Certificate for lifelabtesting.com

No. X55790A13E98E96FD0F01BC827BB42171
 

Approved on
08/07/2019
Valid until
06/07/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for lifelabtesting.com



Good

4.17/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 65 Trusted Shops reviews collected in the last 12 months.
In total, lifelabtesting.com has already collected 178 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
15/11/2019
Date of order
31/10/2019
15/11/2019
Test was incomplete and its proving extremely difficult to resolve it. Livechat is excellent but still cannot resolve it.
2.33
Poor

lifelabtesting.com replies: 18/11/2019
Hi There, i can see you have spoken to my colleague and this has all now been sorted for you.

Date of publication
15/11/2019
Date of order
17/10/2019
15/11/2019
Good service, worth the money to change what you eat and feel better. Good follow up service would recommend
5.00
Excellent

lifelabtesting.com replies: 18/11/2019
Thank you for your review. So many people say this about our amazing service and it is a delight to see just how much we have helped you! Thank you again and please continue to share your experience!

Date of publication
30/10/2019
Date of order
13/10/2019
30/10/2019
Delivery of the product and results were given fast

The poor results are given as I am requesting a refund as the important point of having to be eating the foods they are testing for to get accurate results is not present on the site ... even in the FAQs - which therefore lead to false results.
2.33
Poor

lifelabtesting.com replies: 31/10/2019
We’d really like to discuss this further with you and resolve any issues. Please get in touch with us via the Live Chat service on our website and we will do our best to resolve this. Thanks, Kind Regards, Customer Care.

Date of publication
15/10/2019
Date of order
01/10/2019
15/10/2019
Absolutely fantastic service after being so poorly for 30 years and endless hospital and Doctors Lifelab told me what I am allergic to and now I am on my way to getting better and getting my life back and the Dietician follow up service with Maria is excellent so Professional she told me exactly what has been going on in my body and how to correct it this company dont just take your money it cares
5.00
Excellent

lifelabtesting.com replies: 16/10/2019
Hi Amanda, Thank you for your review. So many people say this about our amazing service and it is a delight to see just how much we have helped you! Thank you again and please continue to share your experience!

Date of publication
14/10/2019
Date of order
29/09/2019
14/10/2019
service was good, you have no interaction with anyone during the whole process. but the service was quick and easy.
3.67
Good

lifelabtesting.com replies: 15/10/2019
Hi Jack, We do offer a customer care call before you send in your blood sample, A voicemail was left for this. However we are glad you have found our service quick and easy. We appreciate your feedback. Thank you.

Date of publication
09/10/2019
Date of order
21/09/2019
09/10/2019
No communication with customer regarding delivery of sample. Asked why 2 tests contradicted each other - got no reply
2.00
Poor

lifelabtesting.com replies: 11/10/2019
We endeavour to provide the best service possible to our customers, we’re sorry to hear you feel as if you have not experienced this. We would like to take the necessary steps to rectify this. Please get in touch with us via our Live Chat Service at your convenience and we will do our best to fix any outstanding issues. Thank you, Kind Regards, Customer Care Team

Date of publication
08/10/2019
Date of order
16/09/2019
08/10/2019
Results didn't tally with foods I have already established as problem foods. Not sure whether I would recommend to a friend.
3.00
Fair

lifelabtesting.com replies: 09/10/2019
We would like to take the necessary steps to rectify this. Please get in touch with us via our Live Chat Service at your convenience and we will do our best to help you understanding your results.

Date of publication
06/10/2019
Date of order
22/09/2019
06/10/2019
Bought 3 tests. Submitted all at the same time, have received 1 back and still waiting a week later for the other two
2.33
Poor

lifelabtesting.com replies: 09/10/2019
After speaking with yourself via email.Two of the kits were not activated so the results would not show. After activating these for you the 3 sets of results are now in your account. If you need any further assistance please let me know.

