Certificate for lifelabtesting.com

No. X55790A13E98E96FD0F01BC827BB42171
 

Approved on
08/07/2019
Valid until
06/07/2020
Confirmed by
Jean-Marc Noël
Managing Director Trusted Shops GmbH
Details on the retailer
Details and terms and conditions of the Trusted Shops guarantee

Reviews for lifelabtesting.com



Good

4.42/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 99 Trusted Shops reviews collected in the last 12 months.
In total, lifelabtesting.com has already collected 151 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
29/03/2019
Date of order
13/03/2019
29/03/2019
I chose the test kit C (allergies and intolerances). Unfortunately the allergy test did not puck up some very severe inhalant allergies I have which are confirmed by NHS skin prick tests and that were also tested for in the kit. The seller refuses to refund or correct situation and even requested private medical records. AVOID AT ALL COSTSCOMPLETELY UNRELIABLE.
2.00
Poor

lifelabtesting.com replies: 01/04/2019
Where possible, we like to explain the true story behind negative comments. When Beatriz commented to say that known allergies were not found, we reached out to examine any anomalies. Beatriz refuses to provide the name of the test taken. We’ve repeatedly tried to encourage a conversation with our BANT registered nutritional therapist. Unfortunately, Beatriz has decided the other test is correct.

Date of publication
26/03/2019
Date of order
12/03/2019
26/03/2019
Product practically half the price on another site Unable to provide order number, website down Overall not a very good service
3.67
Good

Date of publication
25/03/2019
Date of order
11/03/2019
25/03/2019
Very helpful customer care and quick service thank you
4.00
Good

lifelabtesting.com replies: 26/03/2019
That's great Thank you for the great review We would love to know how we could improve to 5 stars to make your journey even better

Date of publication
25/03/2019
Date of order
11/03/2019
25/03/2019
I am very impressed with this company.
There customer support has been top notch throughout, they even answered the phone on each occasion within a couple of rings.
I had loads of queries and they were extremely helpful at every stage.
I would definitely recommend them.
5.00
Excellent

lifelabtesting.com replies: 26/03/2019
Wow Thank you for the incredible review We are delighted that we could help and you loved the customer journey and had a pleasant experience with us

Date of publication
17/03/2019
Date of order
03/03/2019
17/03/2019
Many thanks, most probably the best dietary advice I have ever been given.
5.00
Excellent

lifelabtesting.com replies: 22/03/2019
Thank you for this amazing review! We are delighted we could help you!

Date of publication
17/03/2019
Date of order
02/03/2019
17/03/2019
The instructions were clear and the service was very quick. The results came back the same week.
5.00
Excellent

Date of publication
08/03/2019
Date of order
21/02/2019
08/03/2019
Can't fault them. Very impressed with their service.
5.00
Excellent

lifelabtesting.com replies: 12/03/2019
That's amazing Thank you for the great review

Date of publication
03/03/2019
Date of order
17/02/2019
03/03/2019
spot on very happy with results
5.00
Excellent

lifelabtesting.com replies: 05/03/2019
Thank you for the amazing review!

Date of publication
01/03/2019
Date of order
15/02/2019
01/03/2019
Very quick results, back within a few days of posting. The ones identified were spot on but I have a few intolerance's I know about which was not picked up on this test. I was hoping to identify one I can't seem to find myself.
3.00
Fair

Date of publication
26/02/2019
Date of order
10/02/2019
26/02/2019
Was very pleased with the whole experience
5.00
Excellent

lifelabtesting.com replies: 05/03/2019
Thankyou! We're delighted you had a great experience

Date of publication
20/02/2019
Date of order
05/02/2019
20/02/2019
Great service, really quick and thorough
5.00
Excellent

lifelabtesting.com replies: 05/03/2019
Thank you very much for the amazing review!

