Arrowfile.comReviews

Made an order on the 1st October 2020 (items showing on website as available in 2-3 days). Only 2 of the 7 coin trays arrived and 5 were missing. On 16th October I sent a message to their website asking when the remaining trays would be sent out. No response so called on 23rd October and was told 2 trays would be sent however the rest were out of stock! Still not received on 28th October so emailed asking where they were. Response on 29th was that they could dispatch 2 trays (which should have been done 5 days prior to this!) Needless to say the remaining 3 coin trays still haven't arrived despite chasing weekly and website still showing availability as 2-3 days. Placed a 2nd order with them on 25th November, didn't receive an order confirmation so had to email myself asking if order received as no money taken from my bank. 5 days later get a response saying it had been received. Moving on to 30th November I get 2 dispatch emails (for my most recent order and those 3 outstanding trays) and an email from DPD saying they will be delivered on 1st December. Guess what? Nothing has arrived. The tracking number says they haven't even received the parcel?! Another email sent this morning asking where my orders are. Never known a company like it, once these orders are received I'll be looking elsewhere as this is ridiculous.