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Top positive review
12 Dec 2023
Verified review
While the ordering and delivery experience was (as previously) good the rug itself was a disappointment in that it is pale taupe rather than silver (photo shows it unrolled slightly and lying on top of the silver rug I had wanted it to replace). I have never previously had to return a rug and would have found a 'returns label' with all relevant returns information required by The Rug Shop helpful. In addition it has become expensive to return an unsuitable item which would make me reluctant to take a chance on ordering a replacement rug.
The rug arrived damaged. When I rang I was told to send photographs which I did immediately. I then didn't hear for 2 days. I was told that the damaged item would be collected on a set day, I explained that this was not possible because we were at work all day but this kept being ignored & I had to keep reiterating. I was told I wouldn't receive a replacement until the faulty item was received back at the warehouse. I was not happy about this as this would have been 3 weeks after the order was placed and so I asked them to cancel the order. by some miracle, I received a call back a short time later saying that the replacement would be delivered on the same day as the damaged one was being collected. On the day the damaged item was collected but no replacement arrived. I waiting in all day, I rang and was reassured it would be with me the following day, I explained that I had waited all day and that I wasn't happy to wait in another day but that it had to arrive the following day as I was going away. I received an email stating that it would be delivered and a call saying the same. The next day came & went still no rug. It finally arrived 4 days late when we were not there. By pure chance my brother was there doing some repairs and so able to accept the replacement but the service was poor. I've used this company 3 times before so not sure why they got it so wrong this time but it will put me off using them again.
I was excited to make my first purchase from The Rug Shop. The staff were really nice and obliging when I changed my mind after placing my order and wanted to swop my first choice.
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9 Jan 2024
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Very helpful and courteous staff and I am really happy with my rug which is of good quality, looks great and was cheaper than other competitors. Will use this company again when I need another rug.
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9 Jan 2024
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9 Jan 2024
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Ordered rug on line advised delivery first week in January, actually got it time for Christmas.
Good value and great service
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8 Jan 2024
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7 Jan 2024
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So pleased with rug, lovely patteren, great price, fast delivery,so pleased
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7 Jan 2024
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the place for rugs
easy to browse, lots of choice, very quick delivery. Rug looks great too
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5 Jan 2024
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4 Jan 2024
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Courteous and helpful, keeping us up to date through the whole order.
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4 Jan 2024
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Excellent service, great price.
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2 Jan 2024
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Great experience and service. amazing collection and price. Highly recommended
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2 Jan 2024
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Good product lightening fast delivery
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31 Dec 2023
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Excellent quality rug, great communication, customer service and delivery as promised. Would highly recommend.
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30 Dec 2023
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Good price good quality and fast delivery
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29 Dec 2023
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Quick delivery, great quality.
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29 Dec 2023
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Great product. Very pleased
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28 Dec 2023
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26 Dec 2023
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Great rugs and quick delivery
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26 Dec 2023
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Flat weave rug
Good quality rug. Delivered very quickly. Website easy to use. We have used them several times and have always had good service, and quality goods.
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