365 which didn't dome off automatically as advertised. I did end up buying it in the hope that you will honour the offer
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Answer by Acer Store UK
19 Sept 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
25 Jul 2023
Verified review
It’s my issue not yours
Isn’t your guys fault it’s more down to the fact I have no clue about computers and I’m also partially blind. It’s always hard unless enlargeable.
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Answer by Acer Store UK
26 Jul 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
5 Jul 2023
Verified review
Why can't all laptops take the same adapter
Difficult to find serial number. Why can't all laptops take the same adapter?
Confirmation of order did not identify product ordered
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Answer by Acer Store UK
5 Jul 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/de-de/contact/
Your
Acer store
17 Jul 2023
Verified review
Very disappointed the additional 5% discount offered cancelled out the £200 off offer!!!!
Very disappointed the additional 5% discount wasn't accepted at the check - applying it cancelled out the £200 off current offer!!!
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Answer by Acer Store UK
18 Jul 2023
Dear customer,
Thank you for your feedback, your opinion matters to us.
We’re sorry to hear that it was not possible to use your coupon code during your purchase.
We would like to invite you to contact our Customer Care team through the below link and send them over the coupon code you have in your possession. They will examine your order and will apply any missed discount you were entitled to. This should take no more than 48 hours to be completed.
https://store.acer.com/en-gb/contact/
Your
Acer Store
15 Aug 2023
Verified review
I sign up to email mail for the 5%, when put in code it took the 5% but did not take the main discounts off which were greater!
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15 Sept 2023
Verified review
LINK ACESSORIES TO THE MAIN PRODUCT SO THAT YOU CAN CONFIDENTALLY BUY EVERYTHING YOU NEED, EASILY AT THE POINT OF PURCHASE
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Answer by Acer Store UK
15 Sept 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
5 Nov 2023
Verified review
Very difficult to get discount codes etc took me all day to order it as kept changing which offers were what etc. x
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Answer by Acer Store UK
6 Nov 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
7 May 2023
Verified review
Lack of clarity of what software comes with the computer, what is free, and what ongoing costs are involved.
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Answer by Acer Store UK
9 May 2023
Dear Customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
30 Jul 2023
Verified review
It took a very long time to find what I was looking for and even then, I’m not 100% it’s the right thing.
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Answer by Acer Store UK
31 Jul 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
8 Dec 2023
Verified review
May not be with Acer but the bank blocked payment, if the banks continue there will be lost sells.
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Answer by Acer Store UK
11 Dec 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
18 May 2023
Verified review
Search facility not working. Keeps coming up with "We can't find products matching the selection"
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Answer by Acer Store UK
19 May 2023
Dear Customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
3 May 2023
Verified review
problem loging into account, tried to reset password, said reset was not available
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Answer by Acer Store UK
4 May 2023
Dear Customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store