The Rug Shop UKReviews:
552 reviews in the last 12 months2,915 total reviews
Good
Top positive review
18 Aug 2023
Verified review
Rug is true to size and design. I love how vibrant the colours are and it’s very soft to touch especially the stone sections where it’s thicker, so feels great under your feet.
There are quite a few long and/or loose threads which I guess can be expected so not too bothered by them, easy to just cut and hoover, but there is one obvious patch that’s either stained or is the wrong colour of material used which is a brown colour on the cream patch so it stands out easily which is a shame and ruins the full star rating.
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Top negative review
11 May 2023
Verified review
I placed an order with The Rug Shop on 28th April. On 3rd May they confirmed my goods had been despatched via 2 separate carriers. The one part, being delivered by Evri, arrived within a couple of days. The other part, shipped via Parcel Force, has still not arrived, with the driver saying he has tried to find my address 6 times but has been unsuccessful. I live just outside a village which has just 4 roads exiting from it, one of which is the one I live on. I have signs on both sides of my gateway, yet the driver still cannot find me.
Whilst The Rug Shop is not directly responsible for the goods not being delivered it is their contractor who is, and I feel they should have taken steps several days ago to send replacement goods via a more reliable carrier. I need these for a wedding gift for Saturday, so tomorrow is my last chance to get them.
More fool me - I knew I should have stuck to my policy of buying off a company who uses DPD, DHL or EVRI for all their sales.
If they arrive tomorrow I'll update this.
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Reviews for The Rug Shop UK
5 Nov 2023
Verified review
A breath of fresh air
A breath of fresh air ! The Rug Shop UK exceeded my expectations with a recent rug purchase. My purchases were delivered promptly. However one of the rugs that I ordered was incorrect and Darren was very proactive in resolving this Issue speedily and now I have my correct purchase.
He was very empathetic and kept me updated regularly. Very professional customer service and I highly recommend their services and will most definitely shop again!
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4 Nov 2023
Verified review
Take a while to dispatch and no tracking info supplied
No tracking info provided. I had to keep emailing for info. Rug was delivered one week after order, luckily I was at home when it appeared. Still waiting for the rug grip sheet to arrive, I've had to chase that up too and don't have tracking. The rug is as described and just what I wanted, and I do get email responses but I feel it would be better if they just sent the info in the first place.
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10 days ago
Verified review
Black Friday
I received an email saying "Black Friday 20% off". In small print "up to" and I only got 10% off my order. 2 days later, I received a further email saying "Black Friday 20% off - everything". You can imagine, I was not amused. Apart from that happy with the rug.
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10 days ago
Verified review
All round great service
Wide range, huge choice of styles and sizes. Very good website with clear images. Rug looks exactly like the photos on the website. Good communication, fast delivery and the rug was well packaged to protect it during transit.
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9 days ago
Verified review
Great everything, thank you.
All ordered easily on line, even got discount
Happy with our rug, looks great.
Would definitely recommend, as very easy to order, prices very good, customer service excellent and think it was only 4/5 days for delivery.
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17 Nov 2023
Verified review
Good Selection
Web site easy to use & plenty of selection. Very pleased with the rug it looks great in the lounge and blends in well with the colour scheme. Good price I knocked one star off as I had to chase for delivery despatch.
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11 days ago
Verified review
Beautiful, Petrol Blue Shaggy Rug
Delighted with our new Petrol Blue Shaggy Rug. Luxurious deep pile. Compliments our Living Room perfectly. Easy to order and tracked delivery in the specified time span. Very pleased with Rug Shop UK. Thank you!
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3 days ago
Verified review
Great service
Very pleased with my rug the colour is perfect too I made a mistake with my order online but phoned the shop and it was rectified without any problem so good customer service too
Highly recommend
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12 days ago
Verified review
Quick delivery as per website details, and both rugs lovely and as described with competitive prices. This is the second time I've bought from them and wouldn't hesitate to recommend. Thank you.
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17 Nov 2023
Verified review
rug is lovely but the colour is a lot lighter than pictured, always a problem with online shopping so would only drop a bit of a star not a whole one if that was an option.
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10 hours ago
Verified review
Customer service was excellent.
I’d ordered the wrong size rug and in one quick phone call my mistake was rectified- no fuss.
I love the rug too. Fabulous quality.
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15 Nov 2023
Verified review
Outstandingly beautiful rug
I was kept fully updated on the progress of my order. I needed to change my delivery address and the customer service was superb, cannot fault the helpfulness.
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16 Nov 2023
Verified review
Aurora Rug
Bought the Aurora rug, very pleased with the price and the quality.
The only negative issue was the delivery company that they use, absolutely awful!!
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5 Nov 2023
Verified review
Fantastic service as I had ordered the wrong colour, one email later it was all sorted, excellent service and fantastic quality, thanks the rug shop
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7 Nov 2023
Verified review
Excellent customer service.
Unfortunately the wrong colour way was delivered. After a quick email, photo and a brief conversation, the correct colour way was despatched.
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12 Nov 2023
Verified review
Ordering was very straightforward and we were kept informed of the progress of our order all the way through to delivery and we love our rug
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13 Nov 2023
Verified review
No problems! All good!
No problems with order, payment, communication and delivery. Pretty seamlesss efficient service and good pricing to get the rug we wanted
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11 Nov 2023
Verified review
First class service. Delivered on time. Great price and rug is just as described. Absolutely beautiful. What more could you ask for.
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1 day ago
Verified review
Fabulous rug, thick and luxurious under foot and I was able to get 25% off…what’s not to like. Really quick delivery too.
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16 Nov 2023
Verified review
Very good communication .. i was kept informed about a stock delay and delivery.. i would recommend this company..
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