moonlightdesign.co.uk- Logo - reviews

moonlightdesign.co.uk
Reviews:

311 reviews in the last 12 months1,622 total reviews  

4.90
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: 25 Apr 2013
The Trustmark indicates trustworthy online retailers.
moonlightdesign.co.uk fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

26 Feb 2024
 Verified review
One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying. After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.

Top negative review

14 Aug 2023
 Verified review
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email. No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed. The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day. Product great, delivery service awful.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for moonlightdesign.co.uk

Filter
Sort by  
Latest first
(290)
(15)
(2)
Reset
14 Aug 2023
 Verified review

Awful delivery, left outside, not even a knock on the door.

I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email. No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed. The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day. Product great, delivery service awful.
Report review
Answer by moonlightdesign.co.uk
14 Aug 2023
We can only offer our most sincere apologies for your disappointing delivery experience. We understand the importance of careful handling and communication and apologise for falling short on this occasion. We acknowledge the issues you raised regarding communication, package condition, and delivery process. Your concerns are valid, and we regret any inconvenience caused. We will be contacting the manufacturer about this issue (as they arrange the deliveries) to ensure this is flagged with the courier. This is an extremely rare occurrence, for which we can only apologise.
12 Aug 2023
 Verified review

Clear website. Speedy delivery.

Clear website. Simple ordering process. Fair shipping costs (if any). Speedy delivery.
Report review
Answer by moonlightdesign.co.uk
14 Aug 2023
Thank you for the kind feedback, it's great to hear that you found our ordering process simple and our delivery quick!
11 Aug 2023
 Verified review
Quick delivery. Very good.
Report review
Answer by moonlightdesign.co.uk
14 Aug 2023
Thank you for the great feedback, it's lovely to hear that you experienced a quick delivery.
10 Aug 2023
 Verified review
Prompt delivery. Goods well packed for transit.
Report review
Answer by moonlightdesign.co.uk
11 Aug 2023
Thank you for taking the time to leave such great feedback. It is great to hear that you are happy with the delivery speed and goods packaging!
10 Aug 2023
 Verified review
Quick delivery
Report review
Answer by moonlightdesign.co.uk
11 Aug 2023
Thank you for leaving us this lovely review. We are pleased to hear that you experienced a quick delivery!
9 Aug 2023
 Verified review
I've had a very good and quick experience with my order thankyou
Report review
Answer by moonlightdesign.co.uk
9 Aug 2023
Thank you for the kind feedback, it's great to hear that you had a good and speedy experience!
8 Aug 2023
 Verified review
Amazing product was really impressed with quality and size ⭐️⭐️⭐️⭐️⭐️
Report review
Answer by moonlightdesign.co.uk
9 Aug 2023
Thank you for leaving such a lovely review! It is great to hear that you are impressed by the quality of the items received.
8 Aug 2023
 Verified review
Excellent customer service, and good product at good price.
Report review
Answer by moonlightdesign.co.uk
8 Aug 2023
Thank you for your positive feedback, we appreciate your kind review! We are very pleased to hear you are happy with the customer service received and price paid!
7 Aug 2023
 Verified review
Super lights, just what we wanted and packaged very well. Quick delivery.
Report review
Answer by moonlightdesign.co.uk
8 Aug 2023
Thank you for leaving such a kind review. We really appreciate your comments about our delivery speed and the light fittings received.
7 Aug 2023
 Verified review
Professional and personal service.
Report review
Answer by moonlightdesign.co.uk
7 Aug 2023
Thank you for taking the time to leave a lovely review! We are pleased to hear that you experienced a personal and professional service that we aim to provide.
7 Aug 2023
 Verified review
Very competitive prices and super quick delivery- I don’t know how you can improve on that?
Report review
Answer by moonlightdesign.co.uk
7 Aug 2023
Thank you for taking the time to leave a review! What fantastic feedback, we are so pleased to hear that you are happy with our service.
6 Aug 2023
 Verified review
Report review
Answer by moonlightdesign.co.uk
7 Aug 2023
Thank you for taking the time to leave us a 5-star rating!
5 Aug 2023
 Verified review
Fantastic service, really helpful, very fast delivery.
Report review
Answer by moonlightdesign.co.uk
7 Aug 2023
Thank you for leaving us this lovely review. We are pleased to hear that you experienced helpful and prompt service from our team!
5 Aug 2023
 Verified review
Fast delivery and excellent service
Report review
Answer by moonlightdesign.co.uk
7 Aug 2023
Thank you for taking the time to leave such fantastic feedback! We are pleased that you experienced the excellent and quick service we strive to provide.
3 Aug 2023
 Verified review

The Moonlight design web site is great.

The Moonlight design web site is available to view, quote and purchase from whenever needed, this is such a useful tool when trying to specify or quote lighting especially if out of hours. Deliveries are always very fast
Report review
Answer by moonlightdesign.co.uk
4 Aug 2023
Thank you for your great comments and feedback. We are really pleased our service meets your trade needs.
1 Aug 2023
 Verified review
Best price I found online by a long shot. And delivered just as quick. Nothing better maybe a DHP delivery as they tell you roughly what time they delivering. But really pleased thanks
Report review
Answer by moonlightdesign.co.uk
1 Aug 2023
Thank you for taking the time to leave a review! we are so pleased you are happy with our service and delivery lead time.
1 Aug 2023
 Verified review
Very fast delivery and quality product
Report review
Answer by moonlightdesign.co.uk
11 Aug 2023
We're delighted to hear that the delivery was quick and you received a quality product. Thank you!
30 Jul 2023
 Verified review
Report review
Answer by moonlightdesign.co.uk
31 Jul 2023
Thank you for taking the time to leave us a 5-star rating!
27 Jul 2023
 Verified review
Great service from Beth and lights were supplied on time. Good value for money.
Report review
Answer by moonlightdesign.co.uk
27 Jul 2023
Thank you very much for leaving such a kind review! We are glad that Beth was able to assist you and that the fittings purchased lived up to expectations.
20 Jul 2023
 Verified review
Great service from start to finish. Great light fitting.
Report review
Answer by moonlightdesign.co.uk
20 Jul 2023
Thank you for taking the time to leave a review! The fitting looks beautiful and we are so pleased you are happy with our service and product.