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moonlightdesign.co.uk
Reviews:

311 reviews in the last 12 months1,622 total reviews  

4.90
Excellent

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Top positive review

26 Feb 2024
 Verified review
One of the lamp fittings is too small for a living room and because I couldn’t tell from the pictures, I bought & fitted it as it’s ok , just not how I saw it fitting . However if you had shown more pictures of the lamp on different settings, in various rooms, I would have had a better idea of what I was buying. After all internet shopping is done with info presented by the seller. The seller should take precautions to ensure the product is well understood on their pages to minimise returns.

Top negative review

14 Aug 2023
 Verified review
I was awaiting thrbexpected delivery estimates tomrbof arrival as stated in the confirmation email. No time or day of delivery was sent, and it was just dumped in my front garden, there was no attempt at even knocking on the door or ringing the door bell have a clear sign on the door for deliveries, two bells, one live video and my phone number, and there was a person in the house, luckily who saw him dump n run, so could bring it in, as it was raining, the 12 bulbs were just left on top, box not even closed. The item itself I'd beautiful, but thr delivery meant it could have easily been stolen from my door step, as I was away that week, but luckily I had my mum popping in that day. Product great, delivery service awful.
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Reviews for moonlightdesign.co.uk

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5 Oct 2023
 Verified review
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Answer by moonlightdesign.co.uk
9 Oct 2023
Thank you for taking the time to leave us a 5* rating!
4 Oct 2023
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Answer by moonlightdesign.co.uk
4 Oct 2023
Thank you for taking the time to leave us a 5* rating!
3 Oct 2023
 Verified review
The product arrived on time, and the packaging was very robust. Would easily use them again.
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Answer by moonlightdesign.co.uk
4 Oct 2023
Thank you for your 5* review! We're pleased to hear that your product arrived on time and in excellent packaging. We look forward to serving you again in the future.
3 Oct 2023
 Verified review
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Answer by moonlightdesign.co.uk
3 Oct 2023
Thank you for taking the time to leave us a 5* rating!
3 Oct 2023
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Answer by moonlightdesign.co.uk
3 Oct 2023
Thank you for taking the time to leave us a 5* rating!
2 Oct 2023
 Verified review
Very helpful. Quick free delivery.
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Answer by moonlightdesign.co.uk
3 Oct 2023
Thank you for your review! We're glad to hear that you found our service very helpful and enjoyed the quick, free delivery. If you ever need assistance in the future, please don't hesitate to reach out.
25 Sept 2023
 Verified review

Kitchen light fitting

Arrived when stated, very happy with purchase.
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Answer by moonlightdesign.co.uk
25 Sept 2023
Thank you for your lovely review! We're pleased to hear that your purchase arrived as scheduled and that you're happy with it. The Harper looks fantastic, thank you for sharing the image too!
25 Sept 2023
 Verified review
Quick, effortless service. Would highly recommend
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Answer by moonlightdesign.co.uk
25 Sept 2023
Thank you for your kind review! We're so pleased to hear that you found our service quick and effortless. Your recommendation means a lot to us. If you ever need anything in the future, please don't hesitate to contact us.
23 Sept 2023
 Verified review
Efficient swift service. You could have done anything better.
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Answer by moonlightdesign.co.uk
25 Sept 2023
Thank you for your wonderful review! We're delighted to hear that you had an efficient and swift experience with our service. Customer satisfaction is our top priority.
23 Sept 2023
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Answer by moonlightdesign.co.uk
25 Sept 2023
Thank you for taking the time to leave us a 5* rating!
21 Sept 2023
 Verified review
Good price quality great and excellent delivery turn around
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Answer by moonlightdesign.co.uk
21 Sept 2023
Thank you for taking the time to leave your feedback! We're glad to hear that you found our prices competitive, and that you're satisfied with the quality and delivery speed. Your satisfaction is important to us, and we're here to provide excellent service.
19 Sept 2023
 Verified review
Great product and fast delivery
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Answer by moonlightdesign.co.uk
19 Sept 2023
Thank you for your review! We're pleased to hear that you're happy with our product and our quick delivery service.
18 Sept 2023
 Verified review
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Answer by moonlightdesign.co.uk
19 Sept 2023
Thank you for taking the time to leave us a 5* rating!
16 Sept 2023
 Verified review
Fantastic light fitting beautiful quality, fast delivery and excellent card packaging so arrived in tip top condition
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Answer by moonlightdesign.co.uk
19 Sept 2023
Thank you for your fantastic review! We're thrilled to hear that you love the light fittings and that they arrived in perfect condition. We take pride in providing high-quality products and efficient delivery services. Enjoy your new lights!
13 Sept 2023
 Verified review

Communication issues. I’m

Item arrived as ordered, however, we were not informed that it had been dispatched. When the item arrived on a pallet, the delivery vehicle did not have a tail lift and so could not offload the pallet. I had to assist with stripping the product off the pallet in order to accept delivery. Had I not been there, delivery could not have been completed. It is essential that your company inform the customer when items have been dispatched, as you state innyour order confirmation email.
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Answer by moonlightdesign.co.uk
14 Sept 2023
Please accept our apologies for the issues with your delivery and that your order was not handled as professionally as we expected. We understand that you placed your trust in our services, and we let you down on this occasion. Please be assured, that we will be taking it up with our courier company and implement steps to ensure that this situation does not occur again.
10 Sept 2023
 Verified review
Brilliant as usual. Can't find fault with their design and service. This is my third purchase from this company and won't be looking elsewhere if I need anymore lighting. Expensive, but if you want quality you get what you paid for
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Answer by moonlightdesign.co.uk
19 Sept 2023
Thank you for your continued support and kind words! We're delighted to have you as a loyal customer and are thrilled that you've been consistently pleased with our products and service. We understand the value of quality, and we're here to deliver it. If you ever need more lighting in the future, we'll be here to assist you. Your satisfaction means a lot to us.
8 Sept 2023
 Verified review
We are an electrical company and have been using Moonlight for years. Their customer service is great and the deliveries always come on time. Great supplier to work with!
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Answer by moonlightdesign.co.uk
8 Sept 2023
Thank you for your loyal support and kind words! We appreciate your trust in Moonlight over the years. We're committed to providing excellent customer service and prompt deliveries to meet your needs. It's a pleasure working with you, and we look forward to continuing our partnership.
5 Sept 2023
 Verified review
Great service, quick delivery and very quick at answering Customer queries.
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Answer by moonlightdesign.co.uk
6 Sept 2023
Thank you for the positive review! We're glad to hear that you appreciated our quick service and responsive customer support as these are top priorities for us.
5 Sept 2023
 Verified review

First Class Web Site

I think that "Moonlightdesign" is one of the best web sites I have used for a long time. The online purchase was easy and non fussy. The feedback by e-mail from the moment of online purchase was first class. They informed me day by day of the state of my purchase and when the goods could be expected. The whole process was very quick and hassle free. Also there was the extra security feature of a "Safe" purchase guarantee. Highly recommend! CT
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Answer by moonlightdesign.co.uk
6 Sept 2023
Thank you so much for your kind words! We're thrilled that you had such a positive experience with us. Your satisfaction is our top priority, and we're delighted that you found our online purchase process easy and hassle-free, with excellent email updates. We look forward to serving you again in the future.
4 Sept 2023
 Verified review
My order came the next day and am pleased with the quality.
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Answer by moonlightdesign.co.uk
6 Sept 2023
Thank you for your feedback! We're delighted to hear that your order arrived promptly and that you're satisfied with the quality of the products.