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Top positive review
24 Dec 2023
Verified review
Excellent if you're on a budget (You get what you pay for), kitchen products superficially look nice but the "devil is in the detail", we have purchased several Klarstein products and up close they are low-quality and poorly manufactured. With our Kitchen products (extractor and induction hobs) panels don't meet, the paint on the glass is rough and not even, the motors are slow and loud, panels and hinges very thin. One of our purchases is an induction hob (with an adapted UK plug) this is 3.5KW which is dangerously overpowered for the UK.
We also have three standard tall fans, these are on another level, they are brilliant (good quality, powerful and quiet) feels like two different companies when compared to the Kitchen appliances. That said for the price we are very pleased.
Good extractor but much noisier than expected, light are poor and instructions not as clear as they could be.
No information on replacement bulbs and if you can find them the bulbs themselves are very expensive around £12 each. Also no option for warm or daylight.
Actual method of replacing could be simpler, currently requires removing two screws and the panel containing the lights, unclipping the bulb unit and disconnecting from
Would not buy again if I could find more 60cm hoods.
This is not a particularly good ice making machine. Ice cubes are too small and seem to melt very quickly
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Answer by klarstein.co.uk
11 Mar 2024
Dear customer,
Thanks for your feedback and apologies for the ice machine malfunction.
I assume you have already been in contact with our customer service in order to arrange a return. Otherwise, please do.
Kind regards,
Chris
I placed an order with you and paid for the product I ordered. Ten days later you cancelled my order without any explanation. Bad service. I won't recommend you to anyone.
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Answer by klarstein.co.uk
9 Jan 2024
Dear JPM Robertson,
Apologies and thanks for your message.
The order could have been cancelled by different reasons; no stock, wrong payment, system malfunction, etc. You should have definitely been informed of the cause behind, sorry.
If you let me know the article you intended to purchase, I might be able to find out why the cancellation.
Kind regards,
Chris
21 Oct 2023
Verified review
Noisy and disappointing lighting
Good extractor but much noisier than expected, light are poor and instructions not as clear as they could be.
No information on replacement bulbs and if you can find them the bulbs themselves are very expensive around £12 each. Also no option for warm or daylight.
Actual method of replacing could be simpler, currently requires removing two screws and the panel containing the lights, unclipping the bulb unit and disconnecting from
Would not buy again if I could find more 60cm hoods.
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Answer by klarstein.co.uk
23 Oct 2023
Dear customer,
We apologize for the inconveniences, with our products. Remember that you have customer service at your disposal that can help you with this.
Thanks in advance, and we wish you a nice day,
Klarstein Team
Cannot add the Taal to my network, the Klarstein Wonderwall infrared panel was not an issue adding to the Klarstein app.
Was able to add the Taal to my Smart Life app without an issue, it detected it automatically.
Good product otherwise, the heating aspect is good.
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Answer by klarstein.co.uk
28 Nov 2023
Dear Peter,
Thanks so much for your review.
Remember, if you have any kind of issue, we will be really happy to help you. Soon, we will contact you via e-mail.
Greetings from Berlin,
Alex
11 Sept 2023
Verified review
the control panel is not very touch sensitive and arranging the settings is rather complicated whereas it should be straight forward it took us an hour to get the thing programmed and are still not sure its right.
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Answer by klarstein.co.uk
9 Oct 2023
Dear customer,
We are sorry you have found operating your product not as easy as expected.
Please note we will be happy to assist with technical queries or to organise a free return of your order if that is your preference. You will find our contact details in our website.
Kind regards,
Chris
4 Oct 2023
Verified review
Our item was sent to the wrong address twice, when it arrived it was almost 100% damaged. We want a full refund and the item removed or we will dispose of it ourselves as they will never be able to sell it because of the damage. Their Customer Service is a disgrce, the first time they deliverd to the wrong address, they asked us to pick it up and return it to them. They should not be allowed to trade.
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Answer by klarstein.co.uk
9 Oct 2023
Dear customer,
We are sorry for the poor experience with your order delivery and the damage on your product.
We hope your case has been already resolved and you have been given an explanation in regard of the wrong address. Otherwise, please contact us privately in order to support you further.
Again, sorry for the inconvenience.
Kind regards,
Chris
1 Aug 2023
Verified review
My parcel went missing / was returned to them which never happened , so they expected me to wait weeks on end for my £80 refund , so i had to do a Paypal dispute to get my own money back as they were still waiting for it a month later even though it was CLEARLY lost in transit!! :-(
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4 Aug 2023
Verified review
Didn’t deliver to correct address, ignored the delivery address & wouldn’t amend.
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27 May 2023
Verified review
I have been waiting 2 weeks for a returns label very quick at selling but not good after sales.
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25 Nov 2023
Verified review
The item sent differed from image on website
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Answer by klarstein.co.uk
27 Nov 2023
Dear Andrew,
Thanks for your review and apologies if there are differences between the received article and the description.
We would appreciate if you let us know which differences are those exactly, so we can amend the error if it does exist.
I can also see in the system that you have agreed to a solution already.
Kind regards,
Chris
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