Reviews for lifelabtesting.com



Excellent

4.65/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 88 Trusted Shops reviews collected since 28/05/2018.
In total, lifelabtesting.com has already collected 88 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
19/09/2018
Date of order
05/09/2018
19/09/2018
Amazing customer service, everything was so efficient and fast. Results came very quick also. Loved using life lab testing and Iv already recommended to friends and family. Thank you
5.00
Excellent

lifelabtesting.com replies: 21/09/2018
Thank you for the great review Its great to see about the egret experience you had in using our service again, thank you very much for the recommendation Here at Lifelab we wish you all the best in the future.

Date of publication
17/09/2018
Date of order
01/09/2018
17/09/2018
An amazing product and service from start to finish, I can now make educated decisions on my nutrition choices rather than just guess work.
5.00
Excellent

lifelabtesting.com replies: 21/09/2018
Thank you for the great review and your kind words We are delighted that we could help you and discover the root of your problems

Date of publication
17/09/2018
Date of order
03/09/2018
17/09/2018
Received goods fine but no LLT number and no response in a week to provide it
1.00
Very Poor

lifelabtesting.com replies: 21/09/2018
Thank you for your review. Apologies for any inconvenience, we believe this situation has now been dealt with by our team. Please let us know if there is anything else we can assist you with.

Date of publication
16/09/2018
Date of order
31/07/2018
16/09/2018
Excellent service from start to finish The test itself was very simple and easy to do. My results have helped me to tweak my nutrition and aid my performance and recovery. The in house team at Life Lab have gone above and beyond. They are true professionals and really care about what they are doing. 100 would recommend to anyone wanting to get the most out their nutrition.
5.00
Excellent

lifelabtesting.com replies: 17/09/2018
Wow That is so brilliant to hear. We are over the moon we could help you with your symptoms. Thank you for all your praise of our team here at Lifelab. We are all about helping people to solve their issue. Many thanks once again.

Date of publication
16/09/2018
Date of order
01/09/2018
16/09/2018
Such a quick and easy way to send your blood samples and get any intolerances checked. Super friendly and helpful team pleasure to do business with. Thanks Guys.
5.00
Excellent

lifelabtesting.com replies: 17/09/2018
Thank for your fab review. It's amazing that you enjoyed your experience with Lifelab.

Date of publication
15/09/2018
Date of order
01/09/2018
15/09/2018
Brilliant service. I got my results back a lot quicker than i thought. It was very easy to understand.
5.00
Excellent

lifelabtesting.com replies: 17/09/2018
Thank you very much for the great review. Pleasure to help

Date of publication
12/09/2018
Date of order
29/08/2018
12/09/2018
Really quick & great customer service
5.00
Excellent

lifelabtesting.com replies: 17/09/2018
Thank you for the great review

Date of publication
11/09/2018
Date of order
27/08/2018
11/09/2018
Excellent efficient service which provided results that are easy to interpret and understand.
5.00
Excellent

lifelabtesting.com replies: 17/09/2018
That is brilliant to hear We are thrilled we could provide you results and help you in the best way we know how Many thanks to the great review

Date of publication
11/09/2018
Date of order
28/08/2018
11/09/2018
Excellent help and advice from Paige. My results have been really good to help me know what I should stop eating/eat less of to help stop my bloating/breakouts.
5.00
Excellent

lifelabtesting.com replies: 17/09/2018
That's great to hear, were delighted we could help you find the cause of your problem. Thank you for the great review

Date of publication
08/09/2018
Date of order
25/08/2018
08/09/2018
Very efficient service and the results report was detailed and thorough. I am pleased that I now have some answers to why I have been experiencing symptoms and my suspicions as to trigger foods have now been confirmed. Thank you. Have already recommended you to others
5.00
Excellent

lifelabtesting.com replies: 10/09/2018
Thank you very much for your great review. We are delighted that we could give you the service you required and help you confirm your suspicions. Many thanks for the recommendation

Date of publication
08/09/2018
Date of order
25/08/2018
08/09/2018
I identified my allergies which is great
5.00
Excellent

lifelabtesting.com replies: 10/09/2018
Thank you for the kind review. We're glad we could help.