Date of publication
20/02/2019
Date of order
05/02/2019
20/02/2019
Great system for testing. We did the sample and sent it as advised on Monday morning and had our results on Friday afternoon. The only thing that is a massive let down is the live chat which is rubbish. Still overall very happy.
4.33
Good

lifelabtesting.com replies: 05/03/2019
Thankyou for the great review! We are glad you had a good experience with us

Date of publication
09/02/2019
Date of order
04/01/2019
09/02/2019
I would tell everyone to do this it's changed my life so far xx
5.00
Excellent

lifelabtesting.com replies: 12/02/2019
Thankyou for the amazing review

Date of publication
07/02/2019
Date of order
24/01/2019
07/02/2019
Received the test with in two days. Test was easy to use and received my results after a few days. Results are easy to understand
5.00
Excellent

lifelabtesting.com replies: 12/02/2019
Thank you for the fantastic review We are delighted we could help you and give you easy to understand results

Date of publication
06/02/2019
Date of order
06/01/2018
06/02/2019
I wanted a test for my daughter which could help her with the food she eats at school as she keeps getting rashes and stomach cramps. The results told her to cut out dairy and she feels much better now.
5.00
Excellent

lifelabtesting.com replies: 12/02/2019
That's amazing to hear We are thrilled that we could help your daughter and find the cause of her problems Thanks for the amazing review

Date of publication
31/01/2019
Date of order
07/01/2018
31/01/2019
I'm really glad I found this test. I bought a test for 4 and sent off the kit, I got the results within 3 days. Now I can change all of our diets to fit what we can and cannot eat.
5.00
Excellent

lifelabtesting.com replies: 05/02/2019
Thanks for the great review We're delighted that we could help you change your diet and make a difference

Date of publication
31/01/2019
Date of order
13/01/2019
31/01/2019
Once they have taken your money they have no interest in replying to your email regarding questions and concerns. I’m not sure I’m confident with the results
2.67
Fair

lifelabtesting.com replies: 05/02/2019
Hi there Michaela We have now got into contact with you over this issue and attempting to work with this as we speak thanks

Date of publication
27/01/2019
Date of order
11/01/2019
27/01/2019
Some unexpected results from the tests. Some known reactions/allergies came back as 0 likelihood of intolerance or allergy.

At this stage sceptical, but will see how accurate the results are.
4.33
Good

lifelabtesting.com replies: 30/01/2019
We are sorry for this experience with Lifelab Testing. At the time of testing those are the results in which came from our testing. We are unable to comment on other companies/methods of testing and unable to make a comparison between the methods of testing

Date of publication
25/01/2019
Date of order
11/01/2019
25/01/2019
Fantastic easy to use and great service from start to end. Thank you
5.00
Excellent

lifelabtesting.com replies: 30/01/2019
Thanks for the great review We're delighted you had a pleasurable experience with us

Date of publication
23/01/2019
Date of order
08/01/2019
23/01/2019
My acne has cleared up a lot since I cut out the foods that life lab found me to be intolerant to. Thank you
4.00
Good

lifelabtesting.com replies: 30/01/2019
Thanks for the good review, we're glad we could help your skin problem be resolved

Date of publication
22/01/2019
Date of order
08/01/2018
22/01/2019
Thank you Lifelab Testing. I tuk a blood sample and sent it to you and you told me my allergies. Friendly customers service.
5.00
Excellent

lifelabtesting.com replies: 30/01/2019
Were delighted we could help you with your allergies. Thanks for the great review

Date of publication
17/01/2019
Date of order
03/01/2019
17/01/2019
Test was received within a day of payment & results were back 2 days after they received the sample
5.00
Excellent

lifelabtesting.com replies: 22/01/2019
That's great to see Thank you for the fantastic review and the 5 star rating for us Many thanks

Date of publication
16/01/2019
Date of order
06/12/2018
16/01/2019
Excellent service. The results showed things I would never have known. Highly recommended
5.00
Excellent

lifelabtesting.com replies: 17/01/2019
More than happy to help Gill Thank you very much for the recommendation

