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Top positive review
26 Feb 2024
Verified review
One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying.
After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email.
No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed.
The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day.
Product great, delivery service awful.
Thank you for taking the time to leave us a 5* rating!
12 Dec 2023
Verified review
Lovely lights, great price and arrived quickly
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Answer by moonlightdesign.co.uk
14 Dec 2023
Thank you for your review! We're delighted to hear that you love the lights (and the price!) and received them quickly.
11 Dec 2023
Verified review
Quick delivery and item as described
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Answer by moonlightdesign.co.uk
14 Dec 2023
Thank you for your review! We're pleased to hear that you experienced quick delivery and that the item met your expectations.
9 Dec 2023
Verified review
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Answer by moonlightdesign.co.uk
14 Dec 2023
Thank you for taking the time to leave us a 5* rating!
8 Dec 2023
Verified review
Loved the product
Arrived safely
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Answer by moonlightdesign.co.uk
14 Dec 2023
Thank you for your review! We're delighted to hear that you loved the product and that it arrived safely.
8 Dec 2023
Verified review
Great experience all round!
The price was great, but the reviews are what really matters. The reviews are totally justified. I couldn't have experienced better customer service. With chandeliers you always get some chipped crystals. I reached out and 3 replacement crystal were here within 24 hours meaning we didn't have to reschedule the electrician. Brilliant service and will definitely use again. Oh, the light looks amazing too!
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Answer by moonlightdesign.co.uk
8 Dec 2023
Thank you for your fantastic review! We're thrilled to hear about your great experience and that our customer service exceeded your expectations. It's wonderful to know the replacement crystals arrived promptly. If you ever need more lighting or assistance in the future, we look forward to serving you again. Your support is appreciated!
7 Dec 2023
Verified review
Great product and great service. Easy to speak to and great communication. Thank you
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Answer by moonlightdesign.co.uk
7 Dec 2023
Thank you for your wonderful review! We're delighted to hear that you found our product and our service excellent.
7 Dec 2023
Verified review
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Answer by moonlightdesign.co.uk
7 Dec 2023
Thank you for taking the time to leave us a 5* rating!
7 Dec 2023
Verified review
Excellent service. Quick delivery
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Answer by moonlightdesign.co.uk
7 Dec 2023
Thank you for your review! We're pleased to hear that you experienced excellent service and quick delivery.
7 Dec 2023
Verified review
Great Customer Service team
Great website, competitive prices and very wide choice of styles...ordered a number of different items, some of which were not suitable and needed returning, so had to contact customer service several times - eg. courier lost one parcel etc...what was very refreshing, was the excellent level of customer service; prompt and helpful responses to emails or phone calls. So definitely making Moonlight my first choice when browsing lighting fittings
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Answer by moonlightdesign.co.uk
7 Dec 2023
Thank you for your wonderful review! We're thrilled to hear that you found our website great, prices competitive, and styles varied. We appreciate your acknowledgment of our Customer Service team's excellence in handling various situations. If you ever need more lighting or have any questions, we look forward to being your first choice. Your support means a lot to us!
6 Dec 2023
Verified review
A welcome site
The parcel was delivered promptly and the bulbs were well packed. I was particularly pleased by the fact that the first time I went on the site I could not get the payment system to work. After leaving the site i received an e-mail inviting me back and the system worked this time.
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Answer by moonlightdesign.co.uk
7 Dec 2023
Thank you for your review! We're delighted to hear that you had a positive experience with our prompt delivery and well-packed bulbs. We appreciate your patience with the payment system and are glad you returned successfully.
6 Dec 2023
Verified review
Bought a light from them. Service was impressive. Not put it up yet so can't comment on quality or anything else as of tet
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6 Dec 2023
Verified review
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Answer by moonlightdesign.co.uk
7 Dec 2023
Thank you for taking the time to leave us a 5* rating!
5 Dec 2023
Verified review
communicative!
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Answer by moonlightdesign.co.uk
7 Dec 2023
Thank you for your review! We're glad to hear that you found our communication effective.
5 Dec 2023
Verified review
Very fast delivery
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Answer by moonlightdesign.co.uk
7 Dec 2023
Thank you for your review! We're pleased to hear that you experienced very fast delivery.
4 Dec 2023
Verified review
Lamps
Excellent prompt service. Would definitely recommend.
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Answer by moonlightdesign.co.uk
5 Dec 2023
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our service.
4 Dec 2023
Verified review
Great service and price.
Ordered and spoke with Fionnuala, very knowable and couldn't' do enough to help. Ordered a lot of lights, came in four deferent, deliveries. All great bar one delivery, flagged and sorted instantly. Prices excellent as is the quality.
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Answer by moonlightdesign.co.uk
4 Dec 2023
Thank you for your review! We're grateful for your kind words about our great service, knowledgeable staff like Fionnuala, and competitive prices. We're glad to hear that any issues were flagged and sorted instantly. If you have more lighting needs or questions, feel free to reach out. We appreciate your support!
4 Dec 2023
Verified review
quicker delivery than I had expected
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Answer by moonlightdesign.co.uk
4 Dec 2023
Thank you for your review! We're pleased to hear that the delivery was quicker than anticipated!
3 Dec 2023
Verified review
Good experience all round
Kept informed of progress of order , good quality light . Arrived quickly , well packaged .
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Answer by moonlightdesign.co.uk
4 Dec 2023
Thank you for your review! We're delighted to hear that you had a good experience with us, from being kept informed about the order progress to receiving a good quality light that arrived quickly.
3 Dec 2023
Verified review
Unbelievably efficient and personal customer service. Fast, quick and friendly.
A really good product too!
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Answer by moonlightdesign.co.uk
4 Dec 2023
Thank you for your wonderful review! We're thrilled to hear that you experienced unbelievably efficient and personal customer service. We're glad you found our service fast, quick, and friendly.
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