Reviews for addnature.co.uk



Excellent

4.68/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 270 Trusted Shops reviews collected in the last 12 months.
In total, addnature.co.uk has already collected 563 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
16/09/2019
Date of order
09/09/2019
16/09/2019
Ordering process was fairly simple and easy to follow. Customer service I had no problem with was kept informed on the progress of my order and informed when it was dispatched. Delivery was not so straight forward as the goods did not arrive as originally stated. But overall a positive experience.
4.67
Excellent

Date of publication
15/09/2019
Date of order
15/09/2019
15/09/2019
Great service all round. Ordering was easy and the price excellent. Delivery was on time and trackable end to end. No complaints at all. And the boots I purchased are great, as expected.
5.00
Excellent

Date of publication
14/09/2019
Date of order
07/09/2019
14/09/2019
Great service and fast delivery
5.00
Excellent

Date of publication
12/09/2019
Date of order
05/09/2019
12/09/2019
Goods were excellent. Could have been dispatched slightly faster. Didn't need to contact customer service.
4.33
Good

Date of publication
12/09/2019
Date of order
26/08/2019
12/09/2019
Competitively priced item though relatively high cost of postage reflecting the fact it was sent from Germany.
5.00
Excellent

Date of publication
12/09/2019
Date of order
05/09/2019
12/09/2019
Item Recieved quickly and well packaged. Likely to use again
5.00
Excellent

Date of publication
12/09/2019
Date of order
03/09/2019
12/09/2019
Great prices & fast delivery.
5.00
Excellent

Date of publication
11/09/2019
Date of order
11/09/2019
11/09/2019
Quuck delivery and Web site easy to navigate
4.33
Good

Date of publication
10/09/2019
Date of order
10/09/2019
10/09/2019
Shoes are great, a really good price compared to other places and delivery was quick. Would definitely buy from addnature again
5.00
Excellent

Date of publication
10/09/2019
Date of order
03/09/2019
10/09/2019
First time user I found the procedure fast and efficient and with an excellent range of goods.
5.00
Excellent

Date of publication
10/09/2019
Date of order
27/08/2019
10/09/2019
excellent
5.00
Excellent

Date of publication
10/09/2019
Date of order
02/09/2019
10/09/2019
Delivery was slow for this day and age, hence the two stars, but I give them with an apology as I know I'm spoiled by Amazon Prime.
3.50
Good

Date of publication
09/09/2019
Date of order
01/09/2019
09/09/2019
After reading some reviews I was a bit nervous about using addnature. I needn't have been as the whole process from order to delivery was excellent. Their help desk was very good and communication was quick and easy. Will definitely recommend and use again.
5.00
Excellent

Date of publication
05/09/2019
Date of order
29/08/2019
05/09/2019
Great service,
5.00
Excellent

Date of publication
03/09/2019
Date of order
27/08/2019
03/09/2019
Postage was slow
4.33
Good

Date of publication
03/09/2019
Date of order
15/08/2019
03/09/2019
Insufficient information about the product online.
3.33
Fair

Date of publication
03/09/2019
Date of order
19/08/2019
03/09/2019
Bought a bike computer which had Germany, Austria and Switzerland pre loaded even though I am based in the UK
3.67
Good

Date of publication
02/09/2019
Date of order
23/08/2019
02/09/2019
All items delivered safely and very quickly - very happy.
5.00
Excellent

Date of publication
31/08/2019
Date of order
24/08/2019
31/08/2019
Great products, easy ordering and clear delivery information. What is not to like?
5.00
Excellent

Date of publication
31/08/2019
Date of order
24/08/2019
31/08/2019
Excelent
5.00
Excellent

Date of publication
28/08/2019
Date of order
09/08/2019
28/08/2019
Everything arrived as expected and in a timely manner. Excellent service, I would not hesitate to order from again.
5.00
Excellent

Date of publication
25/08/2019
Date of order
16/08/2019
25/08/2019
100 spot on
5.00
Excellent