Date of publication
07/09/2018
Date of order
24/08/2018
07/09/2018
I couldn’t believe how quick you did it .
You kept me informed from day one , till
I had the results.
Disappointed with the results , I’ve had lots
Of tests scans , couldn’t find out why I’ve had diarrhoea since February so I was hopeing it was food related. Thank you
5.00
Excellent

lifelabtesting.com replies: 10/09/2018
Thank you for your kind review, we are glad we could assist you from start to finish. We wish you the best in the future for your search for an answer to your problem. All the best and thank you once again.

Date of publication
07/09/2018
Date of order
24/08/2018
07/09/2018
When I was ordering it, I was having difficulties , so I rang up and the lady on customer service was really lovely and helpful. After I had done the blood test I just wanted to ask a question, but it was quite difficult to get hold of someone to talk to. I didn't want to chat on line as I needed a quick response.
Everything else was very good.
4.67
Excellent

lifelabtesting.com replies: 10/09/2018
Thank you for leaving a good review. We are sorry for the difficulties you encountered when using our service. Our live chat is currently our fastest way to get in contact with a member of our customer service team. Soon we will be expanding our phone lines to boost all contact methods. Many thanks for the positive review.

Date of publication
06/09/2018
Date of order
23/08/2018
06/09/2018
Very good service regarding arrival of blood sample kit and subsequent results, although after sending an email to query results,there was no reply and I had to make a phone call to get response. But other than that very happy.
4.67
Excellent

lifelabtesting.com replies: 07/09/2018
Thank you very much for your kind feedback. Our apologies for not answering your email and having to make a phone call. Emails usually take 24 hours for a reply but we apologies for any inconvenience caused.

Date of publication
06/09/2018
Date of order
23/08/2018
06/09/2018
So pleased l chose this company, been experiencing stomach and bowel problems for nearly 2 years now, the test came back with surprising results, that I would never of guessed I had an allergy to. Thank you so much
5.00
Excellent

lifelabtesting.com replies: 07/09/2018
Thank you for your amazing review. We are all about helping our customer discover allergies you were totally unaware about. We're delighted we could help

Date of publication
04/09/2018
Date of order
20/08/2018
04/09/2018
Better quality lancets. Or maybe more of them. Followed the instructions on YT and the leaflet and it hardly made a scratch.
4.67
Excellent

lifelabtesting.com replies: 07/09/2018
Thank you very much for your positive review and great star rating. We are looking into more on the lancets. We hope this didn't dampen your experience with us. Once again many thanks.

Date of publication
03/09/2018
Date of order
20/08/2018
03/09/2018
Was very pleased with the delivery time to receive test and the speed of the results after I had returned it. Great service. A couple of surprises for me on test results so was well worth buying the test.
5.00
Excellent

lifelabtesting.com replies: 07/09/2018
We're delighted that you are pleased by your test results. We are all about customer service so it's great to hear your positive feedback. It is brill to hear about your surprise results and we are very happy to help.

Date of publication
02/09/2018
Date of order
19/08/2018
02/09/2018
Very impressed with the service provided. It did exactly what was promised. Not quite the result I expected but that is the point of doing the test
5.00
Excellent

lifelabtesting.com replies: 03/09/2018
Thank you for your amazing review. Exactly, we are here to help you discover your allergies ad intolerances and they can be something you least expect.

Date of publication
31/08/2018
Date of order
17/08/2018
31/08/2018
Very thorough and quick. I will be changing one or two eating habits
5.00
Excellent

lifelabtesting.com replies: 03/09/2018
FAB, thank you for your review.

Date of publication
30/08/2018
Date of order
16/08/2018
30/08/2018
I received a testing kit the next day after I placed my order. It was easy to figure out how to take a blood sample and send it for a test. My result came as a surprise to me as I was allergic to something else than food I suspected. I highly recommend their service to gain clarity and peace of mind.
5.00
Excellent

lifelabtesting.com replies: 03/09/2018
Thank you for this amazing review. We're so happy we were to able to help you.

