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Top positive review
9 Feb 2024
Verified review
Very good customer service, fast delivery, good prices for luxury products. I have yet to try my bottle so I cannot comment on quality but the website and buying experience warrants 5 stars
Customer service is great and you’ll get a response immediately. My package was shipped in 2 separate boxes and the first box that had 2 bottles in it was not packed very well. My complain is about the extremely long shipping time. Premium does ship for free but prices are higher than Devine cellar. Devine cellar charges for shipping and the price comes to the same as Premium Grands with difference being that I got my package within 5 days and not almost 4 weeks. All in all though their customer service is pleasant to deal with and I will buy from them again.
Thank you for your trust and your feedback.
The Customer Service
22 Apr 2024
Verified review
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Answer by Premium Grands Crus EN
26 Apr 2024
Thank you for your confidence.
The Customer Service
20 Apr 2024
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Answer by Premium Grands Crus EN
22 Apr 2024
Thank you for your feedback !
The Customer Service
21 Mar 2024
Verified review
Fair value good selection
Good experience and fair value.
A bit slow on shipping though. I ordered from two different shops at the same day and time. The bottles arrived 6 days slower from Premium grand crus. I’d still recommend buying from them but you shouldn’t be in a hurry.
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12 Apr 2024
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This is my 3rd order to the USA. Zero issues. Great customer support! Great packing!
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Answer by Premium Grands Crus EN
15 Apr 2024
Thank you for sharing with us your experience, your satisfaction is our best reward !
The Customer Service
29 Mar 2024
Verified review
Excellent customer service. Quentin and Edouard are very helpful and quick to respond.
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Answer by Premium Grands Crus EN
2 Apr 2024
Thank you very much for your loyalty and for your feedback. Quentin and Edouard remain at your disposal for your future needs and research !
The Customer Service
11 Apr 2024
Verified review
They helped me with all the problems i had so inocule get my wines
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Answer by Premium Grands Crus EN
12 Apr 2024
Thank you very much for your trust. We remain at your disposal and hope to seeing you soon at Premium Grands Crus.
The Customer Service
Thanks a lot for your loyalty and for sharing with us your experience.
The Customer Service
3 Apr 2024
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Answer by Premium Grands Crus EN
8 Apr 2024
Thank you for your trust, we wish you nice tastings.
The Customer Service
21 Feb 2024
Verified review
Great customer service. Great packing. Second purchase to the USA with zero issues. Highly recommend.
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Answer by Premium Grands Crus EN
23 Feb 2024
Thank you very much for sharing with us your experience, it reinforces our commitment to offering you the highest quality products and services. We remain at your disposal for your next needs.
The Service customer
23 Feb 2024
Verified review
Quick shipping, free shipping for over $1000 total purchase, compatible prices
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Answer by Premium Grands Crus EN
1 Mar 2024
Thank you for your trust and this very encouraging feedback. Your entire satisfaction is our priority and our best reward !
The Service Customer
29 Feb 2024
Verified review
Awesome place was shipped fast and arrived super fast and well packaged!!!
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Answer by Premium Grands Crus EN
1 Mar 2024
Thank you very much for your confidence. We wish you a nice tasting and remain at your disposal for your next requests.
The Customer Service
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