Date of publication
23/08/2019
Date of order
22/08/2019
23/08/2019
First time I have ordered anything from this company but it certainly will not be the last. Excellent selection of products at very competitive prices. Swift delivery... A complete pleasure to deal with
5.00
Excellent

Date of publication
21/08/2019
Date of order
13/08/2019
21/08/2019
Could have got it cheaper if I had looked harder £4.99 postage for a wee box.
4.33
Good

Date of publication
20/08/2019
Date of order
13/08/2019
20/08/2019
Super speedy. Exc product. All good
5.00
Excellent

Date of publication
20/08/2019
Date of order
20/08/2019
20/08/2019
Empty box received no help from customer service
1.00
Very Poor

Date of publication
20/08/2019
Date of order
20/08/2019
20/08/2019
Order arrived quickly, products were of good quality and functioned well in tough environment.
5.00
Excellent

Date of publication
20/08/2019
Date of order
07/08/2019
20/08/2019
Failed to send item's to the correct address, poor response from the company regarding this so I would never shop with them again
2.00
Poor

Date of publication
19/08/2019
Date of order
12/08/2019
19/08/2019
I love the free (to the customer) returns. Great experience. Great products.
5.00
Excellent

Date of publication
16/08/2019
Date of order
16/08/2019
16/08/2019
Trousers good fit and quality, had to return as colour to my liking . Easy to do with original packaging. Money returned to account. Very happy to purchase again.
5.00
Excellent

Date of publication
14/08/2019
Date of order
14/08/2019
14/08/2019
The goods have been returned due to incorrect sizing. The label clearly stares a women's size 6 shoe, yet at the bottom of the shoe it has been stamped a size 9 women's. I requested a women's size 6.
3.00
Fair

Date of publication
14/08/2019
Date of order
07/08/2019
14/08/2019
Speedy professional and effective service Great help from the lady on the phone too
5.00
Excellent

Date of publication
13/08/2019
Date of order
24/07/2019
13/08/2019
Great service and product
5.00
Excellent

Date of publication
12/08/2019
Date of order
05/08/2019
12/08/2019
My recent order was delivered within 48 hours - most unexpected and very welcome
The item is of very good quality too; and very competitively priced.
5.00
Excellent

Date of publication
12/08/2019
Date of order
05/08/2019
12/08/2019
Excellent service in terms of communication, price and quick delivery to UK.
5.00
Excellent

Date of publication
10/08/2019
Date of order
03/08/2019
10/08/2019
great price, items in stock and really good delivery to the uk, many thanks
5.00
Excellent

Date of publication
06/08/2019
Date of order
06/08/2019
06/08/2019
From ordering to delivery all went smoothly, boots arrived at doorstep quite literally to minute stated in order/ tracking.
No hesitation in using again or recommending.
5.00
Excellent

Date of publication
06/08/2019
Date of order
06/08/2019
06/08/2019
Excellent tent. Easy to erect and very weatherproof
5.00
Excellent

Date of publication
05/08/2019
Date of order
29/07/2019
05/08/2019
Great to get the product in short time and no problems with packaging either, so the enclosed bottle was completely intact when it arrived. Already re-treated my tent floor and looking good for the next camping trip
5.00
Excellent

Date of publication
04/08/2019
Date of order
28/07/2019
04/08/2019
Ordered a week ago with 2-3day delivery time still haven’t received a week later. I emailed customer service they said they had a back log of orders... that’s not my problem...a curtesy email would have been nice to say there is a delay as they had no problem taking the money out of my account. Hopefully it will come this coming week..
1.67
Poor

addnature.co.uk replies: 20/08/2019
We apologise for the processing and delivery time on your order. We have discounted this item for the late delivery.

addnature.co.uk

Contact
Friedrichstrasse 6
70174 Stuttgart
Germany
trustedshops@addnature.co.uk
addnature.co.uk
Owner
internetstores GmbH
Friedrichstrasse 6
70174 Stuttgart
Germany
Trade register
Amtsgericht Stuttgart HRB 741359
Authorized representative
Rene Marius Köhler
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with addnature.co.uk in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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