Certificate for Arrowfile.com

No. X59F5832E1DD500CF503CC46956F40372
 

Approved on
12/06/2014
Valid until
11/06/2019
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for Arrowfile.com



Excellent

4.77/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 1,070 Trusted Shops reviews collected in the last 12 months.
In total, Arrowfile.com has already collected 3,653 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
20/02/2019
Date of order
12/02/2019
20/02/2019
Very prompt service and delivery. Good value for money. Thank you
5.00
Excellent

Date of publication
20/02/2019
Date of order
12/02/2019
20/02/2019
Quality goods and fast delivery. Very satisfied with the inserts.
5.00
Excellent

Date of publication
20/02/2019
Date of order
08/02/2019
20/02/2019
The goods are quality,but nearly twice as deep as I need, so overlarge for my purposes.Thirty insert depth would have been ideal, but you don't seem to do that. I was intending to get at least three more binders,but will think about it a bit more because of the size. Delivery was unexpectedly speedy given I live in the North of Scotland, so it arrived two days earlier than I expected.
5.00
Excellent

Date of publication
19/02/2019
Date of order
12/02/2019
19/02/2019
Ordered 2 photo albums ,was told after I had paid that they where out if stock and would not be back in stock for a couple of months ,then a couple of days later told me they where sending a pair of different albums and if I didn't like them I could send them back that was putting the hassle on me they should have asked if I wanted them to do that, the album's sent had 10 pages Less in each book
2.33
Poor

Arrowfile.com replies: 20/02/2019
I'm sorry communication seems to have failed so badly in this case, we did email you but received no response. Normally we would wait for confirmation but the operator informed you by email (still no response) and then sent an alternative product. Perhaps our emails were going to your junk folder? We sincerely apologise for the mix-up and await your instructions.

Date of publication
19/02/2019
Date of order
11/02/2019
19/02/2019
Awesome all around
5.00
Excellent

Date of publication
19/02/2019
Date of order
11/02/2019
19/02/2019
Good value for good product
5.00
Excellent

Date of publication
18/02/2019
Date of order
09/02/2019
18/02/2019
very good to order from
5.00
Excellent

Date of publication
18/02/2019
Date of order
10/02/2019
18/02/2019
Used the website to purchase items hence unable to comment on customer service.
4.50
Excellent

Date of publication
17/02/2019
Date of order
06/02/2019
17/02/2019
Everytrhing went well with my order and delivery
5.00
Excellent

Date of publication
17/02/2019
Date of order
09/02/2019
17/02/2019
Quality products delivered promptly as always
5.00
Excellent

Date of publication
17/02/2019
Date of order
10/02/2019
17/02/2019
My purchase arrived promptly and I’m happy with the items.
5.00
Excellent

Date of publication
17/02/2019
Date of order
07/02/2019
17/02/2019
The goods were fine. The only problem was that the preferred colour was not available which was explained to me before dispatch.
4.67
Excellent

Date of publication
16/02/2019
Date of order
05/02/2019
16/02/2019
Good prompt service as usual
5.00
Excellent

Date of publication
16/02/2019
Date of order
07/02/2019
16/02/2019
Goods delivered damaged in transit. Arrowfile could not have been more helpful. Replacement item delivered almost by return of post.
5.00
Excellent

Date of publication
14/02/2019
Date of order
07/02/2019
14/02/2019
Super Fast Delivery, Good Quality, Highly Recommend
5.00
Excellent

Date of publication
14/02/2019
Date of order
06/02/2019
14/02/2019
Ordered P.M. delivered A.M. the following day.
5.00
Excellent

Date of publication
14/02/2019
Date of order
07/02/2019
14/02/2019
Very good
5.00
Excellent

Date of publication
14/02/2019
Date of order
01/02/2019
14/02/2019
small hiccup sorted by them will send another order today . excellent service
5.00
Excellent

Date of publication
13/02/2019
Date of order
06/02/2019
13/02/2019
As always - order arrived in good condition and well on time
5.00
Excellent

Date of publication
13/02/2019
Date of order
30/01/2019
13/02/2019
I received no order confirmation and the goods took a few weeks to arrive.
2.00
Poor

Arrowfile.com replies: 14/02/2019
I'm so sorry, we do normally inform customers when there is an expected delay due to stock problems, and this could be why your order confirmation didn't arrive. Unfortunately your order and therefore the communication seems to have been missed. We sincerely apologise and hope that you can enjoy your goods now they have finally arrived.

