moonlightdesign.co.ukReviews:
417 reviews in the last 12 months1,795 total reviews
Excellent
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Most relevant positive review
6 May 2024
Verified review
The customer service is great. When DPD failed to deliver and refused to provide a contact number, Moonlight was able to get the delivery re-organised within 24 hours (when DPD had initially offered to try again in 5 days time. Their products are lovely as well. I wouldn't shop anywhere else for lighting.
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Most relevant negative review
6 Sept 2024
Verified review
Ordered a lamp. You sent an email stating it was out of stock and would be delivered in November. 2 days later I receive an email stating my lamp has been delivered but it's only the shade, not the lamp! Apparently my account is now closed.... nope. A £100 pound lamp has not been delivered just a shade so I want the base or a refund!
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Reviews for moonlightdesign.co.uk
6 Sept 2024
Verified review
Ordered a lamp. You sent an email stating it was out of stock and would be delivered in November. 2 days later I receive an email stating my lamp has been delivered but it's only the shade, not the lamp! Apparently my account is now closed.... nope. A £100 pound lamp has not been delivered just a shade so I want the base or a refund!
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Answer by moonlightdesign.co.uk
7 Sept 2024
We apologise for the inconvenience caused by the missing lamp base. As discussed over the phone with you this morning, we were unaware that the manufacturer had dispatched just the shade on its own. We are raising this issue with them immediately and will keep you updated on the resolution. Rest assured, we are committed to providing you with the complete product as soon as possible.
13 Jul 2024
Verified review
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Answer by moonlightdesign.co.uk
23 Jul 2024
We appreciate you taking the time to leave feedback. We’re sorry to hear about the issues you experienced with your deliveries. We understand your frustration and want to assure you that we worked hard to resolve the situation. We're disappointed to see you've rated us 1 star overall as this isn't reflective of the high standards we aim for. We understand your experience fell short of our usual service and apologise for any inconvenience caused.
1 Jun 2024
Verified review
Some criticism of the product shipped
Delivery was good although no notification from Moonlight was received. Although the web site specifically asked for the variant requirement (long or short pin) the opposite variant was received. One of the bulbs had a white powdery deposit on both surfaces of the plate - although seemed to function as expected.
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Answer by moonlightdesign.co.uk
4 Jun 2024
Thank you for your feedback. We are keen to resolve the issues mentioned and would like to apologise for the missing dispatch notification. This sadly, was due to technical problems with our supplier's warehouse (which have since been rectified). Regarding the LED pin length, can you confirm which size you received? We'll ensure you get the correct ones. The white deposit you referred to is likely "thermal paste" used with replacement chips. Please kindly respond to our recent email so that we can resolve this matter for you.
2 Feb 2024
Verified review
Light Damage
Light delivered with slight damage to fitting cup.
Product looks good and was delivered on time. Just the disappointment in receiving a product which has been damaged.
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Answer by moonlightdesign.co.uk
2 Feb 2024
We sincerely apologise for the inconvenience caused by the damage to the ceiling cup of your light fitting. We understand how disappointing it can be to receive a product in less-than-perfect condition. Our team has already reached out to you via email to address this issue and resolve it to your satisfaction. We appreciate your patience and cooperation as we work to make things right.
1 Dec 2023
Verified review
Poor finish to an expensive item and no free returns service.
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Answer by moonlightdesign.co.uk
1 Dec 2023
We are sorry to hear of your disappointment and regret any discontent with the item's finish. If you believe this to be a fault with the product, please email us with images of the suspected fault for us to investigate. Regarding returns on un-damaged, non-faulty items, it's outlined in our terms & conditions that we do not offer free returns. This allows us to keep our products affordable.