misterspex.co.ukReviews

: 1,903Good

4.15

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with Buyer Protection

certified since: 21/03/2016
updated on: 16/08/2022
misterspex.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At misterspex.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 21/03/2016
updated on: 16/08/2022
misterspex.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At misterspex.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for misterspex.co.uk

163 verified reviews in the last 12 months

1,903 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


4 months ago
Mister Spex where very helpful and thorough when it came to ordering my glasses. Their communication was excellent, especially when they needed to know my pupillary distance for the chosen prescription sunglasses I'd selected. They responded to my messages quickly in a professional manner. Delivery was just under a week once the order had been confirmed and production completed. Very happy with my new prescription sunglasses, thank you Mister Spex.
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the most relevant critical review


1 year ago
The worst shopping experience of all times! They charged me in full (£1100) for 2 "free home trials" when they shouldn't have. They lied about not having received my returns when instead Royal Mail tracking showed they had. Then, a month later, I'm still without my prescription glasses, despite their 7-15 delivery policy. To add insult to injury, their customer service reps don't apologize for their company's wrongdoings, giving an attitude to customers who paid for a service that was NOT provided! Worst shop I've ever dealt with!
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Reviews for misterspex.co.uk

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(22)
 Verified review
1 year ago
The worst shopping experience of all times! They charged me in full (£1100) for 2 "free home trials" when they shouldn't have. They lied about not having received my returns when instead Royal Mail tracking showed they had. Then, a month later, I'm still without my description glasses, despite their 7-15 delivery policy. To add insult to injury, their customer service reps don't apologize for their company's wrongdoings, giving an attitude to customers who paid for a service that was NOT provided! Worst shop I've ever dealt with!
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Answer by misterspex.co.uk
11 months ago
Dear Customer, thank you for your rating as well as for your feedback here on eTrusted. We are sorry to hear that you had an unpleasant encounter with our free home trial and our customer service. At Mister Spex we strive for the complete customer experience and pursue the goal to offer our customers the best possible experience. Your experience does not speak for Mister Spex standards and if you have any more open questions in regard to our delivery process our customer service team is more than happy to help. Kind regards from Berlin, Your Mister Spex Team
 Verified review
1 year ago
Extremely poor customer service! Contact lens arrived 3 weeks after ordering despite showing in stock and promises from their customer service that they would be dispatched the following day. Definitely not recommending and not buying again!
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Answer by misterspex.co.uk
1 year ago
Dear customer, thank you very much for your rating as well as for your feedback here on eTrusted. We apologize for the strong delay from our side, if you wish to hear mopre about the cause we would kindly ask you to contact our customer service team. Your case does not reflect our normal standard and service, which we excercise here at Mister Spex. We would be happy if you could give us a second chance in the future, so that we are able to convince you of our service. Kind regards, Your Mister Spex Team