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moonlightdesign.co.uk
Reviews:

315 reviews in the last 12 months1,627 total reviews  

4.90
Excellent

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Top positive review

26 Feb 2024
 Verified review
One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying. After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.

Top negative review

14 Aug 2023
 Verified review
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email. No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed. The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day. Product great, delivery service awful.
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Reviews for moonlightdesign.co.uk

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1 Apr 2024
 Verified review

Delivery not great didn’t deliver to door left package other side of side gate

Delivery not great didn’t deliver
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Answer by moonlightdesign.co.uk
2 Apr 2024
Thank you for your honest feedback. We sincerely apologise that your delivery wasn't ideal and the package wasn't left at your door. We'll be sure to address this with the delivery partners to ensure future deliveries meet your expectations.
22 Mar 2024
 Verified review
Arrived the next day .well packed
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8 Mar 2024
 Verified review
Accent service totally recommend
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Answer by moonlightdesign.co.uk
12 Mar 2024
Thank you very much for taking the time to leave us a 5* star review!
20 Mar 2024
 Verified review
First class, prompt service!
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Answer by moonlightdesign.co.uk
22 Mar 2024
Thank you for your fantastic review. It is great to hear that you received first class customer service.
30 Mar 2024
 Verified review
Good quality light
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Answer by moonlightdesign.co.uk
2 Apr 2024
We appreciate your review! We take pride in offering high-quality lighting.
27 Mar 2024
 Verified review
Always on time
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Answer by moonlightdesign.co.uk
28 Mar 2024
Thank you for your feedback! We're delighted to hear that our commitment to quick delivery has met your expectations.
6 Apr 2024
 Verified review
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Answer by moonlightdesign.co.uk
9 Apr 2024
Thank you for taking the time to leave a 5* rating!
5 Apr 2024
 Verified review
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Answer by moonlightdesign.co.uk
9 Apr 2024
Thank you for taking the time to leave a 5* rating!
5 Apr 2024
 Verified review
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Answer by moonlightdesign.co.uk
9 Apr 2024
Thank you for rating us 4-stars!
28 Mar 2024
 Verified review
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Answer by moonlightdesign.co.uk
2 Apr 2024
Thank you for taking the time to leave a 5* rating!
25 Mar 2024
 Verified review
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Answer by moonlightdesign.co.uk
26 Mar 2024
Thank you for taking the time to leave a 5* rating!
22 Mar 2024
 Verified review
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Answer by moonlightdesign.co.uk
22 Mar 2024
Thank you for taking the time to leave a 5* rating!
26 Feb 2024
 Verified review

Nice light fitting , a bit small but works .

One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying. After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.
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Answer by moonlightdesign.co.uk
26 Feb 2024
Thank you for your feedback on the light fitting and we appreciate your comments regarding the limited number of photos and how this restricted your ability to fully visualise how the lamp would fit in your living room, unfortunately our suppliers only provide limited photos and we do put up everything we have. We will work with them to improve this in the future. I also want to highlight that our return policy does allow for returns prior to installation if the product doesn't meet your expectations. We want to ensure that you are completely satisfied with your purchase, and we're here to assist you with any concerns you may have.
27 Feb 2024
 Verified review
I wanted a product you had the product you had a system in place to supply and deliver the price was sensible so i bought and paid and i am pleased with the product should be getting installed next week many thanks Adrian
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Answer by moonlightdesign.co.uk
28 Feb 2024
Thank you for choosing us! We're delighted to hear you found the product you needed at a sensible price. It's great to know you're pleased with your purchase.
13 Feb 2024
 Verified review

Endon Ridley lampshade

All good. Product wasn’t supposed to be in stock until 16th Feb (ordered a few days before). Received update on 11th to confirm delivery booked and received on 13th. Excellent service and would certainly use again.
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Answer by moonlightdesign.co.uk
26 Feb 2024
Thank you for sharing your experience! We're pleased to hear that you received your product earlier than expected and that you found our service excellent. We appreciate your feedback and look forward to serving you again in the future.
7 Feb 2024
 Verified review

Excellent service

Very happy with my light fitting. It's not been installed yet but it looks really beautiful. The light was packaged extremely well! Nothing was going to damage it along it's journey. Very grateful.
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Answer by moonlightdesign.co.uk
7 Feb 2024
We're thrilled to hear you're happy with your light fitting and our service! Thank you for your kind words. If you ever need assistance in the future, feel free to reach out. Enjoy your beautiful new light.
9 Feb 2024
 Verified review
Excellent service. Quick delivery and lovely product. What more can I say except thank you and we will be recommending you to others.
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Answer by moonlightdesign.co.uk
9 Feb 2024
Thank you for your kind words and recommendation - it means the world to us. We strive to always provide excellent service and quick delivery, and we're happy to know we met your expectations. We hope to serve you again soon.
3 Mar 2024
 Verified review
There was a tasteful selection of lighting available. Communication was good, delivery was timeous and products were well-packaged.
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Answer by moonlightdesign.co.uk
4 Mar 2024
Thank you for your positive feedback! We're delighted to hear that you found our selection tasteful and that the communication, delivery, and packaging met your expectations.
19 Feb 2024
 Verified review

Good price and servixe

Bought and excellent tall lamp off them which was at a good price and came with very quick delivery. Would recommend
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Answer by moonlightdesign.co.uk
26 Feb 2024
Thank you for your feedback! We're thrilled to hear that you found our tall lamp at a good price and that you were pleased with our quick delivery service. Your recommendation means a lot to us.
12 Feb 2024
 Verified review

Flush Ceiling Light

They had exactly what I wanted. It came very quickly. I am very happy with my purchase. Good VFM.
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Answer by moonlightdesign.co.uk
26 Feb 2024
We're thrilled to hear that you found exactly what you wanted and that it arrived quickly. Your satisfaction is important to us, and we're delighted that you're happy with your purchase