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Top positive review
13 Jul 2023
Verified review
I ordered 4 pairs of trial glasses. They sent via Royal Mail which made it easy to arrange for a pick up when I wasn't in. The frames were good quality, much better than Glasses Direct. The return service was very easy via the website, and by attaching the return label to the original box. They received back quickly, and my online account showed the returns. Much, much better experience than Glasses Direct, who removed my Trustpilot review as they didn't like the response to their lack of response... Once I have my prescription I will definitely buy through Mr Spex.
The service itself is not bad, took a while for my glasses to be delivered but not a huge problem. The try on at home service is great.
I am really disappointed with the lenses though. I elected to have premium lenses and chose the super hydrophobic & blue light protection coatings. Not cheap extras. The problem is that the lenses have a yellow tint which I hate as it looks old fashioned and they pick up smudges & smears incredibly easy. Very disappointed to have paid so much for these extras
Everything was great, all the glasses sent were great, their own glasses were nice and was going to order, but they couldn’t do a prescription lenses that were strong enough on one of my eyes (-4.5) which was disappointing so had to order glasses from elsewhere, I’d recommend them to use though
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12 Nov 2023
Verified review
Good value but slow delivery
Specified delivery time isn't the fastest anyway, but the wait seemed worth the price saving on competitors. However then received notification that there would be a further delay. No problem with price, or goods but don't order if in a hurry!
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Answer by misterspex.co.uk
29 Nov 2023
Dear Customer,
Thank you for your time and review.
We regret any misunderstanding, kindly note that the order promised delivery time is 3 – 5 days working days; your order was delivered 5 days after despatch day; still within promised time.
Hope that everything was to your liking with your order.
Please contact our customer service team if you need anything further.
Kind regards from Berlin,
Your Mister Spex Team
11 Oct 2023
Verified review
The time it takes for new glasses you've purchased with your prescription to arrive after you post the home trial back feels a little long but maybe that's just because I want them immediately 😂
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