moonlightdesign.co.uk- Logo - reviews

moonlightdesign.co.uk
Reviews:

313 reviews in the last 12 months1,625 total reviews  

4.90
Excellent

Trustmark
Valid

Includes Buyer Protection

Certified since: 25 Apr 2013
The Trustmark indicates trustworthy online retailers.
moonlightdesign.co.uk fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

26 Feb 2024
 Verified review
One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying. After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.

Top negative review

14 Aug 2023
 Verified review
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email. No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed. The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day. Product great, delivery service awful.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for moonlightdesign.co.uk

Filter
 Sort by  
Relevance
(292)
(3)
(1)
(2)
Reset
ET
Ed T.
Cardiff, Wales
8 Apr 2024
 Verified review
Report review
Answer by moonlightdesign.co.uk
9 Apr 2024
Thank you for taking the time to leave a 5* rating!
6 Apr 2024
 Verified review
Report review
Answer by moonlightdesign.co.uk
9 Apr 2024
Thank you for taking the time to leave a 5* rating!
6 Apr 2024
 Verified review
Report review
Answer by moonlightdesign.co.uk
9 Apr 2024
Thank you for taking the time to leave a 5* rating!
5 Apr 2024
 Verified review
Report review
Answer by moonlightdesign.co.uk
9 Apr 2024
Thank you for taking the time to leave a 5* rating!
27 Mar 2024
 Verified review
The best price on the internet Fantastic customer service Arrived in excellent time Would recommend them to everyone
Report review
Answer by moonlightdesign.co.uk
28 Mar 2024
Thank you for your review! We're thrilled to hear that you had such a positive experience with us. Providing excellent customer service and timely delivery are top priorities for us, and we're glad to know we hit the mark. We truly appreciate your recommendation and look forward to serving you again in the future.
26 Mar 2024
 Verified review
Very helpful whe I needed to return the light.the product was great but my fault for choosing a wrong position
Report review
Answer by moonlightdesign.co.uk
2 Apr 2024
We're glad we could help with your return, and we appreciate your review!
2 Apr 2024
 Verified review
Quick delivery, product was exactly as described and looks great over the table. Very happy :)
Report review
Answer by moonlightdesign.co.uk
2 Apr 2024
Thank you for sharing your feedback. We're so glad the delivery was quick, the product matched the description, and it looks amazing over your table. We love happy customers and glad you are one of them!
26 Mar 2024
 Verified review
Great product at an excellent price. Good communication and fast delivery from Moonlight.
Report review
Answer by moonlightdesign.co.uk
26 Mar 2024
Thank you so much for the brilliant review. We strive to offer great products at great prices, with excellent communication and fast delivery. Thanks for choosing Moonlight.
15 Mar 2024
 Verified review
Good service. I found the floor lamp i was looking for...which I had found nowhere else
Report review
Answer by moonlightdesign.co.uk
15 Mar 2024
Thank you very much for the 5* review and great feedback! We're pleased to have been of assistance.
28 Mar 2024
 Verified review
Ordered light fittiing on Sunday afternoon, delivered on the next Tuesday morning
Report review
Answer by moonlightdesign.co.uk
2 Apr 2024
Thank you for your fantastic review! We're thrilled to hear about the fast and efficient delivery.
29 Mar 2024
 Verified review
Good price arrived well packed would definitely shop from moonlight design again
Report review
Answer by moonlightdesign.co.uk
2 Apr 2024
We appreciate you taking the time to leave a review! We're happy to hear you found a great price and that your order arrived safely.
29 Mar 2024
 Verified review

Good all round.

Got back to me promptly, processed order very quickly, arrived next day.
Report review
Answer by moonlightdesign.co.uk
2 Apr 2024
Thank you for the fantastic review! We're glad you experienced our speedy communication and fast order processing.
30 Mar 2024
 Verified review
Very quick service from ordering to delivery! Would use again.
Report review
Answer by moonlightdesign.co.uk
2 Apr 2024
Thank you for the 5-star review! We strive for speedy service, and we're delighted to hear you'll be a returning customer.
11 Mar 2024
 Verified review
Ordered Friday delivered Monday morning, superb service.
Report review
Answer by moonlightdesign.co.uk
12 Mar 2024
Thank you for the great feedback! We're thrilled to hear you received superb service with a quick delivery.
6 Mar 2024
 Verified review
An outstanding service. Extremely quick and efficient.
Report review
Answer by moonlightdesign.co.uk
6 Mar 2024
Thank you so much for taking the time to leave such a fantastic review. We're very pleased to hear that you are happy with the level of service received!
30 Mar 2024
 Verified review
I have never known such quick service in my life
Report review
Answer by moonlightdesign.co.uk
2 Apr 2024
We're honoured to hear that you were impressed by our service speed! It makes our day to know we exceeded your expectations.
31 Mar 2024
 Verified review

Excellent company to deal with

Excellent product at a very reasonable price
Report review
Answer by moonlightdesign.co.uk
2 Apr 2024
Thank you for the fantastic review! We're thrilled you found our product both excellent and affordable.
1 Apr 2024
 Verified review

Fist class and swift service throughout.

First class and swift service throughout.
Report review
Answer by moonlightdesign.co.uk
2 Apr 2024
We're delighted to hear about your first-class experience! Swift service is what we aim for – thank you for choosing Moonlight Design.
25 Mar 2024
 Verified review
Quick delivery and great quality product.
Report review
Answer by moonlightdesign.co.uk
26 Mar 2024
Thank you for your fantastic review. We are so pleased to hear that you were happy with the quality of the product and speed of delivery.
1 Apr 2024
 Verified review

Delivery not great didn’t deliver to door left package other side of side gate

Delivery not great didn’t deliver
Report review
Answer by moonlightdesign.co.uk
2 Apr 2024
Thank you for your honest feedback. We sincerely apologise that your delivery wasn't ideal and the package wasn't left at your door. We'll be sure to address this with the delivery partners to ensure future deliveries meet your expectations.