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Top positive review
13 Jul 2023
Verified review
I ordered 4 pairs of trial glasses. They sent via Royal Mail which made it easy to arrange for a pick up when I wasn't in. The frames were good quality, much better than Glasses Direct. The return service was very easy via the website, and by attaching the return label to the original box. They received back quickly, and my online account showed the returns. Much, much better experience than Glasses Direct, who removed my Trustpilot review as they didn't like the response to their lack of response... Once I have my prescription I will definitely buy through Mr Spex.
The service itself is not bad, took a while for my glasses to be delivered but not a huge problem. The try on at home service is great.
I am really disappointed with the lenses though. I elected to have premium lenses and chose the super hydrophobic & blue light protection coatings. Not cheap extras. The problem is that the lenses have a yellow tint which I hate as it looks old fashioned and they pick up smudges & smears incredibly easy. Very disappointed to have paid so much for these extras
Website easy to use, quick delivery and competitive prices
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10 Oct 2023
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2 Oct 2023
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26 Sept 2023
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No glasses just delayed.
Haven’t received my glasses yet and all my order says is delayed. Very poor communication
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Answer by misterspex.co.uk
2 Oct 2023
Dear Customer,
Mister Spex teams appreciate your time and review.
We understand your frustration, kindly note that prescription orders production time is 7 – 15 days working days; at the moment your order is still within promised time. During this time we could incur in delays and when this happens we notified our customers about delivery time and offering cancellation and full refund in case that is not possible for the client to wait for his order.
Your order is now in transit to the UK, it should be delivered any time soon, hopefully, everything is to your liking and if you need anything further, feel free to contact our customer support team.
Kind regards from Berlin,
Your Mister Spex Team
Order is taking WEEKS to deliver …. Rubbish excuses
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Answer by misterspex.co.uk
2 Oct 2023
Dear Customer,
Thank you for your time and review.
We apologise for any inconveniences caused, kindly note that prescription orders production time is 7 – 15 days working days. During this time we could incur in delays and when this happens we notified our customers about delivery time and offering cancellation and full refund in case that is not possible for the client to wait for his order.
Your order is now in transit to the UK, it should be delivered any time soon, hopefully, everything is to your liking and if you need anything further, feel free to contact our customer support team.
Kind regards from Berlin,
Your Mister Spex Team
21 Sept 2023
Verified review
No progress after 6 days, so cancelled the order. Disappointed.
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Answer by misterspex.co.uk
28 Sept 2023
Dear Customer,
Thank you for your time and review here with the e-trusted community.
Our apologies for any inconveniences caused, prescription orders production time is 7 – 15 days working days. In your case, we expected to receive production material within 3 days after your order was created, and you were notified about delivery time on promised time. We tried to keep our customers aware of timeframe and any situation during the production time, in this case we were still within this timeframe.
Likewise, we hope that you will continue to give us the opportunity to convince you of our quality and good service.
Finally, I would like to say that we always strive to find the best possible approach for our customers, and we are gutted when we don’t meet expectations.
Kind regards from Berlin,
Your Mister Spex Team
18 Sept 2023
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12 Sept 2023
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Great service. The try before you buy is a brilliant idea.
Great communication. Quick delivery. Great prices and easy to deal with
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19 Aug 2023
Verified review
The best for sunglasses!
Absolutely delighted with my experience with Misterspex. I have bought several sunglasses for myself and as gifts for others; they have always been better priced!
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19 Aug 2023
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Good service at reasonable price.
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17 Aug 2023
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12 Aug 2023
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Good value and fast delivery would definitely buy from again and have recommended to others.
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2 Aug 2023
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Efficient and professional, excellent service.👍
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31 Jul 2023
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Declined Cashback Fraudulently
After receiving my order, I started receiving a lot of spam emails from Mister Spex. I kept asking them to stop; they kept sending it.
In the end I had to point out that they were breaking data laws by sending so much junk. In retaliation they emailed Quidco and told them not to pay the £6.37 cashback I had earned by making the purchase.
Awful. I will never use them again.
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25 Jul 2023
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Service is excellent
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17 Jul 2023
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13 Jul 2023
Verified review
Trial glasses.
I ordered 4 pairs of trial glasses. They sent via Royal Mail which made it easy to arrange for a pick up when I wasn't in. The frames were good quality, much better than Glasses Direct. The return service was very easy via the website, and by attaching the return label to the original box. They received back quickly, and my online account showed the returns. Much, much better experience than Glasses Direct, who removed my Trustpilot review as they didn't like the response to their lack of response... Once I have my prescription I will definitely buy through Mr Spex.
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