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The Rug Shop UK
Reviews:

468 reviews in the last 12 months3,091 total reviews  

4.56
Excellent
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Top positive review

12 Dec 2023
 Verified review
While the ordering and delivery experience was (as previously) good the rug itself was a disappointment in that it is pale taupe rather than silver (photo shows it unrolled slightly and lying on top of the silver rug I had wanted it to replace). I have never previously had to return a rug and would have found a 'returns label' with all relevant returns information required by The Rug Shop helpful. In addition it has become expensive to return an unsuitable item which would make me reluctant to take a chance on ordering a replacement rug.

Top negative review

19 Dec 2023
 Verified review
The rug arrived damaged. When I rang I was told to send photographs which I did immediately. I then didn't hear for 2 days. I was told that the damaged item would be collected on a set day, I explained that this was not possible because we were at work all day but this kept being ignored & I had to keep reiterating. I was told I wouldn't receive a replacement until the faulty item was received back at the warehouse. I was not happy about this as this would have been 3 weeks after the order was placed and so I asked them to cancel the order. by some miracle, I received a call back a short time later saying that the replacement would be delivered on the same day as the damaged one was being collected. On the day the damaged item was collected but no replacement arrived. I waiting in all day, I rang and was reassured it would be with me the following day, I explained that I had waited all day and that I wasn't happy to wait in another day but that it had to arrive the following day as I was going away. I received an email stating that it would be delivered and a call saying the same. The next day came & went still no rug. It finally arrived 4 days late when we were not there. By pure chance my brother was there doing some repairs and so able to accept the replacement but the service was poor. I've used this company 3 times before so not sure why they got it so wrong this time but it will put me off using them again.
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Reviews for The Rug Shop UK

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23 Feb 2024
 Verified review

Good experience

Ordered 2 rugs, was surprised to find that they would be delivered separately, not very eco friendly surely? Other than that service was good, ordering on website was easy and email communication from both the rug shop and couriers was good also. Quality of rugs as expected. Ordered from less expensive range as we are in rented accommodation and just need something to cover carpets which our not to our taste. Would use the rug shop again.
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20 Feb 2024
 Verified review

highly recommend

lots of choice. reasonable price. good style & quality. fast delivery. everything so smooth from surfing the catelogue to placing order to receiving the order. can’t recommend more.
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12 days ago
 Verified review
Have ordered a few times from the Rug Shop and have been very pleased with service & quality of rugs Would recommend highly
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18 Feb 2024
 Verified review
Excellent service from start to finish. Good product.
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18 Feb 2024
 Verified review
Delivery very quick ,very well packed
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19 Feb 2024
 Verified review
Great Choice. Fast Service
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18 Feb 2024
 Verified review
Excellent Service.
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22 Feb 2024
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21 Feb 2024
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9 Feb 2024
 Verified review

Looks good

Good choice. Product is true to the picture on the website, of good quality and looks very nice. Delivery was as promised, only negative was the runners and rug were packaged very tightly in a roll and it took days and many various efforts to get them to lie flat. Eventually got there and very pleased with purchase.
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19 Jan 2024
 Verified review

Impressive Help, Service & Communication

So Impressed with the service and communication. We had to send the item back as the size wasn't quite right for us. It was arranged to go back and the next day we received full refund offered. I immediately reordered the bigger size. Keep up the good work.
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3 Feb 2024
 Verified review
Don't think you could do bettet. Customer service was excellent, and the rug we had to return as a change of mind was quickly refunded. Used you before and would recommend you again.
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22 Jan 2024
 Verified review
The rug was ordered on line and the whole process was simple. The order wS confirmed and delivered as promised within 5 days. The rug was as described and we are very satisfied.
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AP
Andrew P.
Norwich
22 Jan 2024
 Verified review

Rolled to tight.

The carpet was rolled so tight that it has left lines right across the carpet and looks awful. A couple of them have gone but still have two. Apart from that it is great.
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31 Jan 2024
 Verified review
Excellent runner for our hall in a size that few people stock. Great quality at a good price and very efficient delivery. I would thoroughly recommend The Rug Shop.
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20 Jan 2024
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I found it very easy to use the online ordering system. The rug was delivered promptly. Very pleased with the rug and it was exactly as described on the website.
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9 Feb 2024
 Verified review
Excellent service, the rug was cheaper than other places. Great communication about the shipping and delivery, I would recommend using The Rug Shop. Many thanks
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12 Feb 2024
 Verified review
Cheapest price after comparing various suppliers. Prompt and free delivery. Can also talk to real humans at the firm which I did before ordering.
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22 Jan 2024
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Aurora rug

I am really pleased with my purchase my rug is lovely quality and looks so nice in my living room. Delivery was quick and the price was good.
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1 Feb 2024
 Verified review
Everything was straight forward which was wonderful I will definately use again A company that gives you confidence when ordering online
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