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moonlightdesign.co.uk
Reviews:

315 reviews in the last 12 months1,627 total reviews  

4.90
Excellent

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Top positive review

26 Feb 2024
 Verified review
One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying. After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.

Top negative review

14 Aug 2023
 Verified review
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email. No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed. The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day. Product great, delivery service awful.
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Reviews for moonlightdesign.co.uk

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19 Feb 2024
 Verified review

Good price and servixe

Bought and excellent tall lamp off them which was at a good price and came with very quick delivery. Would recommend
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Answer by moonlightdesign.co.uk
26 Feb 2024
Thank you for your feedback! We're thrilled to hear that you found our tall lamp at a good price and that you were pleased with our quick delivery service. Your recommendation means a lot to us.
12 Feb 2024
 Verified review

Flush Ceiling Light

They had exactly what I wanted. It came very quickly. I am very happy with my purchase. Good VFM.
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Answer by moonlightdesign.co.uk
26 Feb 2024
We're thrilled to hear that you found exactly what you wanted and that it arrived quickly. Your satisfaction is important to us, and we're delighted that you're happy with your purchase
28 Feb 2024
 Verified review
Seamless Quality light Very well packaged ( double boxed) Very quick delivery Many thanks!
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Answer by moonlightdesign.co.uk
28 Feb 2024
Thank you for your wonderful review! We're thrilled to hear that your experience with us was seamless, and that you're pleased with the quality of the light.
11 Feb 2024
 Verified review
Lots of choice. Reasonable prices. Good communication.
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Answer by moonlightdesign.co.uk
26 Feb 2024
Thank you for your feedback! We're glad to hear that you found our selection varied, our prices reasonable, and communication effective. Your satisfaction is important to us, and we're grateful for your support.
6 Mar 2024
 Verified review
An outstanding service. Extremely quick and efficient.
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Answer by moonlightdesign.co.uk
6 Mar 2024
Thank you so much for taking the time to leave such a fantastic review. We're very pleased to hear that you are happy with the level of service received!
19 Feb 2024
 Verified review
great service & product easy to deal with
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Answer by moonlightdesign.co.uk
26 Feb 2024
Thanks for the 5* review! It means a lot to us!
21 Feb 2024
 Verified review
Arrived on time great service and items
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Answer by moonlightdesign.co.uk
26 Feb 2024
Thank you for your feedback! We're delighted to hear that your items arrived on time and that you're pleased with our service
10 Feb 2024
 Verified review

Great!

Quick. Well priced. No complaints!
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Answer by moonlightdesign.co.uk
26 Feb 2024
Thank you for the review! We really appreciate it
2 Mar 2024
 Verified review

Nothing could be improved.

Nothing. Service was excellent.
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Answer by moonlightdesign.co.uk
4 Mar 2024
Thank you so much for your wonderful feedback! We're delighted to hear that you found our service excellent.
2 Mar 2024
 Verified review
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Answer by moonlightdesign.co.uk
4 Mar 2024
Thank you for your kind words!
27 Feb 2024
 Verified review
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Answer by moonlightdesign.co.uk
28 Feb 2024
Thank you for taking the time to leave us a 5* rating!
23 Feb 2024
 Verified review
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Answer by moonlightdesign.co.uk
28 Feb 2024
Thank you for taking the time to leave us a 5* rating!
18 Jan 2024
 Verified review

Endon Hackney floor lamp

The floor lamp was exactly what I wanted. Prompt delivery and very well packaged. Ordered two G9 dimmable bulbs recommended for the lamp. However they did not fit the lamp. Too long. Contacted Moonlight Designs. Problem dealt with efficiently, resulting in a quick refund. No hassle. Very impressed. Good experience.
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Answer by moonlightdesign.co.uk
26 Jan 2024
We're delighted to hear that the floor lamp is exactly what you wanted! Please accept our apologies for the inconvenience with the bulbs, but we're glad we could resolve it efficiently for you.
26 Jan 2024
 Verified review

Excellent Customer Service

I phoned customer services with a query about supply of bulbs for my light fitting. The lady I spoke to, not only checked with the supplier as to the correct ones, but posted them on the website as accessories to the lamp making it very easy for me to order. I was very impressed with her customer service.
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thank you for taking the time to leave a review and for sharing your positive experience! We're thrilled to hear that our customer service team could assist you effectively. We aim to provide the best service, and it's great to know we could help.
14 Jan 2024
 Verified review

Moonlight excellent but courier service pathetic.

Moonlight’s communication and speed of despatch to their courier was excellent. However, their courier’s performance was pathetic and it took them 5 days to deliver a ‘next day’ delivery. Moonlight customer care department were very supportive in resolving this issue.
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Answer by moonlightdesign.co.uk
26 Jan 2024
Thank you for your feedback! We're pleased to hear that you found our communication and despatch process excellent. We apologise for the inconvenience caused by the courier's delayed delivery. We appreciate your patience and are glad our customer care team could assist in resolving the issue.
11 Jan 2024
 Verified review
Good quality lamp, pleased so far, fairly easy to assemble. Would have liked info as to whether I have any redress should the integral lights fail before the "usual number of hours" (can't remember if I read 20 or 30 thousand hours).
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Answer by moonlightdesign.co.uk
11 Jan 2024
Thank you for your feedback! We're delighted to hear that you're pleased with the quality of the lamp. Regarding the integral LED, rest assured that your purchase is covered by a 5-year warranty, as detailed on our product page.
9 Jan 2024
 Verified review
Ordered two light fixtures and delivered within two days of ordering. Had a slight issue with one of the glass shades. I emailed them and they promptly replied and have sorted it. I would buy from this company again.
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Answer by moonlightdesign.co.uk
9 Jan 2024
Thank you for your review! We're glad to hear that your order was delivered promptly, and we appreciate your understanding and patience regarding the slight issue with one of the glass shades.
JR
John R.
PENZANCE
9 Jan 2024
 Verified review

Excellent value, delivery and customer service.

Excellent value, delivery service and customer service. I have bought goods from this company many times and every tome has been without fuss or difficulty. An abxolute pleasure to do business with. Thank you.
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Answer by moonlightdesign.co.uk
9 Jan 2024
Thank you for your kind words and for being a valued repeat customer! We're delighted to hear that you find our products to be excellent value and that our delivery service and customer service have met your expectations.
4 Feb 2024
 Verified review
Such a pleasure to order from this company. They went above and beyond to help me find the right bulbs for my lamps . Delivery was next day super fast . Packed well . Very happy thank you
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Answer by moonlightdesign.co.uk
5 Feb 2024
Thank you for your kind words! We're thrilled to hear that you had a positive experience with us. Our team is dedicated to providing excellent service, and we're glad we could assist you in finding the right bulbs for your lamps.
2 Feb 2024
 Verified review

Excellent

Good communication on phone when asking about stock. Prompt delivery with text from courier. Double boxed package arrived with no signs of dents or damage. Excellent service.
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Answer by moonlightdesign.co.uk
2 Feb 2024
Thank you! We're thrilled you had a smooth experience from communication to delivery, and appreciate your positive feedback!