Date of publication
14/01/2019
Date of order
31/12/2018
14/01/2019
Really easy to complete the sample and very efficient service.
5.00
Excellent

lifelabtesting.com replies: 17/01/2019
Thanks for the great review Glad we could help sort out your issues

Date of publication
13/01/2019
Date of order
30/12/2018
13/01/2019
I woke up this morning for the 1st time in a long time without a thumping headache, big thank you.
5.00
Excellent

lifelabtesting.com replies: 17/01/2019
That's amazing, thank you very much for the amazing review We're delighted that we could sort out your headaches

Date of publication
12/01/2019
Date of order
03/01/2018
12/01/2019
I bought a kit as I saw Danielle Lloyd got one for her son and it was really easy to follow. The kit came through the post and I just took a sample blood prick. Dead easy. The results are easy to understand and I arranged a nice call with Sian the Nutritional Therapist who helped.
5.00
Excellent

lifelabtesting.com replies: 17/01/2019
That's great Thanks very much for the fab review. We are over the moon that we could help you and live healthier

Date of publication
11/01/2019
Date of order
13/10/2018
11/01/2019
This test is inaccurate & dangerous . My results showed allergy Ige reaction to crab, prawn, cod, salmon, meat, soy & peanuts. I was shocked as I ate meat all my life & never suffered any allergies to peanuts or crayfish . After few months of trying to avoide all of the above & feeling week & anemic I did a test at allergy clinic the Burghwood in Surrey all the results came back negative
3.00
Fair

Date of publication
09/01/2019
Date of order
02/01/2018
09/01/2019
Lifelab tests helped me and my family so much. I knew that I had a few food issues but was forever having to guess and kept feeling ill after eating. The Lifelab kit was easy to use and the results came quickly.
5.00
Excellent

lifelabtesting.com replies: 17/01/2019
That's amazing. We are delighted that we could help both you and your family to try and live a healthier life Many thanks for an amazing review

Date of publication
23/12/2018
Date of order
09/12/2018
23/12/2018
Good service
4.67
Excellent

lifelabtesting.com replies: 27/12/2018
Thank you for the great review

Date of publication
16/12/2018
Date of order
12/11/2018
16/12/2018
Fast and efficient service, tested both myself and my husband, comprehensive reports for each of us with some surprising results. We both feel much better since adjusting our diets to omit allergies.
5.00
Excellent

lifelabtesting.com replies: 18/12/2018
Wow this is great to see We are delighted that we were able to help both you and your husband and give the results to help make a difference. Thank you very much for the amazing review

Date of publication
16/12/2018
Date of order
02/12/2018
16/12/2018
1) The whole experience is quite poor. It takes one week to reach to the lab. Not sure if the sample is still good to be tested and how accurate the result is?

2) The system is down and cannot check where my sample is until I called back to the customer service to inquire

Up to now, the result is still not yet received
2.00
Poor

Date of publication
15/12/2018
Date of order
01/12/2018
15/12/2018
Still haven’t recieved my results or a second kit.
1.00
Very Poor

Date of publication
14/12/2018
Date of order
30/11/2018
14/12/2018
Called them regarding whereabouts of results, they said they'd email back and didn't.
I then used their ' on line advice service ' asking the same thing and still no response. Not even to say, sorry we can't give you your results yet but we're working on it.

Nothing. Silence.
2.00
Poor

Date of publication
01/12/2018
Date of order
15/11/2018
01/12/2018
Brilliant as usual, even got my mum doing a test at the moment :)
5.00
Excellent

lifelabtesting.com replies: 04/12/2018
Wow Thank you so much for the amazing review, we are glad you enjoyed and hope your mum has a pleasant experience using our services

Date of publication
21/11/2018
Date of order
30/10/2018
21/11/2018
Extremely dissapointed. From incorrect activation codes...failed tracking through their systems, delays ,delays and more delays. For the cost this is a joke. What more can I say. Would the results even be reliable....who knows?
1.00
Very Poor

lifelabtesting.com replies: 03/12/2018
Hello Michael, Our customer service team have tried to contact you over the phone multiple times. It appears we have resolved this issue and have given you a full refund. We apologise for your bad experience in using Lifelab Testing

