Premium Grands Crus ENReviews:
141 reviews in the last 12 months1,464 total reviews
Excellent
Top positive review
9 Feb 2024
Verified review
Very good customer service, fast delivery, good prices for luxury products. I have yet to try my bottle so I cannot comment on quality but the website and buying experience warrants 5 stars
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Top negative review
29 Apr 2024
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Customer service is great and you’ll get a response immediately. My package was shipped in 2 separate boxes and the first box that had 2 bottles in it was not packed very well. My complain is about the extremely long shipping time. Premium does ship for free but prices are higher than Devine cellar. Devine cellar charges for shipping and the price comes to the same as Premium Grands with difference being that I got my package within 5 days and not almost 4 weeks. All in all though their customer service is pleasant to deal with and I will buy from them again.
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Reviews for Premium Grands Crus EN
10 Feb 2024
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9 Feb 2024
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Very good customer service, fast delivery, good prices for luxury products. I have yet to try my bottle so I cannot comment on quality but the website and buying experience warrants 5 stars
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Answer by Premium Grands Crus EN
12 Feb 2024
Thank you very much for your trust and for sharing with us your first experience. We hope you enjoy your tasting ! See you soon at Premium Grands Crus,
The Customer Service
8 Feb 2024
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3 Feb 2024
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Options, quality, top service, easy communication and process! Well done guys and keep up a good work, we will comeback for more
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Answer by Premium Grands Crus EN
4 Feb 2024
We would like to thank you warmly for your feedback, which reinforces our commitment to offering you the highest quality products and services. See you soon at Premium Grands Crus !
The Customer Service
29 Jan 2024
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Great customer service,fast shipping to the USA. And good prices.
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Answer by Premium Grands Crus EN
30 Jan 2024
Thank you very much for your trust, we are truly honored that you chose Premium Grands Crus for your needs. We wish you a nice tasting and remain at your disposal for your next requests.
The Customer Service
29 Jan 2024
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You do everything extremely well.
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Answer by Premium Grands Crus EN
30 Jan 2024
Thanks a lot for your loyalty and for taking the time to let us know how satisfied you are. See you soon at Premium Grands Crus !
The Customer Service
28 Jan 2024
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28 Jan 2024
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Your order/bottles in good and safe hands
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Answer by Premium Grands Crus EN
30 Jan 2024
Thank you for sharing with us your experience, we hope you enjoy your tasting !
The Customer Service
28 Jan 2024
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Everything was perfect!
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Answer by Premium Grands Crus EN
30 Jan 2024
Thank you for your feedback which makes us even more eager to offer the highest quality products and service.
The Customer Service
SD
Stefano D.
Parma
25 Jan 2024
Verified review
Fantastic bottles, good prices, fast shipping
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Answer by Premium Grands Crus EN
25 Jan 2024
Thanks a lot for your loyalty and for taking the time to let us know how satisfied you are. See you soon at Premium Grands Crus !
The Customer Service
24 Jan 2024
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24 Jan 2024
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Quentin has been fantastic!
Quentin has been fantastic seeing my order through when there was damage in shipping. I also really appreciate his recommendations for other cognacs to purchase. I will purchase more from Premium Grand Crus because of Quentin's fantastic customer service!
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Answer by Premium Grands Crus EN
24 Jan 2024
Thank you for your trust and this very encouraging feedback, which makes us even more eager to share our passion and offer you the best possible experience. We wish you a very nice tasting and look forward to hearing from you soon !
The Customer Service
23 Jan 2024
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Top!
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Answer by Premium Grands Crus EN
24 Jan 2024
Thank you very much for your feedback, hope to see you soon at Premium Grands Crus !
15 Jan 2024
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13 Jan 2024
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Perfect shipment
Fast and very careful delivery and packaging of the products
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Answer by Premium Grands Crus EN
15 Jan 2024
Thank you for taking the time to share your experience with us, wish you all the best for 2024 !
See you soon at Premium Grands Crus,
The Customer Service
13 Jan 2024
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10 Jan 2024
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Easy purchase & Quick delivery
Easy purchase, quick delivery to the UK
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Answer by Premium Grands Crus EN
10 Jan 2024
Thank you very much for your trust and for your feedback. We wish you all the best for 2024 and a very nice tasting !
The Customer Service
2 Jan 2024
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Great service good prices.
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Answer by Premium Grands Crus EN
2 Jan 2024
Thanks a lot for your trust and for your feedback. We wish you a Happy New Year and look forward to seeing you soon at Premium Grands crus !
The Customer Service
28 Dec 2023
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Answer by Premium Grands Crus EN
2 Jan 2024
Dear Sir, we're sorry to hear that you're not satisfied with your experience with us. As we indicated to you during our last talk, the shipment of your order has been delayed and will leave at the beginning of January. We will inform you of its tracking number. We apologize again for any inconvenience and wish you all the best for 2024.
27 Dec 2023
Verified review
Ho ordinato 6 bottiglie per Natale, ne sono arrivate 3, oggi é il 27 dicembre e non riesco a contattare nessuno.
Pessimo servizio.
1895521843
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Answer by Premium Grands Crus EN
27 Dec 2023
Dear Sir, as we informed you last Friday during our telephone conversation, the delivery of your second parcel has been delayed by our carrier, beyond our control. Further to our e-mail of today, we confirm that distribution has resumed after the long holiday weekend and that we will ensure that your parcel arrives safely. We apologize for any inconvenience you may have experienced and remain at your disposal to offer you an experience as close as possible to your expectations.
The Customer Service