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moonlightdesign.co.uk
Reviews:

316 reviews in the last 12 months1,629 total reviews  

4.90
Excellent

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Top positive review

26 Feb 2024
 Verified review
One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying. After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.

Top negative review

14 Aug 2023
 Verified review
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email. No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed. The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day. Product great, delivery service awful.
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Reviews for moonlightdesign.co.uk

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6 Feb 2024
 Verified review

Great customer service.

Small damage on a light, sorted immediately. Replacement sent within one day. Very polite. Highly recommended.
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Answer by moonlightdesign.co.uk
7 Feb 2024
We're delighted to have been of assistance! Thank you for highlighting our swift resolution and customer service. Your recommendation is greatly appreciated.
5 Feb 2024
 Verified review
Excellent service would highly recommend this company. Great customer service great products.
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Answer by moonlightdesign.co.uk
5 Feb 2024
Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our service and products. Your recommendation means a lot to us.
16 Jan 2024
 Verified review
Amazing service.. super fast delivery… absolutely thrilled with the light
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Answer by moonlightdesign.co.uk
26 Jan 2024
We're delighted to hear your positive feedback! Thank you for appreciating our service and speedy delivery. We're thrilled that you're pleased with your new light.
16 Jan 2024
 Verified review
good comms. Arrived when they said it would. Best price found too
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thank you for your positive review! We're thrilled to hear that you found our communication effective and that your order arrived as expected. We're committed to providing the best prices and service to our customers.
15 Jan 2024
 Verified review
Excellent price and service. Lights really good quality
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Answer by moonlightdesign.co.uk
26 Jan 2024
We appreciate your positive feedback! Delighted to hear you found our prices and service excellent. It's great to know you're satisfied with the quality of the lights.
11 Jan 2024
 Verified review
Ordered two lamps on pre-order. Came early. Thanks
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Answer by moonlightdesign.co.uk
11 Jan 2024
Thank you for your positive feedback! We're delighted to hear that your pre-ordered lamps arrived ahead of schedule!
10 Jan 2024
 Verified review
Beautiful product, great price and fast delivery.
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Answer by moonlightdesign.co.uk
11 Jan 2024
Thank you for your kind words! We're thrilled to hear that you are pleased with our product, price and delivery!
18 Jan 2024
 Verified review
Wonderful To improve stop sending this trash!!
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thank you for your feedback. We're sorry to hear you're receiving unwanted communications. Your satisfaction is important to us, and we'll make sure to address this issue promptly.
12 Jan 2024
 Verified review
Beautiful thing and fantastic customer care.
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thank you for your kind words! We appreciate your positive feedback on our customer care.
11 Jan 2024
 Verified review
Great price, good product and fast delivery.
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Answer by moonlightdesign.co.uk
11 Jan 2024
We're delighted to hear you had such a positive experience! Thank you for choosing us.
24 Jan 2024
 Verified review

Quick turn around

Very speedy distribution and decent price
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thanks for your review! We're glad you enjoyed our quick service and found our prices reasonable.
20 Jan 2024
 Verified review
Arrived on time in a great condition
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thank you for sharing your experience! We're delighted to hear your order arrived on time and in great condition.
LP
Lorr P.
Launceston
21 Jan 2024
 Verified review
Speedy delivery and lovely product
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thanks for your review! We're thrilled you received your order quickly and that you love the product.
4 Feb 2024
 Verified review
Great website & rapid delivery
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Answer by moonlightdesign.co.uk
5 Feb 2024
Thank you for your feedback! We're delighted to hear that you enjoyed our website and experienced speedy delivery.
5 Feb 2024
 Verified review
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Answer by moonlightdesign.co.uk
5 Feb 2024
Thank you for taking the time to leave us a 5* rating!
29 Jan 2024
 Verified review
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Answer by moonlightdesign.co.uk
29 Jan 2024
Thank you for taking the time to leave us a 5* rating!
14 Jan 2024
 Verified review
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thank you for taking the time to leave us a 5* rating!
10 Jan 2024
 Verified review
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Answer by moonlightdesign.co.uk
11 Jan 2024
Thank you for taking the time to leave us a 5* rating!
5 Sept 2023
 Verified review

First Class Web Site

I think that "Moonlightdesign" is one of the best web sites I have used for a long time. The online purchase was easy and non fussy. The feedback by e-mail from the moment of online purchase was first class. They informed me day by day of the state of my purchase and when the goods could be expected. The whole process was very quick and hassle free. Also there was the extra security feature of a "Safe" purchase guarantee. Highly recommend! CT
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Answer by moonlightdesign.co.uk
6 Sept 2023
Thank you so much for your kind words! We're thrilled that you had such a positive experience with us. Your satisfaction is our top priority, and we're delighted that you found our online purchase process easy and hassle-free, with excellent email updates. We look forward to serving you again in the future.
7 Dec 2023
 Verified review

Great Customer Service team

Great website, competitive prices and very wide choice of styles...ordered a number of different items, some of which were not suitable and needed returning, so had to contact customer service several times - eg. courier lost one parcel etc...what was very refreshing, was the excellent level of customer service; prompt and helpful responses to emails or phone calls. So definitely making Moonlight my first choice when browsing lighting fittings
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Answer by moonlightdesign.co.uk
7 Dec 2023
Thank you for your wonderful review! We're thrilled to hear that you found our website great, prices competitive, and styles varied. We appreciate your acknowledgment of our Customer Service team's excellence in handling various situations. If you ever need more lighting or have any questions, we look forward to being your first choice. Your support means a lot to us!