Acer Store UKReviews:
1,367 reviews in the last 12 months4,387 total reviews
Excellent
Top positive review
4 Jan 2024
Verified review
Straightforward. Although not the cheapest, they did have stock where others didn't. The free delivery was a bonus and I was able to take advantage of a 'first time' discount.
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Top negative review
20 Sept 2023
Verified review
A previous order was cancelled when I queries about cancelled ONE element. Now there is doubt that we will receive this laptop in time. Poor customer service!!!!
Please explain properly what the options are and then ask the customer how they wish to proceed rather than decide on their behalf and not tell them!
I have now paid the same amount £1211 for a lesser package, losing £60 in value - not happy.
I buy a laptop a month for work but don't see why I should be back after this experience.
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SJ
Susan J.
Bicester
Reviews for Acer Store UK
29 Apr 2024
Verified review
Orders incompleted.
I had orders completed that I didn't complete. My order it was canceled, reason provided by ACER support "We didn't get the money" but money has been took from my bank account and checking with my bank the money it was send normally. Also the cancellation policy is horrible. You have only 30 minutes after the purchase to make a cancel request. But I ordered on Sunday and the Customer Care works from Mon - Fri 9am -5:30pm.
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Answer by Acer Store UK
29 Apr 2024
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
31 Mar 2024
Verified review
Rude staff on phone
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Answer by Acer Store UK
2 Apr 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
14 Mar 2024
Verified review
The 15% discount code never works first time. I have to get a new one each time
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Answer by Acer Store UK
14 Mar 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
2 Mar 2024
Verified review
Misleading payment methods
I wanted to use Pay Pal Pay in 3 but the full amount came out of my bank even though the site states you can pay in 3 instalments
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Answer by Acer Store UK
4 Mar 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
28 Feb 2024
Verified review
Payment issues
For some reason, my transaction did not get through. I tried different payment methods, unfortunately neither, PayPal nor Debit Card did not work.
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Answer by Acer Store UK
29 Feb 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
18 Feb 2024
Verified review
Web misleading
Item was described as In Stock and with 1-2 days delivery. Now 4 days later, they have taken payment but not even dispatched laptop nor given any reason.
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Answer by Acer Store UK
22 Feb 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
7 Feb 2024
Verified review
i didn't get the discount even though the payment page said i did?
GATEWAY-UK-JB0FX
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Answer by Acer Store UK
8 Feb 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
9 Jan 2024
Verified review
We should not pay for what we already bought. Is unfair and stilling.
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Answer by Acer Store UK
9 Jan 2024
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
8 Dec 2023
Verified review
May not be with Acer but the bank blocked payment, if the banks continue there will be lost sells.
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Answer by Acer Store UK
11 Dec 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
26 Nov 2023
Verified review
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Answer by Acer Store UK
4 Dec 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
21 Nov 2023
Verified review
Make your website easier to use.
Make your website easier to use.
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Answer by Acer Store UK
22 Nov 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
18 Nov 2023
Verified review
Havent been able to buy laptop yet
Haven't been able to buy laptop yet
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Answer by Acer Store UK
20 Nov 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
15 Nov 2023
Verified review
POOR RESPONSE TO PROBLEM
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Answer by Acer Store UK
15 Nov 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
10 Nov 2023
Verified review
Payment process issues, tick box didn't work with PayPal
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Answer by Acer Store UK
10 Nov 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
We’re sure you will enjoy your product, however we are sorry to read you experienced difficulties with payment of your order.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
5 Nov 2023
Verified review
Very difficult to get discount codes etc took me all day to order it as kept changing which offers were what etc. x
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Answer by Acer Store UK
6 Nov 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
3 Nov 2023
Verified review
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Answer by Acer Store UK
6 Nov 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
We are sorry your Acer product did not meet your expectations. In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
30 Oct 2023
Verified review
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Answer by Acer Store UK
30 Oct 2023
Dear customer,
Thank you for your rating, your opinion is important to us.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your
Acer store
10 Oct 2023
Verified review
No delivery date after ordering !
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Answer by Acer Store UK
13 Oct 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
Kindly be advised it can take 1-2 working days for our warehouse to process your order and to hand over the parcel to the courier.
We would invite you to open a ticket through the form below; should you need any information on tracking of your new order, one of our representatives will be in touch with you to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
2 Oct 2023
Verified review
It very old website not easy yet to searchbsnr
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Answer by Acer Store UK
4 Oct 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
28 Sept 2023
Verified review
I have not yet received a confirmation email about my order.
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Answer by Acer Store UK
29 Sept 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store