Arrowfile.comReviews

Initially I was very pleased with the response to my query as I received a very detailed reply. I rarely buy on line especially where precise measurements are concerned and prefer to buy from a physical shop. Unfortunately the company only does on line. I have spoken to a very polite young man in customer services who each time has advised me to email. That is the difficulty as I sent another email to clarify a couple of details. No reply, I waited and then ordered what was advised in the first email, £65.10. I particularly wanted to purchase the genealogy organiser case which was suggested to me in the first email. The order was confirmed, then processed, at that time I notice the case was missing from the further process, then I noticed I was not charged for the case I thought perhaps it would arrive separately but when my parcel arrived the invoice made no mention of the case which was my main requirement. There was no stock order explanation to inform me why the case had disappeared from my original order. I telephoned customer services and was informed by the same very polite young man it was out of stock. I don't know why that was not stated on my invoice. I sent a further email asking if one could be sent when new stock arrived or could a suggestion be made re a suitable alternative for me. I still have received no reply. My initial order was placed on the 18th of May. I don't know if Arrowfile are actually receiving my emails but I did receive an automatic acknowledgement stating that I would receive a reply at the most in 48 hours. The Customer Service People I have spoken to on the phone have been extremely courteous but unfortunately they are only able to ask me to send in an email in order to resolve any query which I have done to no avail apart from as I have said the very detailed helpful initial reply . In all my communication I have been polite and courteous.