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moonlightdesign.co.uk
Reviews:

317 reviews in the last 12 months1,634 total reviews  

4.90
Excellent

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Top positive review

26 Feb 2024
 Verified review
One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying. After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.

Top negative review

14 Aug 2023
 Verified review
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email. No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed. The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day. Product great, delivery service awful.
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Reviews for moonlightdesign.co.uk

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9 Feb 2024
 Verified review
Excellent service. Quick delivery and lovely product. What more can I say except thank you and we will be recommending you to others.
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Answer by moonlightdesign.co.uk
9 Feb 2024
Thank you for your kind words and recommendation - it means the world to us. We strive to always provide excellent service and quick delivery, and we're happy to know we met your expectations. We hope to serve you again soon.
6 Feb 2024
 Verified review

Great customer service.

Small damage on a light, sorted immediately. Replacement sent within one day. Very polite. Highly recommended.
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Answer by moonlightdesign.co.uk
7 Feb 2024
We're delighted to have been of assistance! Thank you for highlighting our swift resolution and customer service. Your recommendation is greatly appreciated.
12 Feb 2024
 Verified review

Flush Ceiling Light

They had exactly what I wanted. It came very quickly. I am very happy with my purchase. Good VFM.
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Answer by moonlightdesign.co.uk
26 Feb 2024
We're thrilled to hear that you found exactly what you wanted and that it arrived quickly. Your satisfaction is important to us, and we're delighted that you're happy with your purchase
5 Feb 2024
 Verified review
Excellent service would highly recommend this company. Great customer service great products.
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Answer by moonlightdesign.co.uk
5 Feb 2024
Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our service and products. Your recommendation means a lot to us.
11 Feb 2024
 Verified review
Lots of choice. Reasonable prices. Good communication.
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Answer by moonlightdesign.co.uk
26 Feb 2024
Thank you for your feedback! We're glad to hear that you found our selection varied, our prices reasonable, and communication effective. Your satisfaction is important to us, and we're grateful for your support.
24 Jan 2024
 Verified review

Quick turn around

Very speedy distribution and decent price
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thanks for your review! We're glad you enjoyed our quick service and found our prices reasonable.
20 Jan 2024
 Verified review
Arrived on time in a great condition
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thank you for sharing your experience! We're delighted to hear your order arrived on time and in great condition.
LP
Lorr P.
Launceston
21 Jan 2024
 Verified review
Speedy delivery and lovely product
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thanks for your review! We're thrilled you received your order quickly and that you love the product.
10 Feb 2024
 Verified review

Great!

Quick. Well priced. No complaints!
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Answer by moonlightdesign.co.uk
26 Feb 2024
Thank you for the review! We really appreciate it
4 Feb 2024
 Verified review
Great website & rapid delivery
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Answer by moonlightdesign.co.uk
5 Feb 2024
Thank you for your feedback! We're delighted to hear that you enjoyed our website and experienced speedy delivery.
5 Feb 2024
 Verified review
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Answer by moonlightdesign.co.uk
5 Feb 2024
Thank you for taking the time to leave us a 5* rating!
29 Jan 2024
 Verified review
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Answer by moonlightdesign.co.uk
29 Jan 2024
Thank you for taking the time to leave us a 5* rating!
2 Feb 2024
 Verified review

Light Damage

Light delivered with slight damage to fitting cup. Product looks good and was delivered on time. Just the disappointment in receiving a product which has been damaged.
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Answer by moonlightdesign.co.uk
2 Feb 2024
We sincerely apologise for the inconvenience caused by the damage to the ceiling cup of your light fitting. We understand how disappointing it can be to receive a product in less-than-perfect condition. Our team has already reached out to you via email to address this issue and resolve it to your satisfaction. We appreciate your patience and cooperation as we work to make things right.
5 Sept 2023
 Verified review