Date of publication
13/02/2019
Date of order
06/02/2019
13/02/2019
Amazed to get my goods the day after I had placed the order
5.00
Excellent

Date of publication
13/02/2019
Date of order
06/02/2019
13/02/2019
Excellent service and quality as always
5.00
Excellent

Date of publication
13/02/2019
Date of order
06/02/2019
13/02/2019
Good communication and very speedy dispatch and delivery.
5.00
Excellent

Date of publication
13/02/2019
Date of order
06/02/2019
13/02/2019
Incredible delivery speed, excellent, quality items as usual. Well packed. Buy with confidence.
5.00
Excellent

Date of publication
13/02/2019
Date of order
02/01/2019
13/02/2019
When my purchase for some third-party reason got lost in transport, arrowfile was amazing: both quick in replying and truly service- and solution oriented. I am really enjoying their product, will strongly recommend them to others, and will not hesitate to make future orders myself Than you :)
5.00
Excellent

Date of publication
13/02/2019
Date of order
05/02/2019
13/02/2019
Product excellent. Ordering and delivery procedures likewise. Thanks.
5.00
Excellent

Date of publication
12/02/2019
Date of order
04/02/2019
12/02/2019
Good quality which is reflected in the price
4.00
Good

Date of publication
12/02/2019
Date of order
04/02/2019
12/02/2019
excellent service and good value.
5.00
Excellent

Date of publication
11/02/2019
Date of order
03/02/2019
11/02/2019
Postage is very expensive. I would buy more often if it was lower.
5.00
Excellent

Date of publication
10/02/2019
Date of order
02/02/2019
10/02/2019
Very quick and easy, thank you.
5.00
Excellent

Date of publication
10/02/2019
Date of order
03/02/2019
10/02/2019
Great album at a fantastic price,very fast despatch,very pleased with my purchase,many thank's.
5.00
Excellent

Date of publication
09/02/2019
Date of order
02/02/2019
09/02/2019
Arrived quickly. As described, great service.
5.00
Excellent

Date of publication
09/02/2019
Date of order
02/02/2019
09/02/2019
Lovely goods prompt service nonhassle
4.67
Excellent

Date of publication
08/02/2019
Date of order
31/01/2019
08/02/2019
As usual Arrowfile provides excellent service and quality products
5.00
Excellent

Date of publication
07/02/2019
Date of order
31/01/2019
07/02/2019
No quibbles at all. I have bought goods for 10 years, all are good quality and as described.
5.00
Excellent

Date of publication
07/02/2019
Date of order
22/01/2019
07/02/2019
always good service and quality items
5.00
Excellent

Date of publication
07/02/2019
Date of order
31/01/2019
07/02/2019
very fast delivery
5.00
Excellent

Date of publication
07/02/2019
Date of order
30/01/2019
07/02/2019
thank you
5.00
Excellent

Date of publication
07/02/2019
Date of order
31/01/2019
07/02/2019
My order was despatched almost immediately and delivered inside of two days despite a slight delay due to heavy snow.
I am very pleased with the photographic system, efficiently creating albums from a variety of photo shapes/sizes. It's saving space, displays photos well and saves from damage.
My only regret is I did not invest in this great system years ago.
5.00
Excellent

Date of publication
06/02/2019
Date of order
30/01/2019
06/02/2019
Item missing - so they charged me P & P on the entire order - not fair
4.00
Good

Arrowfile.com customer reviews

Arrowfile.com

The Collectable Storage Specialists

Arrowfile.com was certified by Trusted Shops on 12/06/2014.

The most Valuable Memories and Collections of All are Your Own. Arrowfile provides the means for protecting, organising and displaying all your precious and treasured collections whatever they may be. We produce a unique range of traditional binder albums with over 300 Acid-Free Pocket Refill Sleeves to create your very own Ultimate Archival Album Organiser - Where you Choose the pages. This enables you to expand, organise and display your collection to your ever changing requirements, by simply adding or re-organising varying sized refill pocket sleeves to suit. Whatever you collect - be it Photographs, Autographs, Postcards, Stamps, Coins, Banknotes, Models, Minerals, Watches, Jewellelry, Ceramics, Letters, Family History artefacts, Artwork, CDs, DVDs, Vinyl Records or any other collectables - Arrowfile has something to help you.

Contact
PO Box 637, Wetherby Road
YO26 ODQ York
United Kingdom
customerservices@arrowfile.com
Arrowfile.com
Owner
Flash Foto LTD t/as Arrowfile
Churchill Bus. Centre, 132 Churchill House, Stirling Eay
WD6 2HP Borehamwood, Herts
United Kingdom
Trade register
Companies House 01561035
Authorized representative
Howard Berndes
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with Arrowfile.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
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