Date of publication
30/08/2018
Date of order
14/08/2018
30/08/2018
Absolutely brilliant.... they answered the simple basic question NHS failed and without subduing my girl to any further unnecessary steroid creams and whatever else. Highly recommended
5.00
Excellent

lifelabtesting.com replies: 03/09/2018
Thank you for this amazing review. We're so happy we could help answer your questions.

Date of publication
29/08/2018
Date of order
08/08/2018
29/08/2018
very disappointed with outcome of this test. According to them i can eat food i am allergic to my whole life...and that is why i know that results are not correct, only if you would manage to guess one right, but not event that.
1.00
Very Poor

Date of publication
24/08/2018
Date of order
09/08/2018
24/08/2018
This was the best service and result I could have asked for. It was easy to purchase & arrived quickly in the post. When I had trouble registering my pack, a customer service representative helped me with my query via the message helpdesk. Once I had sent my sample off, I received my results online 4 days later So speedy & efficient. Knowing what I am intolerant to has changed my life.
5.00
Excellent

lifelabtesting.com replies: 28/08/2018
AMAZING. Thank you for this fab review. We're so happy we were able to help you discover what you are intolerant to in order to lead a happier and healthier life.

Date of publication
22/08/2018
Date of order
08/08/2018
22/08/2018
fast and efficient
5.00
Excellent

lifelabtesting.com replies: 23/08/2018
Thank you for this great review.

Date of publication
09/08/2018
Date of order
13/07/2018
09/08/2018
The only issues were that the blood collection process was certainly not painless, though this may be unavoidable, and the products selection makes it difficult to know where to start because there are no 'second-stage' products if, as in our case, you get a full test but it only shows one, strong intolerance to kidney beans and there is no way to then test for more similar foods.
4.67
Excellent

lifelabtesting.com replies: 13/08/2018
Thank you for your review. Yes, this is the least painful way of collecting the sample. We're sorry to hear this. We do have an expert customer service team on hand 24/5 and a nutritionist available to offer support on which test will be most beneficial to you and for a more in depth insight into your results. Please email our team if a chat with our nutritionist is of interest to you.

Date of publication
08/08/2018
Date of order
25/07/2018
08/08/2018
Excellent service, quick delivery of test kit and subsequent results
5.00
Excellent

lifelabtesting.com replies: 13/08/2018
Thank you for your great review.

Date of publication
06/08/2018
Date of order
23/07/2018
06/08/2018
Really good service, quick, easy & friendly. Me & my husband have both done the complete body test. We’ve done it to hopefully help shed some light into our children’s health issues (allergies). We’ve found the service so helpful & informative.
5.00
Excellent

lifelabtesting.com replies: 13/08/2018
Amazing, thank you for your review. We're so happy we were able to help you.

Date of publication
03/08/2018
Date of order
20/07/2018
03/08/2018
The actual service is amazing and I very quickly found out what foods I was intolerant to (which I had already suspected). The only issue I had was with the method of obtaining blood sample, personally I found it very difficult to get required amount of blood. Spoke to customer service and they were fab and confirmed I luckily had enough for the chosen test and everything else was a doddle.
4.67
Excellent

lifelabtesting.com replies: 06/08/2018
Amazing, thank for this great review. Some people do struggle to collect the blood sample, we do offer all the support we can in order to make the experience as simple and smooth as possible for our fab customers. We're so happy to hear you managed to get enough blood to be tested and that you enjoyed your experience with us.

Date of publication
03/08/2018
Date of order
19/07/2018
03/08/2018
Very quick service and fantastic customer service
5.00
Excellent

lifelabtesting.com replies: 06/08/2018
Thanks for this great review. We're so happy you enjoyed your experience with us.

Date of publication
02/08/2018
Date of order
19/07/2018
02/08/2018
I did basic allergy test with lifelabtesting. This basic panel actually contains wide range of most common allergies that we come across every day. It was easy to register the sample and had my results in less than a week. I found out I had IgE antibodies against food I could not tolerate, but had couple of surprises as well. Going to try elimination diet and see how I feel
5.00
Excellent

lifelabtesting.com replies: 06/08/2018
Thank you for your fab review. It's amazing to know we could help you discover your allergies and intolerances. Please let us know how you get on with your elimination diet.

