Arrowfile.comReviews

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Arrowfile.com- Logo - reviews

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Arrowfile.com - The Collectable Storage Specialists

The most Valuable Memories and Collections of All are Your Own. Arrowfile provides the means for protecting, organising and displaying all your precious and treasured collections whatever they may be. We produce a unique range of traditional binder albums with over 300 Acid-Free Pocket Refill Sleeves to create your very own Ultimate Archival Album Organiser - Where you Choose the pages. This enables you to expand, organise and display your collection to your ever changing requirements, by simply adding or re-organising varying sized refill pocket sleeves to suit. Whatever you collect - be it Photographs, Autographs, Postcards, Stamps, Coins, Banknotes, Models, Minerals, Watches, Jewellelry, Ceramics, Letters, Family History artefacts, Artwork, CDs, DVDs, Vinyl Records or any other collectables - Arrowfile has something to help you.
Contact
Flash Foto LTD t/as Arrowfile
PO Box 637, Wetherby Road
YO26 ODQ York
United Kingdom
Trade register
Companies House 01561035
Authorised representative
Howard Berndes

Reviews for Arrowfile.com

4.61/5.00
Excellent
How is the rating calculated?

876 reviews in the last 12 months

81 %
10 %
3 %
1 %
5 %
5,169 total reviews

the most relevant positive review


Show all positive reviews
8 months ago
The products purchased are just what I wanted; and I would award 5 stars for this. BUT, Hermes, your chosen courier is another matter. Due to an unforeseen situation, I had to change the delivery instructions, asking for the parcel to be placed in a shed - my selected safe place. I received an email from Hermes to confirm that the parcel had been delivered; but here comes the issue regarding the delivery. This parcel had been pushed through our letter box. The parcel measurers 450x330x75mm or 18"x13"x3". It was NOT pushed through the letter box, but left on the front door step for any thief to walk away with. How would I stand if it had been stolen? Not worth thing about, but I think you should consider who you select as your delivery firm - minus 1 star
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the most relevant critical review


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10 months ago
Delivery person thought it was acceptable to drop it over the back gate to let it sit in the rain for the rest of the afternoon and early evening, in fact I only determined that it wasn't some detritus that had blown into my yard following the hooley of bad weather, when I saw on of my cats looking at it sideways, not able to make out what it was. The tray itself is something of a yoke about as robust as the least robust thing I can imagine. Not happy.
Arrowfile.com- Logo - reviews
Arrowfile.com- Logo - reviews
Answer by Arrowfile.com
10 months ago
We sincerely apologise for the lack of care taken with your parcel by the courier and will be passing on your comments to them. As for the tray it is designed to fit into a particular case rather than be a stand alone product therefore it does not normally need to be so robust. If you would like to look at the case the product code is C5790 @ £34.95 and holds 3 of the trays such as you purchased.
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Read the most relevant positive or most relevant critical review

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Critical
Show all positive reviews
8 months ago
The products purchased are just what I wanted; and I would award 5 stars for this. BUT, Hermes, your chosen courier is another matter. Due to an unforeseen situation, I had to change the delivery instructions, asking for the parcel to be placed in a shed - my selected safe place. I received an email from Hermes to confirm that the parcel had been delivered; but here comes the issue regarding the delivery. This parcel had been pushed through our letter box. The parcel measurers 450x330x75mm or 18"x13"x3". It was NOT pushed through the letter box, but left on the front door step for any thief to walk away with. How would I stand if it had been stolen? Not worth thing about, but I think you should consider who you select as your delivery firm - minus 1 star
Read more
Show all critical reviews
10 months ago
Delivery person thought it was acceptable to drop it over the back gate to let it sit in the rain for the rest of the afternoon and early evening, in fact I only determined that it wasn't some detritus that had blown into my yard following the hooley of bad weather, when I saw on of my cats looking at it sideways, not able to make out what it was. The tray itself is something of a yoke about as robust as the least robust thing I can imagine. Not happy.
Arrowfile.com- Logo - reviews
Arrowfile.com- Logo - reviews
Answer by Arrowfile.com
10 months ago
We sincerely apologise for the lack of care taken with your parcel by the courier and will be passing on your comments to them. As for the tray it is designed to fit into a particular case rather than be a stand alone product therefore it does not normally need to be so robust. If you would like to look at the case the product code is C5790 @ £34.95 and holds 3 of the trays such as you purchased.
Read more

What other customers say about their experience with Arrowfile.com

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11 days ago
Ordered A4 frames (certificate) and others, plastic not glass. Very good value. Also ordered large acetate hanging frame to slip in photos. Unfortunately it was cracked on the fold, but I received no reply to my compaint. I have just opened a frame with a mount for 10x8" photo to find the frame corner broken where the staples had been inserted. Too late to complain. My recent order of 10 frames was very good value, but the packaging could have been better as the parcel was torn at the corner and one of the frames scratched.
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25 days ago
I am totally satisfied with my purchase and with your service. My only criticism is that it was not clear to me that there were ten sleeves in each packet so I over ordered. Never mind I now find I have more slides than I thought I had and if I do have leftovers my son in law who advised me to use you will take some from me
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17 days ago
Very efficient order processing and despatch. Fairly pleased with the product, which was bought for storing family archive material, but foolscap pockets are a 'tight fit' - an extra centimetre of internal clearance all round would be useful.
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8 days ago
My late arriving order arrived at the same time as the replacement order. Arrow Files did not make me return it but as a gesture of goodwill I was able to keep both orders. Well done and thank you Arrow Files.
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25 days ago
I've used arrowfile many times in the past and found their albums strong and sturdy whilst the archive page photo inserts have proved durable and protective of my photos over many years. Good value products.
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22 days ago
You can always rely on all items being of good quality and looks after your special or important photos or documents etc. I quite regularly but from them as want quality at a reasonable price.
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13 days ago
Everything is so easy from ordering to delivery and the quality of the goods is excellent. Have been delighted to recommend to family and friends. Keep up the good work.
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1 month ago
Needed a good quality folder for my family tree. Could not get exactly what I wanted in the shops. There it was online with free postage. Easy order and fast delivery.
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10 days ago
Arrowfile has an extensive range of archival storage products at competitive prices. I have been a customer for almost a decade. Highly recommended.
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1 month ago
Always have what I want and the order is always expedited. I have used this company for many years and will continue to do so. Thank you Arrowfile.
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7 days ago
Excellent products of high quality. As always fast and efficient delivery and great customer service and communication. Thoroughly recommended.
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24 days ago
Consistently high quality products available for many years and an ideal way to store your precious items for a lifetime. Speedy shipping.
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11 days ago
Originally I had difficulty with the ordering web page but that has now been mde easier to navigate. The products are excellent
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14 days ago
Easy transaction, very good product. However for the high postage charge I would expect delivery by first class post.
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5 days ago
Excellent quality and service. Very good quality items at a fair price and very quick dispatch and delivery.
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18 days ago
The albums and photo holders arrived when Arrow said, no need to stay in for days. Great service.
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12 days ago
Good quality album and inserts and very prompt dispatch and delivery of the ordered items.
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18 days ago
excellent service as always cannot find any faults with goods or service .
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25 days ago
Ass always very good product ,delivered in good condition on time.
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5 days ago
Coin boxes just what I wanted delivery very quick will use again
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