First Class Web Site

I think that "Moonlightdesign" is one of the best web sites I have used for a long time. The online purchase was easy and non fussy. The feedback by e-mail from the moment of online purchase was first class. They informed me day by day of the state of my purchase and when the goods could be expected. The whole process was very quick and hassle free. Also there was the extra security feature of a "Safe" purchase guarantee. Highly recommend! CT
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Answer by moonlightdesign.co.uk
6 Sept 2023
Thank you so much for your kind words! We're thrilled that you had such a positive experience with us. Your satisfaction is our top priority, and we're delighted that you found our online purchase process easy and hassle-free, with excellent email updates. We look forward to serving you again in the future.
7 Dec 2023
 Verified review

Great Customer Service team

Great website, competitive prices and very wide choice of styles...ordered a number of different items, some of which were not suitable and needed returning, so had to contact customer service several times - eg. courier lost one parcel etc...what was very refreshing, was the excellent level of customer service; prompt and helpful responses to emails or phone calls. So definitely making Moonlight my first choice when browsing lighting fittings
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Answer by moonlightdesign.co.uk
7 Dec 2023
Thank you for your wonderful review! We're thrilled to hear that you found our website great, prices competitive, and styles varied. We appreciate your acknowledgment of our Customer Service team's excellence in handling various situations. If you ever need more lighting or have any questions, we look forward to being your first choice. Your support means a lot to us!
8 Dec 2023
 Verified review

Great experience all round!

The price was great, but the reviews are what really matters. The reviews are totally justified. I couldn't have experienced better customer service. With chandeliers you always get some chipped crystals. I reached out and 3 replacement crystal were here within 24 hours meaning we didn't have to reschedule the electrician. Brilliant service and will definitely use again. Oh, the light looks amazing too!
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Answer by moonlightdesign.co.uk
8 Dec 2023
Thank you for your fantastic review! We're thrilled to hear about your great experience and that our customer service exceeded your expectations. It's wonderful to know the replacement crystals arrived promptly. If you ever need more lighting or assistance in the future, we look forward to serving you again. Your support is appreciated!
17 Oct 2023
 Verified review

Sullivan Tiffany Glass floor lamp.

Sullivan Tiffany Glass floor standing lamp. Very quick delivery of lamp. Lovely lamp and a good price. It looks good lit up, but still looks good when unlit because of the lovely colouring on the shade. Lesser quality lamps (like a previous small lamp we had) lack the lovely light almost watercolour feeling of the glass in this lamp. Very pleased with it and efficient delivery
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Answer by moonlightdesign.co.uk
17 Oct 2023
Thank you for your wonderful review! We're delighted to hear that you're enjoying the Sullivan Tiffany Glass Floor Lamp. It's great to know that you're satisfied with both the product and our efficient delivery service.
7 Jul 2023
 Verified review
Great customer service. I called to check delivery lead times as moving house but didn’t need to worry as it arrived next day. Unfortunately one of the glass pendants were broken in transit. I sent a photo and they sent a replacement out the next day. I can’t fault them. Very friendly and professional (and loads cheaper for the exact same lights as in JL).
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Answer by moonlightdesign.co.uk
10 Jul 2023
Thank you for your kind words! We're glad we could provide excellent service and promptly resolve the issue.
18 Jan 2024
 Verified review

Endon Hackney floor lamp

The floor lamp was exactly what I wanted. Prompt delivery and very well packaged. Ordered two G9 dimmable bulbs recommended for the lamp. However they did not fit the lamp. Too long. Contacted Moonlight Designs. Problem dealt with efficiently, resulting in a quick refund. No hassle. Very impressed. Good experience.
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Answer by moonlightdesign.co.uk
26 Jan 2024
We're delighted to hear that the floor lamp is exactly what you wanted! Please accept our apologies for the inconvenience with the bulbs, but we're glad we could resolve it efficiently for you.
6 Nov 2023
 Verified review

Great prices and service!

The service was great. The lady that dealt with me did everything to offer the best prices and make the system work, as I was having trouble to apply the discount. Their prices are quite competitive and with the extra discount I got the best offer in market. Also very speedy delivery. Highly recommended.
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Answer by moonlightdesign.co.uk
7 Nov 2023
Thank you for your kind words and 5-star review! We're thrilled to hear that you had a great experience with our service and pricing. We always aim to provide the best for our customers.