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moonlightdesign.co.uk
Reviews:

314 reviews in the last 12 months1,625 total reviews  

4.90
Excellent

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Top positive review

26 Feb 2024
 Verified review
One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying. After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.

Top negative review

14 Aug 2023
 Verified review
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email. No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed. The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day. Product great, delivery service awful.
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Reviews for moonlightdesign.co.uk

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5 Jun 2023
 Verified review
The delivery was quick and fedex driver was polite and courteous, the lamp was perfect. Thank you
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Answer by moonlightdesign.co.uk
5 Jun 2023
Thank you for your lovely feedback! It's lovely to know that the delivery arrived promptly and the driver delivered in a polite manner. We are happy to hear you are pleased with the light received.
10 Nov 2023
 Verified review
Package arrived on time and was superbly packaged Excellent email back up. What more do you need
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Answer by moonlightdesign.co.uk
10 Nov 2023
Thank you for your kind review! We're delighted to hear that your package arrived on time and was well-packaged. We strive to provide excellent service, and we appreciate your positive feedback.
13 Oct 2023
 Verified review

Really quick, quality lamp

Really quick. Very well packaged. Exactly as I imagined. Very good quality product. Made my day.
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Answer by moonlightdesign.co.uk
13 Oct 2023
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with us, from the quick delivery to the excellent packaging. We're glad that the product matched your expectations and brightened your day (P.S. The lamp looks beautiful!)
30 Nov 2023
 Verified review
It was great that someone answered the phone which is u usual nowadays. Beth was very helpful
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Answer by moonlightdesign.co.uk
1 Dec 2023
Thank you for your 5* review! We're pleased to hear that you appreciated the personal touch of having someone answer the phone, and we're glad Beth was very helpful.
19 Jun 2023
 Verified review
Customer service was excellent as I had several questions which were all answered immediately
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Answer by moonlightdesign.co.uk
19 Jun 2023
Thank you for taking the time to leave such great feedback. It is lovely to hear that you are happy with the level of service received!
3 Dec 2023
 Verified review

Good experience all round

Kept informed of progress of order , good quality light . Arrived quickly , well packaged .
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Answer by moonlightdesign.co.uk
4 Dec 2023
Thank you for your review! We're delighted to hear that you had a good experience with us, from being kept informed about the order progress to receiving a good quality light that arrived quickly.
14 Nov 2023
 Verified review

excellent service

Great technical knowledge, excellent service, great communication, always a good experience.
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Answer by moonlightdesign.co.uk
14 Nov 2023
Thank you for your wonderful review! We're delighted to hear that you found our service excellent, appreciated our technical knowledge, and had a positive experience with us.
3 Oct 2023
 Verified review
The product arrived on time, and the packaging was very robust. Would easily use them again.
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Answer by moonlightdesign.co.uk
4 Oct 2023
Thank you for your 5* review! We're pleased to hear that your product arrived on time and in excellent packaging. We look forward to serving you again in the future.
7 Aug 2023
 Verified review
Very competitive prices and super quick delivery- I don’t know how you can improve on that?
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Answer by moonlightdesign.co.uk
7 Aug 2023
Thank you for taking the time to leave a review! What fantastic feedback, we are so pleased to hear that you are happy with our service.
9 Nov 2023
 Verified review
Excellent service, very quick delivery, great prices, and will certainly use them again
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Answer by moonlightdesign.co.uk
9 Nov 2023
Thank you for your review! We're delighted to hear that you were pleased with our excellent service, quick delivery, and competitive prices. It would be our pleasure to be of service to you again in the future.
12 Aug 2023
 Verified review

Clear website. Speedy delivery.

Clear website. Simple ordering process. Fair shipping costs (if any). Speedy delivery.
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Answer by moonlightdesign.co.uk
14 Aug 2023
Thank you for the kind feedback, it's great to hear that you found our ordering process simple and our delivery quick!
3 Nov 2023
 Verified review

Brilliant Service

Order was delivered the next day. Goods were of very good quality and excellent value.
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Answer by moonlightdesign.co.uk
3 Nov 2023
Thank you for your kind words! We're thrilled to hear that you received your order promptly and that you're satisfied with the quality and value. If you need anything else, please don't hesitate to contact us.
7 Nov 2023
 Verified review
Excellent office/desk lamp with fast delivery. The best service for a happy customer!
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Answer by moonlightdesign.co.uk
7 Nov 2023
Thank you for your review! We're delighted to hear that you're enjoying your desk lamp and that the fast delivery added to your positive experience.
7 Dec 2023
 Verified review
Great product and great service. Easy to speak to and great communication. Thank you
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Answer by moonlightdesign.co.uk
7 Dec 2023
Thank you for your wonderful review! We're delighted to hear that you found our product and our service excellent.
28 Mar 2024
 Verified review
Ordered light fittiing on Sunday afternoon, delivered on the next Tuesday morning
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Answer by moonlightdesign.co.uk
2 Apr 2024
Thank you for your fantastic review! We're thrilled to hear about the fast and efficient delivery.
19 May 2023
 Verified review

Great prices and customer service

Great customer service, cheaper price than anywhere else and fast free delivery.
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Answer by moonlightdesign.co.uk
23 May 2023
Thank you for your lovely feedback! It's great to know that you were pleased with the service and delivery.
27 Jul 2023
 Verified review
Great service from Beth and lights were supplied on time. Good value for money.
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Answer by moonlightdesign.co.uk
27 Jul 2023
Thank you very much for leaving such a kind review! We are glad that Beth was able to assist you and that the fittings purchased lived up to expectations.
8 Jul 2023
 Verified review

Great service and reasonable prices

Quick delivery and product as described, would recommend and use them again.
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Answer by moonlightdesign.co.uk
10 Jul 2023
We appreciate your kind review. Thank you for your positive feedback and we look forward to serving you again.
5 Sept 2023
 Verified review
Great service, quick delivery and very quick at answering Customer queries.
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Answer by moonlightdesign.co.uk
6 Sept 2023
Thank you for the positive review! We're glad to hear that you appreciated our quick service and responsive customer support as these are top priorities for us.
25 Nov 2023
 Verified review
Incredibly fast service and always next day delivery. Highly recommend it
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Answer by moonlightdesign.co.uk
27 Nov 2023
Thank you for your wonderful review! We're delighted to hear that you appreciate our fast service and the reliability of next-day delivery. Your recommendation means a lot to us.