Date of publication
30/07/2018
Date of order
16/07/2018
30/07/2018
Brill service. I had a problem taking the blood and another kit was put in post immediately. Very impressive service .
5.00
Excellent

lifelabtesting.com replies: 31/07/2018
Amazing, thank you for your fab review.

Date of publication
27/07/2018
Date of order
06/07/2018
27/07/2018
I was super impressed by the efficiency, packaging, instructions and presentation of results. The website is fantastic and I loved the full experience. The only thing I can't comment on is the accuracy - generally I agree with some of the intollerances but not sure about a few of the allergies. Definitely recommend doing it though, v interesting
4.67
Excellent

lifelabtesting.com replies: 30/07/2018
Thank you for your fab review Hayley. If you are wanting further advice and support with your results, we can put you in touch with our nutritionist who will be more than happy to help. If this is of interest to you, please get in touch with customer service using the live chat option on our website and somebody on our expert customer service team will be happy to help.

Date of publication
27/07/2018
Date of order
13/07/2018
27/07/2018
Had multiple issues trying to activate my account. Currently still trying to retrieve test results 9 days after posting
1.00
Very Poor

lifelabtesting.com replies: 30/07/2018
Thank you for your review. We apologise for any inconvenience. I have just checked our online system and your results were sent out to you on the 23/07/18. You will need to log into your Lifelab account and your results will be available for you to see. If not, please contact us via the live chat option on our website and somebody on our expert customer service team will be happy to help.

Date of publication
26/07/2018
Date of order
12/07/2018
26/07/2018
As suspected, I am more than just allergic to corn. It helped with a quick referral to an allergist. Thank you
5.00
Excellent

lifelabtesting.com replies: 30/07/2018
Thank you for this great review.

Date of publication
24/07/2018
Date of order
16/04/2018
24/07/2018
I had a great experience with Life Lab Testing. The kit was the easiest to use and I already feel so much better taking out the foods I wasn't reacting well with. Everything in the kit is helpful and convenient. Thank you
5.00
Excellent

lifelabtesting.com replies: 26/07/2018
Brilliant, thank you for your fab review. It's amazing to know we have helped you feel much better.

Date of publication
21/07/2018
Date of order
08/06/2018
21/07/2018
My results showed that I am mildly intolerant to items that used to eat every day. I decided to remove them from my diet for a while and I do seem to be having less stomach problems.
5.00
Excellent

lifelabtesting.com replies: 23/07/2018
Amazing, thank you for your review. We're so happy we were able to help you feel better.

Date of publication
19/07/2018
Date of order
05/07/2018
19/07/2018
Very good
5.00
Excellent

lifelabtesting.com replies: 20/07/2018
Thank you for your fab review.

Date of publication
17/07/2018
Date of order
02/07/2018
17/07/2018
The results proved what I'd known for a long time but didn't know what the route cause was until now. So many thanks.
5.00
Excellent

lifelabtesting.com replies: 18/07/2018
Thank you for you review. That's our pleasure.

Date of publication
16/07/2018
Date of order
02/07/2018
16/07/2018
Happy with the experience in general
5.00
Excellent

lifelabtesting.com replies: 17/07/2018
Thank you for this great review.

Date of publication
07/07/2018
Date of order
23/06/2018
07/07/2018
Very helpful and quick service
5.00
Excellent

lifelabtesting.com replies: 09/07/2018
Thank you for your great review.

lifelabtesting.com

Contact
PO Box 8164
DE74 2BZ Derby
United Kingdom
info@lifelabtesting.com
lifelabtesting.com
Owner
Lifelab Testing LTD
Unit 1a Bonnington Complex, Trent Lane Industrial Estate, Castle
DE74 2NP Donington, Derbyshire
United Kingdom
Trade register
Companies House 11011268
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with lifelabtesting.com in their own words.

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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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