Date of publication
21/11/2018
Date of order
07/11/2018
21/11/2018
Very difficult to get enough blood (followed instructions and watched video) out ended up going to boots for more lancets. Posted on Monday first class in their envelope now the following Wednesday and still no test results just in the lab status for almost a week.
2.67
Fair

lifelabtesting.com replies: 03/12/2018
Hello Micheal, Thank you for getting in touch, we have a 24/5 LiveChat team who are available if you were in need of more lancets free of charge, We have now issued you with a full refund for the lancets you purchased. We hope you are happy with your results.

Date of publication
20/11/2018
Date of order
24/10/2018
20/11/2018
The Lancet broke so my son contacted you. You sent a new kit. When he tried to use it it stated it was unregistered. He emailed as chat was not available but has had no answer. At the moment the test has been paid for but is unusable.
2.33
Poor

lifelabtesting.com replies: 03/12/2018
Hello Sue, We believe that a member of our customer service team called you and resolved this. We hope your son had a pleasant experience using Lifelab Testing after this

Date of publication
19/11/2018
Date of order
29/10/2018
19/11/2018
Excellent, just as described, already feeling better after cutting out some flagged items
5.00
Excellent

lifelabtesting.com replies: 20/11/2018
Thank you SO glad we could help you with your problems Thank you for the excellent review

Date of publication
16/11/2018
Date of order
29/10/2018
16/11/2018
After taking this test I have found out I have an allergy to wheat and almonds . I now eat from the gluten free range of foods and my skin has cleared up and my scalp and my tummy no longer hurts. Doctors said it was rosea/ecsema then last five years, stress rashes. How wrong was they It's all clearing up for first time in years No more steroid creams for me :) highly recommend. Worth the money.
5.00
Excellent

lifelabtesting.com replies: 20/11/2018
Wow Thank you so much for an AMAZING review We are delighted we could assist you in finding the cause of all of your problems to help you make a change to your life We're thrilled for your recommendation Thank you

Date of publication
14/11/2018
Date of order
25/10/2018
14/11/2018
having had my results explained I understand them better although it wasn’t how I expected them to be
4.33
Good

lifelabtesting.com replies: 20/11/2018
Thank you for the good review, we're glad we could explain your results further and assist you in anyway you need.

lifelabtesting.com customer reviews

lifelabtesting.com

Lifelab Testing can discover your allergies and intolerances with a simpl...

lifelabtesting.com was certified by Trusted Shops on 08/07/2019.

Lifelab testing are the highest rated Allergy Testing company in the UK, and all our tests are exclusive to us. Our highest recommended test is our Complete Body test, this offers an all-round picture of what allergies or intolerances that may be affecting you. Our knowledge and expertise as a company and our desire to help our customers lead happier, healthier lives makes us exceptional at what we do. We strive for the very best accuracy and repeatability in our testing. We test the most commonly allergenic food and inhalant items as well as the most commonly intolerant food items, which are also the items that feature most heavily in our diets. You can follow every step of the process on the online dashboard. You can contact us with your questions 24/7 via live chat. And once you have your results we’re on hand to help you implement these into your daily life. Lifelab Testing has grown rapidly since being founded in the UK. The company now holds a presence in both Australia and the USA, and this is testament to our ability to cater to all customers.

Contact
PO Box 8164
DE74 2BZ Derby
United Kingdom
info@lifelabtesting.com
lifelabtesting.com
Owner
Lifelab Testing LTD
Unit 1a Bonnington Complex, Trent Lane Industrial Estate, Castle
DE74 2NP Donington, Derbyshire
United Kingdom
Trade register
Companies House 11011268
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with lifelabtesting.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

Genuine customer reviews for more trust
Trusted Shops is the leading trust brand for online shopping in Europe. Trusted Shops perfoms automatic and manual checks on all reviews, because only genuine reviews really help customers to make the right purchasing decision.