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moonlightdesign.co.uk
Reviews:

312 reviews in the last 12 months1,617 total reviews  

4.90
Excellent

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Top positive review

26 Feb 2024
 Verified review
One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying. After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.

Top negative review

14 Aug 2023
 Verified review
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email. No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed. The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day. Product great, delivery service awful.
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Reviews for moonlightdesign.co.uk

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Latest first
8 Jul 2023
 Verified review
very easy to order and fast delivery
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Answer by moonlightdesign.co.uk
10 Jul 2023
We're delighted to hear that your ordering experience was smooth and the delivery was quick. Thank you!
8 Jul 2023
 Verified review

Great service and reasonable prices

Quick delivery and product as described, would recommend and use them again.
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Answer by moonlightdesign.co.uk
10 Jul 2023
We appreciate your kind review. Thank you for your positive feedback and we look forward to serving you again.
7 Jul 2023
 Verified review
Great customer service. I called to check delivery lead times as moving house but didn’t need to worry as it arrived next day. Unfortunately one of the glass pendants were broken in transit. I sent a photo and they sent a replacement out the next day. I can’t fault them. Very friendly and professional (and loads cheaper for the exact same lights as in JL).
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Answer by moonlightdesign.co.uk
10 Jul 2023
Thank you for your kind words! We're glad we could provide excellent service and promptly resolve the issue.
6 Jul 2023
 Verified review
Service was amazing so quick and efficient. Loved my purchase, products are very high quality. Very pleased with my experience with this company
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Answer by moonlightdesign.co.uk
6 Jul 2023
Thank you for taking the time to leave such lovely feedback. It is fantastic to hear that you are happy with the level of service received and the products purchased!
26 Jun 2023
 Verified review
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Answer by moonlightdesign.co.uk
26 Jun 2023
Thank you for taking the time to leave a review! We'd love to know how we could have improved your experience, so please keep an eye on your inbox.
26 Jun 2023
 Verified review
Quick response and delivery time. Well priced , good quality light fittings. Excellent customer experience overall!
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Answer by moonlightdesign.co.uk
26 Jun 2023
Thank you for taking the time to leave such a great review. We are really pleased to hear that you are happy with our customer service and quality of the fittings you received!
23 Jun 2023
 Verified review
Very fast delivery
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Answer by moonlightdesign.co.uk
23 Jun 2023
Thank you for taking the time to leave this great review. We are pleased to hear that your delivery was fast as promised!
19 Jun 2023
 Verified review
Customer service was excellent as I had several questions which were all answered immediately
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Answer by moonlightdesign.co.uk
19 Jun 2023
Thank you for taking the time to leave such great feedback. It is lovely to hear that you are happy with the level of service received!
13 Jun 2023
 Verified review
Great customer service. Speedy delivery.
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Answer by moonlightdesign.co.uk
13 Jun 2023
Thank you for your positive feedback! We're pleased to hear that your order was promptly dispatched and delivered to you.
10 Jun 2023
 Verified review

Very prompt deliver

Very prompt delivery
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Answer by moonlightdesign.co.uk
12 Jun 2023
Thank you for taking the time to leave such a great review.
6 Jun 2023
 Verified review
Great pricing and excellent customer services support
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Answer by moonlightdesign.co.uk
6 Jun 2023
Thank you for taking the time to leave such a fantastic review. We are really pleased to hear that you are happy with our customer service and pricing!
5 Jun 2023
 Verified review
The delivery was quick and fedex driver was polite and courteous, the lamp was perfect. Thank you
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Answer by moonlightdesign.co.uk
5 Jun 2023
Thank you for your lovely feedback! It's lovely to know that the delivery arrived promptly and the driver delivered in a polite manner. We are happy to hear you are pleased with the light received.
3 Jun 2023
 Verified review
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Answer by moonlightdesign.co.uk
6 Jun 2023
Thank you for taking the time to leave us a review!
1 Jun 2023
 Verified review
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Answer by moonlightdesign.co.uk
6 Jun 2023
Thank you for the great review!
26 May 2023
 Verified review
Quick dispatch and delivery. Item arrived completely as shown in picture.
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Answer by moonlightdesign.co.uk
26 May 2023
Thank you for your positive feedback! We're thrilled to hear that your order was promptly dispatched and delivered, and that the item arrived exactly as pictured.
24 May 2023
 Verified review
Delivered really quickly. Great lights which look good in our lounge.
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Answer by moonlightdesign.co.uk
24 May 2023
Thank you for your lovely feedback! It's great to know that the delivery arrived promptly and that you are happy with the lights received.
21 May 2023
 Verified review
The goods were of a high quality, the service was second to none. I was informed of the delivery date & time & it was fulfilled extremely quickly. Would recommend
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Answer by moonlightdesign.co.uk
23 May 2023
Thank you for leaving such a kind review. We really appreciate your comments about our quality of service provided and delivery lead time.
21 May 2023
 Verified review
Great customer service, extra info provided to help, competitive prices, prompt dispatch and next day delivery. Thank you!
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Answer by moonlightdesign.co.uk
23 May 2023
Thank you for taking the time to leave feedback. It is lovely to hear that you are happy with the level of service received and the quick delivery time.
20 May 2023
 Verified review
Great product, quick delivery and best price
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Answer by moonlightdesign.co.uk
23 May 2023
Thank you for your kind feedback! It's great to hear that you were happy with the delivery and price.
19 May 2023
 Verified review

Great prices and customer service

Great customer service, cheaper price than anywhere else and fast free delivery.
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Answer by moonlightdesign.co.uk
23 May 2023
Thank you for your lovely feedback! It's great to know that you were pleased with the service and delivery.