Premium Grands Crus ENReviews:
141 reviews in the last 12 months1,464 total reviews
Excellent
Top positive review
9 Feb 2024
Verified review
Very good customer service, fast delivery, good prices for luxury products. I have yet to try my bottle so I cannot comment on quality but the website and buying experience warrants 5 stars
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Top negative review
29 Apr 2024
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Customer service is great and you’ll get a response immediately. My package was shipped in 2 separate boxes and the first box that had 2 bottles in it was not packed very well. My complain is about the extremely long shipping time. Premium does ship for free but prices are higher than Devine cellar. Devine cellar charges for shipping and the price comes to the same as Premium Grands with difference being that I got my package within 5 days and not almost 4 weeks. All in all though their customer service is pleasant to deal with and I will buy from them again.
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Reviews for Premium Grands Crus EN
12 Feb 2024
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Answer by Premium Grands Crus EN
13 Feb 2024
Thank you for your trust and your feedback ! Hope to see you soon at Premium Grands Crus,
The Customer Service
11 Feb 2024
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10 Feb 2024
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8 Feb 2024
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28 Jan 2024
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24 Jan 2024
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3 Oct 2023
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from an english perspective, it is great to deal with a French company that know what they are doing in English
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Answer by Premium Grands Crus EN
9 Oct 2023
Thanks a lot for your loyalty and feedback ! See you soon at Premium Grands Crus :)
The Customer Service
2 Jul 2023
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Excellent selection, including many growers and smaller houses. Easy to transact and speedy delivery. Have bought from them before and will no doubt do so again.
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Answer by Premium Grands Crus EN
7 Jul 2023
We're delighted that you enjoyed your experience, particularly with our selection of more independent producers. We invite you to go back to premiersgrandscrus.com to introduce you to new houses over time !
The Customer Service
16 Jul 2023
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Spectacular Service from Premiers Grands Crus
Excellent service from order to delivery despite the UK being no longer in the EU .
We will continue to order our JLVergnon Champagne from Premiers Grands Crus.
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Answer by Premium Grands Crus EN
18 Jul 2023
We strive to provide you with the best experience, and look forward to continuing to serve your Champagne needs. Thank you for your loyalty and trust !
The Customer Service
JH
John H.
Nottingham
8 Jul 2023
Verified review
Always good, only company set up for UK sales :-)
Always good, great selection. UK customers don't pay VAT until it arrives where you pay DHL. Other retailers you can end up paying VAT twice.
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Answer by Premium Grands Crus EN
10 Jul 2023
We're delighted that you like our selections, so don't hesitate to come back to our site regularly, as we strive to offer you an ever more rewarding experience with new offers. Thank you for your confidence, we hope to see you soon.
The Customer Service
6 Jul 2023
Verified review
Easy to order and very prompt service.
So easy to order.Arrives promptly. And it is also easy to pay the tax, now that regrettably the UK has left the EU.
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Answer by Premium Grands Crus EN
7 Jul 2023
Thanks a lot for your feedback, our absolute priority is your complete satisfaction. Don't hesitate to contact us, we'll be pleased to help you again.
The Customer Service
27 Dec 2023
Verified review
Great comunications, and fantastic delivery express. We received in Italy the day after order.
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Answer by Premium Grands Crus EN
27 Dec 2023
We would like to thank you for taking the time to tell us about your experience, and we hope you enjoy your tasting. We look forward to seeing you soon at Premium Grands Crus
The Customer Service
13 Sept 2023
Verified review
uncomplicated, fair priced and quick support and shipping
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Answer by Premium Grands Crus EN
14 Sept 2023
Thank you very much for your comment, we are happy that you enjoyed your first experience. Hope to see you soon at Premiers Grands crus !
The Customer Service
13 Jan 2024
Verified review
Perfect shipment
Fast and very careful delivery and packaging of the products
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Answer by Premium Grands Crus EN
15 Jan 2024
Thank you for taking the time to share your experience with us, wish you all the best for 2024 !
See you soon at Premium Grands Crus,
The Customer Service
31 Oct 2023
Verified review
Everything perfect. The shipping from France to Italy was very fast.
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Answer by Premium Grands Crus EN
2 Nov 2023
We are very pleased that you enjoyed your experience and wish you now a nice tasting.
The Customer Service
19 Oct 2023
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Great selection of wine, champagne etc and quick delivery in Europe
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Answer by Premium Grands Crus EN
19 Oct 2023
Thank you for your trust, your complete satisfaction is our priority, and your feedback our best reward !
BB
Bela B.
Hampton Park Australia
13 Dec 2023
Verified review
The Cognac that I ordered arrived on time and well packaged.
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Answer by Premium Grands Crus EN
15 Dec 2023
Thank you for taking the time to let us know how satisfied you are, and wish you all the best for the festive season !
The Customer Service
8 Aug 2023
Verified review
Fast shipping, accurate, wonderful store, thank you so much
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Answer by Premium Grands Crus EN
8 Aug 2023
Thank you for your message. Customer satisfaction is at the heart of our company. Enjoy!
30 May 2023
Verified review
Very fast service, good packing an dprofessional handling.
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Answer by Premium Grands Crus EN
31 May 2023
Thank you very much for your compliments. Customer satisfaction is our top priority, and it is encouraging to receive positive feedback like yours. If you have any further needs or additional questions, please do not hesitate to contact us. We would be delighted to assist you again in the future.
The Customer Service
27 May 2023
Verified review
Very well packaging and super quick delivery!!! 👍😀thanks!
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Answer by Premium Grands Crus EN
29 May 2023
It's a pleasure to read your feedback, we're doing our best to ensure you an impeccable service. Wish you a nice tasting !
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