addnature.co.ukReviews

: 1,015Excellent

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Contact
internetstores GmbH
Friedrichstrasse 6
70174 Stuttgart
Germany
Trade register
Amtsgericht Stuttgart HRB 741359
Authorised representative
Dr. Hans Dohrmann (CEO), Thomas Spengler (CCO)

Reviews for addnature.co.uk

4.55/5.00
Excellent
How is the rating calculated?

448 reviews in the last 12 months

80 %
10 %
1 %
2 %
6 %
1,015 total reviews

the most relevant positive review


Show all positive reviews
2 months ago
Great product and great service. Having been so happy with my current pair of Scarpa Margarita shoes, this order was to replace the old ones. This new model has changed a little from my original pair with a rand now fitted around the whole of the shoe. With my old pair well worn in, the new shoes were slightly tighter at first when putting them on, but with a few days use they have settled in perfectly. The sizing is fine and fits the same as previously. When I placed my order with Addnature they had only one pair left in my size and so I hoped the computer stock level was correct. I paid by paypal and the email correspondence from them was great. Confirmation of the order was followed a day later by confirmation of despatch. Coming from Germany to the UK I guessed there would be at least a couple of day’s wait for the package. To my surprise, the package arrived the next day, a Saturday which usually incurs a surcharge. ‘Chapeau’ to Addnature and many thanks. All in all, I give the shoes and the service 5 stars.
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the most relevant critical review


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6 days ago
We asked to cancel our order within minutes of placing it. We didn't get a reply to our emails until days later when they had shipped the goods. The actual item we bought was at a good price and the goods were as described but we were not able to use when we required them because they didn't reply when we tried to contact them. As soon as the goods were eventually delivered they sent lots of emails requesting feedback etc. I wouldn't normally review badly but as they have requested that we review here it is.
 Answer by addnature.co.uk
3 days ago
We are sorry to hear this! Unfortunately there is only a small window of opportunity to cancel an order before it is handed over to the third party delivery carrier. Due to increased demand, our response times are a little slower than normal. Please use the free return label and a refund will be authorised inclusive of postage fees.
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Read the most relevant positive or most relevant critical review

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Show all positive reviews
2 months ago
Great product and great service. Having been so happy with my current pair of Scarpa Margarita shoes, this order was to replace the old ones. This new model has changed a little from my original pair with a rand now fitted around the whole of the shoe. With my old pair well worn in, the new shoes were slightly tighter at first when putting them on, but with a few days use they have settled in perfectly. The sizing is fine and fits the same as previously. When I placed my order with Addnature they had only one pair left in my size and so I hoped the computer stock level was correct. I paid by paypal and the email correspondence from them was great. Confirmation of the order was followed a day later by confirmation of despatch. Coming from Germany to the UK I guessed there would be at least a couple of day’s wait for the package. To my surprise, the package arrived the next day, a Saturday which usually incurs a surcharge. ‘Chapeau’ to Addnature and many thanks. All in all, I give the shoes and the service 5 stars.
Read more
Show all critical reviews
6 days ago
We asked to cancel our order within minutes of placing it. We didn't get a reply to our emails until days later when they had shipped the goods. The actual item we bought was at a good price and the goods were as described but we were not able to use when we required them because they didn't reply when we tried to contact them. As soon as the goods were eventually delivered they sent lots of emails requesting feedback etc. I wouldn't normally review badly but as they have requested that we review here it is.
 Answer by addnature.co.uk
3 days ago
We are sorry to hear this! Unfortunately there is only a small window of opportunity to cancel an order before it is handed over to the third party delivery carrier. Due to increased demand, our response times are a little slower than normal. Please use the free return label and a refund will be authorised inclusive of postage fees.
Read more

What other customers say about their experience with addnature.co.uk

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17 days ago
I had a similar style chair for 20 years, until the material eventually deteriorated and the metal rusted! But it was incredibly comfortable and useful, and was used extensively over the years. I haven't yet used the new chair, but on testing it, it's precisely what I need and want! The price is very competitive too.
 Verified review|
13 days ago
Easy to navigate website, very good range of products at excellent price. Mine was a premium item that was 30% cheaper than from the manufacturer. I felt this was a safe professional company. I was let fully informed of progress at all times. Delivery remarkably quick considering distance travelled.
 Verified review|
5 days ago
Was shipped next day and DHL took a week so order to delivery in 10 days. The LaSportiva shoes are great, in good order and as advertised. Was also the cheapest place on the www. Will not hesitate to order again from these guys.
 Verified review|
24 days ago
Love my coral Gumbies. Ordered a size larger than I take as I’ve bought them elsewhere before. Beautiful colour to prolong the summer vibe. Fast delivery. Kept me informed all the way from ordering to delivery. Many thanks.
 Verified review|
19 days ago
Tent and accessories arrived a little ahead of time and with plenty of status updates. Everything was new and in perfect condition. So far so good. Will need to get it out in the wild soon!
 Verified review|
10 days ago
A query I e-mailed in was answered quickly and helpfully. Website description accurate and boots good value for money. Delivery prompt. Boots really comfortable. Very pleased.
 Verified review|
17 days ago
I'm pleased with the service and delivery from Addnature. The Dare2b coat I purchased was at an affordable price, well wrapped, all together very pleased!
 Verified review|
1 month ago
Bought Hoka one one midi trainers/ boots, bought in sale. So good I bought another pair! Thank you! Delivery time and communication great.
 Verified review|
17 days ago
Purchased a zero 3 wetsuit. Came quickly, size was good and have used it several times with a good performance and goodprice
 Verified review|
24 days ago
Excellent shoes(Keen) and first class customer service. I will definitely be using Addnature again. Most impressed!
 Verified review|
16 days ago
Fantastic products, it’s hard to find stock available So late in the season, quick delivery. I am so pleased.
 Verified review|
17 days ago
The order was delivered on time and was exactly as decribed. Happy with purchase and will use them again.
 Verified review|
1 month ago
spot on delivery by dhl arrived as stated within allottedtime frame as stated by adnature co.
 Verified review|
6 days ago
Item as decribed well packeged perfect delivery very happy with service and product
 Verified review|
16 days ago
Bike panniers arrived quickly from Germany. Good product. Fitted my ebike perfectly.
 Verified review|
9 days ago
I just love these shoes. I am so happy to have found there in your website.
 Verified review|
Yesterday
i have no problems ,goods were in good order and arrived when stated
 Verified review|
Yesterday
Great price for Havianas and really quick delivery very pleased
 Verified review|
10 days ago
Brilliant to deal with from start to finish Excellent product
 Verified review|
Yesterday
Addnature is the difference between mediocrity and excellence
 Verified review|