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Top positive review
10 Sept 2023
Verified review
We have had Lafuma reclining chairs for many years but at our great age they have become too heavy for us to carry round the garden so we have passed them on to younger family members. To replace them we have obtained the AluCham folding chairs, being Aluminium very light, and with sturdy arms to push down on when getting up. When reclined, the back is high enough to support the head. The Lafuma shades fit. For a foot rest, we thought the Lafuma foot stool might be too low, so have ordered the camping stool instead - not yet arrived. A higher footstool might be a good idea.
I never received the chair as there was a mix up with my address. I called customer service to rectify this and was assured it had been done, I called DPD to see whether they could do anything their end and they couldn’t. Seems that Lafuma’s system doesn’t allow correction if a mistake at their end has been made. The customer service lady was lovely and helpful so it’s really a fault of the system. I had to order the chair again. I need to check if I was refunded, I only received an email to let me know the chair was on its way back to France, no apology and no notification of refund!
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