lafuma-furniture.co.uk- Logo - reviews

lafuma-furniture.co.uk
Reviews:

276 reviews in the last 12 months1,030 total reviews  

4.72
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: 2 Jan 2020
The Trustmark indicates trustworthy online retailers.
lafuma-furniture.co.uk fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

10 Sept 2023
 Verified review
We have had Lafuma reclining chairs for many years but at our great age they have become too heavy for us to carry round the garden so we have passed them on to younger family members. To replace them we have obtained the AluCham folding chairs, being Aluminium very light, and with sturdy arms to push down on when getting up. When reclined, the back is high enough to support the head. The Lafuma shades fit. For a foot rest, we thought the Lafuma foot stool might be too low, so have ordered the camping stool instead - not yet arrived. A higher footstool might be a good idea.

Top negative review

12 Jun 2023
 Verified review
Delivery takes almost 2 weeks, customer service don't come back to you, any faulty items they don't rely back to and despite trying to cancel an order I just made they said they couldn't as it was put on the carrier but it was dispatched almost a week later. Surely they could have cancelled but I imagine as I was ordering from the UK they know its would be awkward to return and costly to do so so they ensured the items were dispatched regardless. Also on a previous order the chair wasn't even and one leg shorter than the other so it kept on tilting back and forth. This is the standard and quality workmanship you get from Lafuma! What a joke
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for lafuma-furniture.co.uk

Filter
 Sort by  
Relevance
(6)
(2)
(9)
Reset
12 Jun 2023
 Verified review

Avoid at all costs

Delivery takes almost 2 weeks, customer service don't come back to you, any faulty items they don't rely back to and despite trying to cancel an order I just made they said they couldn't as it was put on the carrier but it was dispatched almost a week later. Surely they could have cancelled but I imagine as I was ordering from the UK they know its would be awkward to return and costly to do so so they ensured the items were dispatched regardless. Also on a previous order the chair wasn't even and one leg shorter than the other so it kept on tilting back and forth. This is the standard and quality workmanship you get from Lafuma! What a joke
Report review
1 Aug 2023
 Verified review

Poor logistics delivering to UK

I never received the chair as there was a mix up with my address. I called customer service to rectify this and was assured it had been done, I called DPD to see whether they could do anything their end and they couldn’t. Seems that Lafuma’s system doesn’t allow correction if a mistake at their end has been made. The customer service lady was lovely and helpful so it’s really a fault of the system. I had to order the chair again. I need to check if I was refunded, I only received an email to let me know the chair was on its way back to France, no apology and no notification of refund!
Report review
15 Jun 2023
 Verified review

Never again will I order Lafuma

Never again will i order Lafuma - in particular from their factory Retailer....... 1. Discovered I had ordered the recliner model in Blue which was my mistake HOWEVER I e-mailed them to ask for the order to be halted/altered and they ignored this. So basically the 2 recliners arrived and i am stuck with them ! 2. Inferior quality to previous purchase I made.
Report review
30 May 2023
 Verified review

Misleading description

The Sun lounger doesn’t go as flat as expected from the description. I now realise that the ‘completely flat’ position described is just for storage, not when in use. I thought from the images and colour description that ‘terre’ would be a bit more brown but it is definitely grey. Wish I had chosen a different colour.
Report review
12 Jun 2023
 Verified review
Very bad company. I ordered a top of their range recliner in May and never received it. They told me that they sent a replacement but I never received that either. I would never recommend the company or would I ever order from them again. Correspondence is a nightmare waiting for replies or not getting a reply.
Report review
6 Sept 2023
 Verified review

Difficult to identify model numbers and parts …

Trying to match replacement canvases to a recliner was a bit of a nightmare. Long meaningless references in the catalogue matched nothing on the item frame
Report review
BR
Betty R.
Ballymena
19 Aug 2023
 Verified review
The most expensive reclining chairs started to rust after less than 3 weeks. Totally shocked. Lafuma were quick to respond .
Report review
1 Jul 2023
 Verified review

Extremely delayed order

I ordered a chair from Lafuma three weeks ago and it has not even been sent, according to the tracking.
Report review
30 Jun 2023
 Verified review

Lafuma stool

Not as comfortable as the last stool I Purchased. Over priced and the postage was extortionate
Report review
5 Oct 2023
 Verified review
One week late and our chair seems to have got lost in transit!
Report review
3 Jun 2023
 Verified review
Shocking customer service, Month delivery
Report review
29 Sept 2023
 Verified review
Delivery took ages !
Report review
11 Oct 2023
 Verified review
Report review
4 Sept 2023
 Verified review
Report review
23 Jul 2023
 Verified review
Report review
3 Jul 2023
 Verified review
Report review
1 Jul 2023
 Verified review
Report review