Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
11 Dec 2023
Verified review
The customer service was brilliant, my board came so quickly! (Especially compared to gear I’ve ordered from other sites). And after a follow up query with customer services about an issue, Sarah was quick to reply and went above and beyond in understanding and rectifying it. Couldn’t recommend enough and now just excited to use my board!
Have the goods that you are selling online actually in stock. Don't take the payment, then email a day or two later to offer vouchers or refunds because you don't have the item you were selling. All too often, online sellers advertise goods at prices that beat their competitors but don't actually have those goods. Its a rotten practice and wastes customers time effort and money.
I bought a pair of skis advertised at a good price, paid for them, then received an email saying they weren't available, a mistake, fair enough and refunded a few days later.
Report review
21 Feb 2024
Verified review
First class boot fit
The professionalism, knowledge and service we received in buying new boots was first class. Dom spent time finding the right solutions for us, and having now spent a week skiing in the boots, the quality of fit speaks for itself - best week in a ski boot we’ve ever had! Performance and comfort were excellent.
Thanks.
Report review
18 Feb 2024
Verified review
Happy customer!
I was slightly concerned that new ski jacket I needed quickly would arrive as soon as advertised, but it did! Delighted with purchase, great price, online ordering was easy and good communication from delivery company. Now I've found you I'll be using you again, thanks.
Report review
8 Mar 2024
Verified review
Excellent service. I called the store to check which bindings they would recommend for the skis I wanted to order and then I completed the order on line. The bindings were fitted to the skis and delivered within 5 days. Super easy and hassle free.
Report review
29 Feb 2024
Verified review
Actually Answered the Telephone- 5*
No they did everything just right, even to the most important thing of actually answering the phone & having a chat. I do like online services but unlike all the big companies who favour AI SnowTrax picked up the phone a spoke to me - 5*
Report review
16 Mar 2024
Verified review
Excellent customer service. Nick was so helpful and knowledgeable. I felt really comfortable buying on line and had better advice than from many stores face to face. I am delighted. Thank you
Report review
7 Mar 2024
Verified review
Helpful sales team
In the end I didn’t keep anything I ordered but couldn’t fault the service and help along the way. They very helpfully sent additional photos in advance of me ordering
Report review
14 Mar 2024
Verified review
Item out of stock resolved quickly
Had issue with an item out of stock, resolved quickly over email and phone calls with a replacement item. Great service, used twice and would use again.
Report review
21 Feb 2024
Verified review
Very efficient to deal with.
Very efficient to deal with and a nice personal touch when they rang me to ask about binding set-up on some new skis I had ordered.
Report review
21 Feb 2024
Verified review
Handled my purchase and returns extremely well. I will definitely use snowtrax again for their great prices and service
Report review
27 Feb 2024
Verified review
Good quick service and googles exactly as per the description thank you - good quality product
Report review
20 Feb 2024
Verified review
Great price and very quick delivery. I Would definitely recommend ordering from Snowtrax.
Report review
29 Feb 2024
Verified review
Paul the shop manager is amazingly helpful. Excellent service as usual from Snowtrax
Report review
28 Feb 2024
Verified review
Fast Delivery
Good sale price for the item, fast delivery and effective communication/updates.
Report review
19 Feb 2024
Verified review
Excellent service despatched within 12 hours received within 48 hours !!
Report review
27 Feb 2024
Verified review
Love my Henri Duvillard Salopettes
Was very happy with my purchase, communication and speed of delivery
Report review
18 Mar 2024
Verified review
Fantastic service, great communication, and fast postage thank you
Report review
23 Feb 2024
Verified review
Got what I needed for a good price with tracked delivery.
Report review
3 Mar 2024
Verified review
Great service and fast postage. Prices also competitive
Report review
23 Feb 2024
Verified review
Lovely friendly people. Great advice and fast delivery.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.