misterspex.co.ukReviews

: 1,882Good

4.20

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with Buyer Protection

certified since: 21/03/2016
updated on: 01/07/2022
misterspex.co.uk is checked and certified according to the Trusted Shops quality criteria
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  • Protection of personal data
  • Clear ordering process

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At misterspex.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more


certified since: 21/03/2016
updated on: 01/07/2022
misterspex.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At misterspex.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for misterspex.co.uk

175 verified reviews in the last 12 months

1,882 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


2 months ago
Mister Spex where very helpful and thorough when it came to ordering my glasses. Their communication was excellent, especially when they needed to know my pupillary distance for the chosen prescription sunglasses I'd selected. They responded to my messages quickly in a professional manner. Delivery was just under a week once the order had been confirmed and production completed. Very happy with my new prescription sunglasses, thank you Mister Spex.
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the most relevant critical review


6 months ago
I tried out the 10-day trial which could have not been more stressful. I was emailed to confirm my order and that the trial would start once I had received the frames. However, I was emailed a few days later to say that the frames had been dispatched and that the 10 day period starts with the delivery. I was then emailed to say that there would be a delay in delivery. The frames did not arrive until day 8 so I returned them immediately as to secure that I would get my deposit on the frames back. It has been almost a week since I returned the frames and I still have no email of confirmation to say that my order has been returned or that my refund will be processed. I emailed the customer care team for reassurance and I am still waiting on a reply. If you want to save your money, I suggest you go elsewhere. The trial should NOT start with the delivery, only when the frames arrive at your doorstep.
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Reviews for misterspex.co.uk

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 Verified review
2 months ago
A huge range of glasses to choose from, that can be made to my prescription. Really easy to order and great value for money. (Be warned, when entering your prescription details - remember + or - numbers, as I got it wrong --- completely my fault). The sunglasses arrived perfectly.
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 Verified review
2 months ago
Mister Spex where very helpful and thorough when it came to ordering my glasses. Their communication was excellent, especially when they needed to know my pupillary distance for the chosen prescription sunglasses I'd selected. They responded to my messages quickly in a professional manner. Delivery was just under a week once the order had been confirmed and production completed. Very happy with my new prescription sunglasses, thank you Mister Spex.
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 Verified review
2 months ago
Great idea to try at home. All went very smooth.
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 Verified review
2 months ago
Amazing service , awsome glasses. A happy wife a happy life
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 Verified review
2 months ago
Doesn’t think that the glasses are new.
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Answer by misterspex.co.uk
2 months ago
Dear Customer, thank you very much for your feedback and your rating for us here on Trusted Shops. We are sad to hear that the glasses you received from us seemed not new. Have you contacted our customer support to get the help you need? If you still have challenges with your glasses, feel free to contact us! Kind regards from Berlin, Your Mister Spex Team
 Verified review
3 months ago
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 Verified review
3 months ago
Brilliant choice, great price! Highly recommended!!
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 Verified review
3 months ago
Great service. The support team were very helpful in addressing my queries and providing informed status of my order and exchange. Highly recommend this company and will continue to pur has from them.
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 Verified review
3 months ago
Still waiting for my glasses a week later. Really slow service compared to others...
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Answer by misterspex.co.uk
2 months ago
Dear Customer, thank you very much for your feedback as well as for your rating for us here on Trusted Shops. Since Mister Spex is a company situated in Germany, we may take a little longer for our deliveries outside the EU, but still want to apologize for the slow service. We are currently doing our very best to make Mister Spex, as customer friendly as possible, in terms of Service, Delivery and more! If you could give us a second chance in the future, we would try our best, to convince you of Mister Spex. Until then, we wish you all the best and stay safe! Kind regards from Berlin, Your Mister Spex Team
 Verified review
3 months ago
The woman in the customer service call cantre in Germany who was very helpful after my order was delayed. She was very pleasant and professional.
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 Verified review
3 months ago 
I'm going for middle ground because the website was good and the prices were good. It's my own fault I didn't realise they weren't a UK company and assumed they were with a .co.uk suffix. It's been a few weeks, still no contact lenses, still no tracking and today's the day I needed them for. I may change my review dependent on whether they ever arrive or not.
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Answer by misterspex.co.uk
2 months ago
Dear Customer, thank you very much for your feedback and your rating here on Trusted Shops. We apologize to you, that the delivery took more time than originally anticipated, this does not speak for our general delivery times at all. If you could give us another chance in the meantime, we would be very happy to show you our very best. Kind regards from Berlin, Your Mister Spex Team
 Verified review
3 months ago
Cancelled my order after waiting two weeks with no reason and customer services won’t help - SCAM Alert - Prescription glasses don’t bother
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Answer by misterspex.co.uk
2 months ago
Dear Customer, thank you very much for your feedback and your rating for us here on Trusted Shops. Together with our customer service, we have checked your order and were able to see that it has never been cancelled by us. The order has been sent and was delivered on 3rd May 2022. If you should have any other challenges with our order, please contact our customer service. Until then, we wish you a wonderful start into the new week. Kind regards from Berlin, Your Mister Spex Team
 Verified review
3 months ago
Delivery was good ,i returned the item and they processed it quick .Their communication is great with fairly regular updates
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 Verified review
3 months ago
Was wary to start as I haven’t used the company before, but the glasses were delivered promptly without any issues. Will definitely use again. Thanks
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 Verified review
3 months ago
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 Verified review
3 months ago
Great online shopping experience with Misterspex.co.uk. It is my first time that purchased sunglasses from them. Great product and genuine. Free and fast delivery. Also the return is free. Good customer service. Definitely I will purchase again. Highly recommended they are 5 star.
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 Verified review
3 months ago
Refunds can be time consuming, been waiting 3 weeks now
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 Verified review
3 months ago
Made the payment. They couldn't find the transaction & when screenshots were sent , I was apprised that its not gone through. What a incompetent company to deal with.
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Answer by misterspex.co.uk
2 months ago
Dear Customer, thank you very much for your feedback as well as for your rating here on Trusted Shops. We apologize for the inconvenience you have experienced with us, and therefore also for the delay of your order. If you would still like to order the frame you originally wanted, please order with our webshop. Kind regards from Berlin, Your Mister Spex Team
 Verified review
3 months ago
Sunglasses and lens prescription fit perfectly, the frame seems to be of a very good build quality.
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 Verified review
3 months ago 
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