addnature.co.ukReviews

: 1,099Excellent

Details
Contact
Contact
internetstores GmbH
Friedrichstrasse 6
70174 Stuttgart
Germany
Trade register
Amtsgericht Stuttgart HRB 741359
Authorised representative
Dr. Hans Dohrmann (CEO), Thomas Spengler (CCO)

Reviews for addnature.co.uk

4.53/5.00
Excellent
How is the rating calculated?

450 reviews in the last 12 months

80 %
10 %
1 %
2 %
7 %
1,099 total reviews

the most relevant positive review


4 months ago
Great product and great service. Having been so happy with my current pair of Scarpa Margarita shoes, this order was to replace the old ones. This new model has changed a little from my original pair with a rand now fitted around the whole of the shoe. With my old pair well worn in, the new shoes were slightly tighter at first when putting them on, but with a few days use they have settled in perfectly. The sizing is fine and fits the same as previously. When I placed my order with Addnature they had only one pair left in my size and so I hoped the computer stock level was correct. I paid by paypal and the email correspondence from them was great. Confirmation of the order was followed a day later by confirmation of despatch. Coming from Germany to the UK I guessed there would be at least a couple of day’s wait for the package. To my surprise, the package arrived the next day, a Saturday which usually incurs a surcharge. ‘Chapeau’ to Addnature and many thanks. All in all, I give the shoes and the service 5 stars.
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the most relevant critical review


3 months ago
We asked to cancel our order within minutes of placing it. We didn't get a reply to our emails until days later when they had shipped the goods. The actual item we bought was at a good price and the goods were as described but we were not able to use when we required them because they didn't reply when we tried to contact them. As soon as the goods were eventually delivered they sent lots of emails requesting feedback etc. I wouldn't normally review badly but as they have requested that we review here it is.
Answer by addnature.co.uk
3 months ago
We are sorry to hear this! Unfortunately there is only a small window of opportunity to cancel an order before it is handed over to the third party delivery carrier. Due to increased demand, our response times are a little slower than normal. Please use the free return label and a refund will be authorised inclusive of postage fees.
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Read the most relevant positive or most relevant critical review

Positive
Critical
4 months ago
Great product and great service. Having been so happy with my current pair of Scarpa Margarita shoes, this order was to replace the old ones. This new model has changed a little from my original pair with a rand now fitted around the whole of the shoe. With my old pair well worn in, the new shoes were slightly tighter at first when putting them on, but with a few days use they have settled in perfectly. The sizing is fine and fits the same as previously. When I placed my order with Addnature they had only one pair left in my size and so I hoped the computer stock level was correct. I paid by paypal and the email correspondence from them was great. Confirmation of the order was followed a day later by confirmation of despatch. Coming from Germany to the UK I guessed there would be at least a couple of day’s wait for the package. To my surprise, the package arrived the next day, a Saturday which usually incurs a surcharge. ‘Chapeau’ to Addnature and many thanks. All in all, I give the shoes and the service 5 stars.
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3 months ago
We asked to cancel our order within minutes of placing it. We didn't get a reply to our emails until days later when they had shipped the goods. The actual item we bought was at a good price and the goods were as described but we were not able to use when we required them because they didn't reply when we tried to contact them. As soon as the goods were eventually delivered they sent lots of emails requesting feedback etc. I wouldn't normally review badly but as they have requested that we review here it is.
Answer by addnature.co.uk
3 months ago
We are sorry to hear this! Unfortunately there is only a small window of opportunity to cancel an order before it is handed over to the third party delivery carrier. Due to increased demand, our response times are a little slower than normal. Please use the free return label and a refund will be authorised inclusive of postage fees.
Read moreShow all critical reviews

What other customers say about their experience with addnature.co.uk

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6 days ago
Ordered Patagonia jacket and hat for my son on Sun 22nd Nov which was £35 cheaper than Patagonia website. Items delivered with free delivery within 6 days. Noticed on the day of delivery that the items had been reduced further so emailed same day asking if I could get a refund for the difference. Received a response within the hour confirming that I’d be receiving a refund of £39. What more can I say! Would definitely buy from Addnature in the future.
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11 days ago
Great product delivered with excellent customer service. I would highly recommend buying with Addnature and I will do again in the future. Fuss free and good updates
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Yesterday
Competitive price , good communication re delivery, securely well packed and really pleased with the jacket Thank you
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5 days ago
Amazing prices, one of the biggest range of sport equipment and quick delivery to UK. Highly recommended!
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Yesterday
Ordered a Orca S7 wetsuit. Very pleased. Good prompt service and delivery. Would strongly recommend.
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18 days ago
Good delivery to the UK at a competitive price. Gregory rucksack is terrific. Would use again
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1 month ago
Prompt delivery and well packaged, but the packaging box used could have been smaller.
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24 days ago
Great selection of goods available delivered quickly without any problems.
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22 days ago
First class delivery/courier service. Great customer service.
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25 days ago
Really quick delivery and way cheaper than anywhere else.
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7 days ago
All executed as promised - No room for improvement 😊
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24 days ago
A very quick and easy way to shop and great value
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23 days ago
Can’t remember what I got from you ☹️
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15 days ago
Great value well-paced thank you.
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12 days ago
Good service and communication
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17 days ago
Great and as described
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18 days ago
Perfect for a Trangia.
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20 days ago
delivery was slow
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4 days ago
Speedy delivery
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Yesterday
Prices
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