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moonlightdesign.co.ukReviews

: 1,123Excellent

4.87

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certified since: 25/04/2013
updated on: 09/08/2022
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certified since: 25/04/2013
updated on: 09/08/2022
moonlightdesign.co.uk is checked and certified according to the Trusted Shops quality criteria
  • Verified identity
  • Protection of personal data
  • Clear ordering process

Secured by a guarantee

At moonlightdesign.co.uk, you can use the guarantee from Trusted Shops and protect up to £2,500. Find out more

Reviews for moonlightdesign.co.uk

197 verified reviews in the last 12 months

1,123 total reviews
This is how we ensure that reviews come from real consumers.

the most relevant positive review


7 months ago
Although the lights were not totally what we expected we have decided to keep them and try them out in the summer in our gazebo. After informing the supplier they gave us excellent customer service and even offered to refund us. Would certainly deal with them again
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the most relevant critical review


1 year ago 
The tiffany table lamp arrived quickly and was well packed. However the colours of the lamp were very different to the ones in th e online picture. This lamp was bought specifically to match our existing tiffany ceiling lampshade and colours in the Liiberty material on our settees. The colours are not an a slight variation but totally different. Therefore the picture online is very deceptive .
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Reviews for moonlightdesign.co.uk

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 Verified review
3 months ago
It’s Beautiful stylish lamp
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3 months ago
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3 months ago
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3 months ago
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4 months ago
Placed the order and item arrived early. Although the base was slightly damaged, contacted their service desk and sent a photo as requested new item was received the following day. If only other companies were as helpful and curious as this company. They supply good quality item at good prices and would recommend them highly
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 Verified review
4 months ago
Rock light - just had the lights put up and we love them. Look great in the day but even better at night
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4 months ago
speed of delivery very careful packaging identical to photograh
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 Verified review
4 months ago
Great choice of designs at competitive prices.
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4 months ago
Best price, quick delivery, great product.
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 Verified review
4 months ago
Delivery fast and undamaged.
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4 months ago
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4 months ago
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4 months ago
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7 months ago
Although the lights were not totally what we expected we have decided to keep them and try them out in the summer in our gazebo. After informing the supplier they gave us excellent customer service and even offered to refund us. Would certainly deal with them again
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Answer by moonlightdesign.co.uk
7 months ago
Thank you for your feedback. We're so sorry to hear that you're disappointed in the quality of the product. The fittings are IP20 rated and suitable for use outdoors, with a warranty of 1 year. Please email us if you are unhappy with the standard of the product we would be more than happy to assist you with returning it.
 Verified review
1 year ago
I am always apprehensive when buying anything online as you never know what the outcome will be. However, I can honestly say that the Customer Service I experienced with Moonlight Design is one of the best I have ever had. I chose what I wanted, it was delivered within 2 days and the protective packaging meant there was no chance of breakage! Will be looking to purchase more!
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 Verified review
1 year ago
the automated ordering system is easy to use and the turnaround is measured in minutes, is orders are with suppliers the same day they deal with anomalies and queries quickly fantastic service - the only way they could improve the service is to allow the customer to download receipts against their order numbers once the goods have shipped!
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 Verified review
5 months ago
Found the lights I wanted at a competitive price. Kept informed on delivery, lights arrived quickly and when one arrived missing a part, they were super quick in sending out the extra part; it arrived in the post the day after I contacted them. Excellent customer service, would definitely use Moonlight again.
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1 year ago
Can’t really rate product yet as it’s on pre order so unsure if it will arrive for dispatch yet but the website & enquiry was quick response so fingers crossed I get the product I’ve ordered I ordered from another site in January but never got it & this price from here is a lot cheaper for same product xx
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 Verified review
9 months ago
Delivery of light fitting received within a few days. Unfortunately the light fitting was faulty due to manufacturer assembling incorrectly so I emailed customer services. They replied the next day and a replacement was sent straight away. Excellent customer service
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 Verified review
6 months ago
I got great customer service support to find the right bathroom spotlights we were looking for. Our purchase arrived earlier than the 7 day expected period. After fitting by an electrician, the lights are bright and stylish, with changeable bulbs that we wanted
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