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Most relevant positive review
6 May 2024
Verified review
The customer service is great. When DPD failed to deliver and refused to provide a contact number, Moonlight was able to get the delivery re-organised within 24 hours (when DPD had initially offered to try again in 5 days time. Their products are lovely as well. I wouldn't shop anywhere else for lighting.
Ordered a lamp. You sent an email stating it was out of stock and would be delivered in November. 2 days later I receive an email stating my lamp has been delivered but it's only the shade, not the lamp! Apparently my account is now closed.... nope. A £100 pound lamp has not been delivered just a shade so I want the base or a refund!
All items in stock, and holding quality brand light fittings.
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Answer by moonlightdesign.co.uk
23 Jul 2024
Thank you for your feedback! We’re glad you appreciate the quality of our light fittings.
25 Jul 2024
Verified review
Accurate pictures and descriptions and prompt service
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Answer by moonlightdesign.co.uk
25 Jul 2024
Your kind words about our pictures, descriptions, and service mean a lot to us - thank you!
12 Aug 2024
Verified review
I received my order the next day. Such great service
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Answer by moonlightdesign.co.uk
12 Aug 2024
We're glad your order arrived so quickly! Thanks for your kind words about our service.
25 Jul 2024
Verified review
Amazing customer service with great effort to help
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Answer by moonlightdesign.co.uk
25 Jul 2024
We're thrilled to hear you had another great experience! Our team love to go the extra mile for our valued customers like you. Thank you for your continued support.
20 Aug 2024
Verified review
Great customer service and communications
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Answer by moonlightdesign.co.uk
22 Aug 2024
Thanks for your kind words! We're glad you had a positive experience with our customer service.