Lifelab TestingReviews:
49 reviews in the last 12 months545 total reviews
Good
TrustmarkValid
Top positive review
17 Nov 2023
Verified review
Relatively quick delivery. Had to read instructions a few times, wasn’t abundantly clear but overall good experience and would probably recommend.- Test was for Ovarian Cancer, thankfully negative!
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Top negative review
11 Oct 2023
Verified review
Good Afternoon.
I am hoping you might be able to help me.
I have to be honest I was so surprised and quite shocked to get the results I received from you.
All my life I have suffered with intolerances and allergies. But to my surprise everything that I know I have a problem with did not show up in any way, shape, or form. I am honestly wondering if my blood was delayed in the post or something like that?
I hope I will receive a reply from you.
Thank you for reading.
Kind regards. S E Robbins
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Reviews for Lifelab Testing
7 Aug 2023
Verified review
Very quick and easy.
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Answer by Lifelab Testing
9 Aug 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@lifelabtesting.com
Thanks again for the great review!
Donna,
Customer Service Manager
14 Jul 2023
Verified review
More detailed instructions on how to use the kit needed - specifically the lancet.
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Answer by Lifelab Testing
24 Jul 2023
Thank you for your review.
I am very sorry to hear you did not find our instructions detailed enough.
As part of your test kit we include a 20-step instruction leaflet with an illustrated image for each step, including how to use the finger prick lancets.
In addition to this, we include helpful hints cards to help you get the most from your testing and take a valid sample.
We'd love to hear your full feedback at info@lifelabtesting.com
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
6 Jul 2023
Verified review
Excellent service and fabulous customer service
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Answer by Lifelab Testing
17 Sept 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@lifelabtesting.com
Thanks again for the great review!
Donna,
Customer Service Manager
17 Jun 2023
Verified review
Reasonable price.
Very quick results, helped guide needed changes in my diet
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Answer by Lifelab Testing
30 Jun 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@lifelabtesting.com
Thanks again for the great review!
Donna,
Customer Service Manager
17 Jun 2023
Verified review
Great to know what I’m allergic to
Great to know what I’m allergic and intolerant to
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Answer by Lifelab Testing
30 Jun 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@lifelabtesting.com
Thanks again for the great review!
Donna,
Customer Service Manager
22 May 2023
Verified review
EVERYTHING
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Answer by Lifelab Testing
24 May 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team are also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@lifelabtesting.com
Thanks again for the great review!
Donna,
Customer Service Manager
19 May 2023
Verified review
Report review
Answer by Lifelab Testing
19 May 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team are also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@lifelabtesting.com
Thanks again for the great review!
Donna,
Customer Service Manager
6 May 2023
Verified review
Report review
Answer by Lifelab Testing
11 May 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
We can see there was a small delay in delivering your test kit due to a Royal Mail delay. While these types of delays are outside of our control, we do understand these can be frustrating.
We would love to hear from you about how we can improve our services. As we are always trying to improve our service, and your feedback helps!
If you have any queries or concerns related to your order, please reach out to our customer service team at info@lifelabtesting.com who will be more than happy to assist.
Donna,
Customer Service Manager