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Top positive review
12 Dec 2023
Verified review
While the ordering and delivery experience was (as previously) good the rug itself was a disappointment in that it is pale taupe rather than silver (photo shows it unrolled slightly and lying on top of the silver rug I had wanted it to replace). I have never previously had to return a rug and would have found a 'returns label' with all relevant returns information required by The Rug Shop helpful. In addition it has become expensive to return an unsuitable item which would make me reluctant to take a chance on ordering a replacement rug.
The rug arrived damaged. When I rang I was told to send photographs which I did immediately. I then didn't hear for 2 days. I was told that the damaged item would be collected on a set day, I explained that this was not possible because we were at work all day but this kept being ignored & I had to keep reiterating. I was told I wouldn't receive a replacement until the faulty item was received back at the warehouse. I was not happy about this as this would have been 3 weeks after the order was placed and so I asked them to cancel the order. by some miracle, I received a call back a short time later saying that the replacement would be delivered on the same day as the damaged one was being collected. On the day the damaged item was collected but no replacement arrived. I waiting in all day, I rang and was reassured it would be with me the following day, I explained that I had waited all day and that I wasn't happy to wait in another day but that it had to arrive the following day as I was going away. I received an email stating that it would be delivered and a call saying the same. The next day came & went still no rug. It finally arrived 4 days late when we were not there. By pure chance my brother was there doing some repairs and so able to accept the replacement but the service was poor. I've used this company 3 times before so not sure why they got it so wrong this time but it will put me off using them again.
Have ordered a few times from the Rug Shop and have been very pleased with service & quality of rugs Would recommend highly
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22 Feb 2024
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21 Feb 2024
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20 Feb 2024
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highly recommend
lots of choice. reasonable price. good style & quality. fast delivery. everything so smooth from surfing the catelogue to placing order to receiving the order. can’t recommend more.
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19 Feb 2024
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Great Choice. Fast Service
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18 Feb 2024
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Delivery very quick ,very well packed
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18 Feb 2024
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Excellent service from start to finish. Good product.
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18 Feb 2024
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Excellent Service.
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17 Feb 2024
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Rug came quick and exactly as described
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17 Feb 2024
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Great prices and really quick delivery = perfect
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17 Feb 2024
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Great price and service
I did a comparison shop with 3 or 4 others and this was by far the best price. Ordering online was quick and easy and there was a great choice of rugs and sizes. I was kept informed of all stages from acceptance of my order through to despatch from Holland. The courier and Rug Seller kept me informed of delivery day and time. Delivery was prompt, careful and rug is perfect.
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