Acer Store UKReviews:
1,368 reviews in the last 12 months4,395 total reviews
Excellent
Top positive review
4 Jan 2024
Verified review
Straightforward. Although not the cheapest, they did have stock where others didn't. The free delivery was a bonus and I was able to take advantage of a 'first time' discount.
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Top negative review
20 Sept 2023
Verified review
A previous order was cancelled when I queries about cancelled ONE element. Now there is doubt that we will receive this laptop in time. Poor customer service!!!!
Please explain properly what the options are and then ask the customer how they wish to proceed rather than decide on their behalf and not tell them!
I have now paid the same amount £1211 for a lesser package, losing £60 in value - not happy.
I buy a laptop a month for work but don't see why I should be back after this experience.
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SJ
Susan J.
Bicester
Reviews for Acer Store UK
13 Sept 2023
Verified review
The website payment page would not allow Mastercard to perform its standard ID Check verification on my credit card payment (confirming a code). I was supposed to click a button to choose between receiving the verification code via SMS or via a phone call in the Mastercard ID Check pop-up window, but the buttons in the pop-up window were not accessible (using the latest Edge version on Windows 10) so I had to use PayPal instead, which was a pain, but in the end I managed to pay.
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Answer by Acer Store UK
14 Sept 2023
Dear customer,
Thank you for your feedback, your opinion matters to us.
Your comment is highly appreciated and already forwarded to the relevant department for further investigation.
Our payment platform is designed to the latest international standards to offer you a fast, seamless and secure payment. It is not uncommon, however, that for reasons that are not under our direct influence, some payment methods will not behave as expected.
We would like to apologise for the inconvenience.
Your
Acer Store
10 Sept 2023
Verified review
Website is not great
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Answer by Acer Store UK
11 Sept 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
7 Sept 2023
Verified review
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Answer by Acer Store UK
11 Sept 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
15 Aug 2023
Verified review
I sign up to email mail for the 5%, when put in code it took the 5% but did not take the main discounts off which were greater!
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30 Jul 2023
Verified review
It took a very long time to find what I was looking for and even then, I’m not 100% it’s the right thing.
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Answer by Acer Store UK
31 Jul 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
25 Jul 2023
Verified review
It’s my issue not yours
Isn’t your guys fault it’s more down to the fact I have no clue about computers and I’m also partially blind. It’s always hard unless enlargeable.
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Answer by Acer Store UK
26 Jul 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
24 Jul 2023
Verified review
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Answer by Acer Store UK
25 Jul 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
17 Jul 2023
Verified review
Very disappointed the additional 5% discount offered cancelled out the £200 off offer!!!!
Very disappointed the additional 5% discount wasn't accepted at the check - applying it cancelled out the £200 off current offer!!!
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Answer by Acer Store UK
18 Jul 2023
Dear customer,
Thank you for your feedback, your opinion matters to us.
We’re sorry to hear that it was not possible to use your coupon code during your purchase.
We would like to invite you to contact our Customer Care team through the below link and send them over the coupon code you have in your possession. They will examine your order and will apply any missed discount you were entitled to. This should take no more than 48 hours to be completed.
https://store.acer.com/en-gb/contact/
Your
Acer Store
6 Jul 2023
Verified review
Your webpage is horrendous!
I can only see half the screen most of the time because of the voucher code, which remains there even after I have used it.
Add-on pop ups are also irritating.
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Answer by Acer Store UK
7 Jul 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/de-de/contact/
Your
Acer store
5 Jul 2023
Verified review
Why can't all laptops take the same adapter
Difficult to find serial number. Why can't all laptops take the same adapter?
Confirmation of order did not identify product ordered
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Answer by Acer Store UK
5 Jul 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/de-de/contact/
Your
Acer store
4 Jul 2023
Verified review
Dissapointed
This is my second Acer computer I have purchased (the previous one lasted many years). I just wish it would have been bought to my attention that if I HAD to perform a factory reset ( after contracting a virus). I should have had to pay extra for a recovery device.
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Answer by Acer Store UK
4 Jul 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your experience at our store.
Our team will be happy to help if you have any questions. Please feel free to contact us using the link below:
https://store.acer.com/de-de/contact/
Your
Acer store
30 Jun 2023
Verified review
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10 Jun 2023
Verified review
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Answer by Acer Store UK
12 Jun 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your,
Acer store
7 Jun 2023
Verified review
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Answer by Acer Store UK
12 Jun 2023
Dear customer,
Thank you for your rating, your opinion is important for us.
We are glad to hear you are happy with the purchase experience at our store and we’re sure you will enjoy your product.
In case you have any questions or you would need any assistance, please feel free to open a ticket through our contact form:
https://store.acer.com/en-gb/contact/
Your,
Acer store
20 May 2023
Verified review
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Answer by Acer Store UK
22 May 2023
Dear Customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store
18 May 2023
Verified review
Search facility not working. Keeps coming up with "We can't find products matching the selection"
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Answer by Acer Store UK
19 May 2023
Dear Customer,
Thank you for your rating, your opinion is important for us.
We are sorry to hear that you have not been fully satisfied with your purchase experience at our store.
In order to be able to find a solution for the issue(s) you came across, we would like to invite you to open a ticket through the form below; one of our representatives will be in touch with you shortly to investigate the issue further.
https://store.acer.com/en-gb/contact/
Your
Acer store