Date of publication
04/10/2019
Date of order
18/09/2019
04/10/2019
Excellent website and easy to do the test. Results came back really quickly
5.00
Excellent

lifelabtesting.com replies: 07/10/2019
Thank you for your review. So many people say this about our amazing service and it is a delight to see just how much we have helped you! Thank you again and please continue to share your experience!

Date of publication
28/09/2019
Date of order
12/09/2019
28/09/2019
Very s
5.00
Excellent

lifelabtesting.com replies: 01/10/2019
Thank you for the 5 review. Would you be able to give a little more information. We would love to know the reasons why. Thank you :)

Date of publication
28/09/2019
Date of order
12/09/2019
28/09/2019
Impeccable service
5.00
Excellent

lifelabtesting.com replies: 30/09/2019
Thank you for the 5* review. Would you be able to give a little more information on why this was given! Thank you :)

Date of publication
18/09/2019
Date of order
04/09/2019
18/09/2019
Fantastic & very useful I cant recommend highly enough if you are having stomach issues & are not sure what you may be sensitive to- i was shocked
5.00
Excellent

lifelabtesting.com replies: 19/09/2019
Hi, thank you for such an amazing review. One of the main reasons we do this is, is so we can help people learn about what is causing their unidentified symptoms. Please do continue to share this amazing review.

Date of publication
17/09/2019
Date of order
03/09/2019
17/09/2019
Really pleased with my test. The results confirmed my allergy suspicions and was very helpful. The kit arrived quickly, response was super fast. Customer service was excellent. Highly recommend.
5.00
Excellent

lifelabtesting.com replies: 18/09/2019
Thank you for your review. We are delighted to read reviews like this and can see you rated everything 5 out of 5! Please do continue to recommend us, as we aim to deliver this experience to everyone!

Date of publication
15/09/2019
Date of order
01/09/2019
15/09/2019
So glad I bought this test, surprised at what I’m intolerant to.
5.00
Excellent

lifelabtesting.com replies: 16/09/2019
What an amazing review to read! Sometimes the causes can be a surprise but it is so important that you follow the nutritional advice. Remember to make the most of our nutritional aftercare!

Date of publication
12/09/2019
Date of order
28/08/2019
12/09/2019
Received quickly
4.33
Good

lifelabtesting.com replies: 13/09/2019
Thank you for your review. We are glad to see that you enjoyed your experience. Please do let us know what your experiences are with your results as well. We would love to hear more!

Date of publication
11/09/2019
Date of order
28/08/2019
11/09/2019
Fantastic service ,I have suffered with IBS For years but was unanable to pinpoint what was causing it but now I have a full body test result I now know what things I have an allergy too and what things I have an intolerance too
5.00
Excellent

lifelabtesting.com replies: 12/09/2019
Wow What an amazing review Let us know how you get on with your results, we love to see things like this. Remember, if you want extra advice or help, our Nutritional therapists are available for a consult afterwards

Date of publication
09/09/2019
Date of order
26/08/2019
09/09/2019
Fast service polite customer service would use again and recommend Thanks
5.00
Excellent

lifelabtesting.com replies: 10/09/2019
Thank you! For the great review. Glad we have been able to help you.

Date of publication
05/09/2019
Date of order
22/08/2019
05/09/2019
The turn around time is really quick, had one or two things on there that I already suspected made me feel unwell but had a real shocker with others that had never crossed my mind, it’s too soon to say wether or not it was a success as I have only just started eliminating things from my diet but if it helps me out in the long run it’ll be worth every penny
5.00
Excellent

lifelabtesting.com replies: 06/09/2019
Thank you for the fantastic review. Please keep us updated on how you get on with your elimination diet.

Date of publication
03/09/2019
Date of order
19/08/2019
03/09/2019
Excellent service very fast and efficient, thank you
5.00
Excellent

lifelabtesting.com replies: 05/09/2019
Thank you for the fantastic review! If you require any further help please do let us know. Many thanks.

