misterspex.co.ukReviews

: 1,882Good

4.20

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certified since: 21/03/2016
updated on: 01/07/2022
misterspex.co.uk is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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At misterspex.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 21/03/2016
updated on: 01/07/2022
misterspex.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At misterspex.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for misterspex.co.uk

175 verified reviews in the last 12 months

1,882 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


2 months ago
Mister Spex where very helpful and thorough when it came to ordering my glasses. Their communication was excellent, especially when they needed to know my pupillary distance for the chosen prescription sunglasses I'd selected. They responded to my messages quickly in a professional manner. Delivery was just under a week once the order had been confirmed and production completed. Very happy with my new prescription sunglasses, thank you Mister Spex.
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the most relevant critical review


6 months ago
I tried out the 10-day trial which could have not been more stressful. I was emailed to confirm my order and that the trial would start once I had received the frames. However, I was emailed a few days later to say that the frames had been dispatched and that the 10 day period starts with the delivery. I was then emailed to say that there would be a delay in delivery. The frames did not arrive until day 8 so I returned them immediately as to secure that I would get my deposit on the frames back. It has been almost a week since I returned the frames and I still have no email of confirmation to say that my order has been returned or that my refund will be processed. I emailed the customer care team for reassurance and I am still waiting on a reply. If you want to save your money, I suggest you go elsewhere. The trial should NOT start with the delivery, only when the frames arrive at your doorstep.
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Reviews for misterspex.co.uk

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 Verified review
6 months ago
Good price, cheaper than most others and delivery quick
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 Verified review
6 months ago
Delivery took ages, customer service’s response to my enquiry took long and they didn’t really provide any useful answer, in essence just: wait a bit longer.
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Answer by misterspex.co.uk
6 months ago
Dear Customer, thank you very much for your for your review and Feedback here on eTrusted. We apologize for the delivery delay and that our customer service could not help you any further, but we are dependant on Royal Mail. Until they get a hold of your package we sadly cannot track the package. We hope that you have gotten your order in the meantime and wish you all the best. Kind regards from Berlin, Your Mister Spex Team
 Verified review
6 months ago
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 Verified review
7 months ago
Good prices and fast shipping
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 Verified review
7 months ago
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 Verified review
7 months ago
Always a worry going with the cheapest as not always the most reliable etc. But it arrived in good time and the product is legit - I’ll happily use them again (if they’re still the cheapest in 6 months time when I need more contacts!)
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 Verified review
7 months ago
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 Verified review
7 months ago
All so easy, great selection and service. Prompt dispatch .
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 Verified review
7 months ago
Quick delivery of quality frames to try at home. The process of returning the home trial frames was simple & easy and no money was not deducted from my account (as per some review claims). Telephone customer service operator Tomas was helpful, professional and friendly. I personally would recommend and use this company again.
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 Verified review
7 months ago
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 Verified review
7 months ago
Order placed on 27/11/21 has not arrived. I’ve received no explanation for this despite calling twice. My email correspondence remains unanswered.
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Answer by misterspex.co.uk
7 months ago
Dear Customer , Thank you for your review. We are very sorry that you did not receive your order. We have just forwarded your request to my colleagues in customer service. They will process your request today and inform you again in a separate e-mail. Until then, I ask for your patience and wish you a pleasant day. Kind regards from Berlin Your Mister Spex Team
 Verified review
7 months ago
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 Verified review
7 months ago
Was fine using the service just not as quick as other services that offer next day or quick delivery as a standard delivery - I ran out of lenses which is why I make this comment
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 Verified review
7 months ago
Good service and fast delivery. Happy with the whole experience and recommend
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 Verified review
7 months ago
Terrible communication and not able to deliver my order.
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Answer by misterspex.co.uk
7 months ago
Dear Customer, thank you for your rating and feedback for us here on eTrusted. We deeply apologize that your order was never sent out to you, this was not our intention at all. Sadly our System did not reserve the contaclenses which is why the order has never been sent. We are sorry for the inconveniences which has happened to you and would be greatful, if you could give us a second chance in the future. Until then we wish you all the best and stay safe. Kind regards from Berlin, your Mister Spex Team
 Verified review
7 months ago
Item as described and fitted perfectly.
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 Verified review
7 months ago
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 Verified review
7 months ago 
Great choice and easy online tool of superimposing glasses onto my uploaded face. Glasses came quickly, fit perfectly (used their pupil distance measuring tool for final fitting, which worked a treat). Fabulous price - very happy with them. Definitely recommend and will use again.
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 Verified review
8 months ago
Excellent customer service, quick and efficient delivery
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 Verified review
8 months ago
Excellent as always
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