Date of publication
28/08/2019
Date of order
13/08/2019
28/08/2019
Overall very good
4.00
Good

lifelabtesting.com replies: 28/08/2019
Perfect thank you! we are happy to have helped, if there is anything else please let us know.

Date of publication
27/08/2019
Date of order
09/08/2019
27/08/2019
Despite being advertised as looking at allergies this did not give me any assurances positive or negative in relation to my fish and seafood allergy.
3.67
Good

lifelabtesting.com replies: 28/08/2019
Looking at your report i can see you have shown an allergy reaction to 2 types of fish. Please get in touch with us via our Live Chat Service at your convenience and we will do our best to help you understand your results. Thank you, Kind Regards, Customer Care Team

Date of publication
25/08/2019
Date of order
11/08/2019
25/08/2019
The thing that really let them down was that I asked a question about my results that I paid £170 for and got zero reply. Pretty pointless if you need to clarify anything.
3.00
Fair

lifelabtesting.com replies: 27/08/2019
We endeavour to provide the best service possible to our customers, we’re sorry to hear you feel as if you have not experienced this. We would like to take the necessary steps to rectify this. Please get in touch with us via our Live Chat Service at your convenience and we will do our best to fix any outstanding issues. Thank you,

Date of publication
23/08/2019
Date of order
09/08/2019
23/08/2019
Very quick service
5.00
Excellent

lifelabtesting.com replies: 27/08/2019
Thank you for your feedback, we are happy to have helped, if there is anything else please let us know,

Date of publication
18/08/2019
Date of order
04/08/2019
18/08/2019
Was good
5.00
Excellent

lifelabtesting.com replies: 19/08/2019
Thank you for your review! :)

Date of publication
16/08/2019
Date of order
25/07/2019
16/08/2019
This is quite difficult to review. The delivery and customer service that Lifelab Testing offer is excellent. The nutritionist consultation was excellent. However, I do not think my results were accurate as it didnt highlight foods that I know for absolute certainty cause me problems. For me, I feel I wasted quite a large sum of money on the the test.
4.00
Good

Date of publication
08/08/2019
Date of order
05/07/2019
08/08/2019
Customer service one of the best I’ve ever experienced. Not to mention how quickly I received my results Will definitely be recommending
5.00
Excellent

lifelabtesting.com replies: 09/08/2019
WOW! What an incredible review. We endeavour to provide the best customer service! So its great to hear you have received this. Thank you.

Date of publication
05/08/2019
Date of order
22/07/2019
05/08/2019
Impressed
5.00
Excellent

lifelabtesting.com replies: 06/08/2019
Thank you for the fantastic review !

Date of publication
29/03/2019
Date of order
13/03/2019
29/03/2019
I chose the test kit C (allergies and intolerances). Unfortunately the allergy test did not puck up some very severe inhalant allergies I have which are confirmed by NHS skin prick tests and that were also tested for in the kit. The seller refuses to refund or correct situation and even requested private medical records. AVOID AT ALL COSTSCOMPLETELY UNRELIABLE.
2.00
Poor

lifelabtesting.com replies: 01/04/2019
Where possible, we like to explain the true story behind negative comments. When Beatriz commented to say that known allergies were not found, we reached out to examine any anomalies. Beatriz refuses to provide the name of the test taken. We’ve repeatedly tried to encourage a conversation with our BANT registered nutritional therapist. Unfortunately, Beatriz has decided the other test is correct.

Date of publication
26/03/2019
Date of order
12/03/2019
26/03/2019
Product practically half the price on another site Unable to provide order number, website down Overall not a very good service
3.67
Good

Date of publication
25/03/2019
Date of order
11/03/2019
25/03/2019
Very helpful customer care and quick service thank you
4.00
Good

lifelabtesting.com replies: 26/03/2019
That's great Thank you for the great review We would love to know how we could improve to 5 stars to make your journey even better

Date of publication
25/03/2019
Date of order
11/03/2019
25/03/2019
I am very impressed with this company.
There customer support has been top notch throughout, they even answered the phone on each occasion within a couple of rings.
I had loads of queries and they were extremely helpful at every stage.
I would definitely recommend them.
5.00
Excellent

lifelabtesting.com replies: 26/03/2019
Wow Thank you for the incredible review We are delighted that we could help and you loved the customer journey and had a pleasant experience with us

Date of publication
17/03/2019
Date of order
03/03/2019
17/03/2019
Many thanks, most probably the best dietary advice I have ever been given.
5.00
Excellent

lifelabtesting.com replies: 22/03/2019
Thank you for this amazing review! We are delighted we could help you!

Date of publication
17/03/2019
Date of order
02/03/2019
17/03/2019
The instructions were clear and the service was very quick. The results came back the same week.
5.00
Excellent

Date of publication
08/03/2019
Date of order
21/02/2019
08/03/2019
Can't fault them. Very impressed with their service.
5.00
Excellent

lifelabtesting.com replies: 12/03/2019
That's amazing Thank you for the great review

Date of publication
03/03/2019
Date of order
17/02/2019
03/03/2019
spot on very happy with results
5.00
Excellent

lifelabtesting.com replies: 05/03/2019
Thank you for the amazing review!

Date of publication
01/03/2019
Date of order
15/02/2019
01/03/2019
Very quick results, back within a few days of posting. The ones identified were spot on but I have a few intolerance's I know about which was not picked up on this test. I was hoping to identify one I can't seem to find myself.
3.00
Fair

Date of publication
26/02/2019
Date of order
10/02/2019
26/02/2019
Was very pleased with the whole experience
5.00
Excellent

lifelabtesting.com replies: 05/03/2019
Thankyou! We're delighted you had a great experience

Date of publication
20/02/2019
Date of order
05/02/2019
20/02/2019
Great service, really quick and thorough
5.00
Excellent

lifelabtesting.com replies: 05/03/2019
Thank you very much for the amazing review!

Date of publication
20/02/2019
Date of order
05/02/2019
20/02/2019
Great system for testing. We did the sample and sent it as advised on Monday morning and had our results on Friday afternoon. The only thing that is a massive let down is the live chat which is rubbish. Still overall very happy.
4.33
Good

lifelabtesting.com replies: 05/03/2019
Thankyou for the great review! We are glad you had a good experience with us

Date of publication
09/02/2019
Date of order
04/01/2019
09/02/2019
I would tell everyone to do this it's changed my life so far xx
5.00
Excellent

lifelabtesting.com replies: 12/02/2019
Thankyou for the amazing review

lifelabtesting.com customer reviews

lifelabtesting.com

Lifelab Testing can discover your allergies and intolerances with a simpl...

lifelabtesting.com was certified by Trusted Shops on 08/07/2019.

Lifelab testing are the highest rated Allergy Testing company in the UK, and all our tests are exclusive to us. Our highest recommended test is our Complete Body test, this offers an all-round picture of what allergies or intolerances that may be affecting you. Our knowledge and expertise as a company and our desire to help our customers lead happier, healthier lives makes us exceptional at what we do. We strive for the very best accuracy and repeatability in our testing. We test the most commonly allergenic food and inhalant items as well as the most commonly intolerant food items, which are also the items that feature most heavily in our diets. You can follow every step of the process on the online dashboard. You can contact us with your questions 24/7 via live chat. And once you have your results we’re on hand to help you implement these into your daily life. Lifelab Testing has grown rapidly since being founded in the UK. The company now holds a presence in both Australia and the USA, and this is testament to our ability to cater to all customers.

Contact
PO Box 8164
DE74 2BZ Derby
United Kingdom
info@lifelabtesting.com
lifelabtesting.com
Owner
Lifelab Testing LTD
Unit 1a Bonnington Complex, Trent Lane Industrial Estate, Castle
DE74 2NP Donington, Derbyshire
United Kingdom
Trade register
Companies House 11011268
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with lifelabtesting.com in their own words.

Calculation of the score is based on the overall rating
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4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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