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Top positive review
12 Dec 2023
Verified review
While the ordering and delivery experience was (as previously) good the rug itself was a disappointment in that it is pale taupe rather than silver (photo shows it unrolled slightly and lying on top of the silver rug I had wanted it to replace). I have never previously had to return a rug and would have found a 'returns label' with all relevant returns information required by The Rug Shop helpful. In addition it has become expensive to return an unsuitable item which would make me reluctant to take a chance on ordering a replacement rug.
The rug arrived damaged. When I rang I was told to send photographs which I did immediately. I then didn't hear for 2 days. I was told that the damaged item would be collected on a set day, I explained that this was not possible because we were at work all day but this kept being ignored & I had to keep reiterating. I was told I wouldn't receive a replacement until the faulty item was received back at the warehouse. I was not happy about this as this would have been 3 weeks after the order was placed and so I asked them to cancel the order. by some miracle, I received a call back a short time later saying that the replacement would be delivered on the same day as the damaged one was being collected. On the day the damaged item was collected but no replacement arrived. I waiting in all day, I rang and was reassured it would be with me the following day, I explained that I had waited all day and that I wasn't happy to wait in another day but that it had to arrive the following day as I was going away. I received an email stating that it would be delivered and a call saying the same. The next day came & went still no rug. It finally arrived 4 days late when we were not there. By pure chance my brother was there doing some repairs and so able to accept the replacement but the service was poor. I've used this company 3 times before so not sure why they got it so wrong this time but it will put me off using them again.
Delivery was quick and I was kept informed. The quality of the item on arrival wasn’t great the edge binding had a big loop at the back and the rug itself was very thin for the price. Return was not made easy and cost me £29 . Won’t recommend Rug shop UK.
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19 May 2023
Verified review
Dubious initially from purchasing, due to the negative reviews.
The rugs arrived as and when stated, I received an email after purchase to say the rugs I chose were in stock and shipment was arranged.
They came within the time specified.
I am more than happy with my purchase. Exactly what I was expecting, quality appears good and for a fraction of the price in comparison to other sites.
Please don’t let the negative reviews put you off from purchasing
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5 Nov 2023
Verified review
A breath of fresh air
A breath of fresh air ! The Rug Shop UK exceeded my expectations with a recent rug purchase. My purchases were delivered promptly. However one of the rugs that I ordered was incorrect and Darren was very proactive in resolving this Issue speedily and now I have my correct purchase.
He was very empathetic and kept me updated regularly. Very professional customer service and I highly recommend their services and will most definitely shop again!
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29 Aug 2023
Verified review
My beautiful rug came on time, but unfortunately it was too big for my lounge.
I spoke to Harsh,who arranged for my rug to be returned with no objections!!
So far,can't fault the customer service!!
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29 Oct 2023
Verified review
I ordered two rugs by mistake and customer service were very helpful in resolving this problem.
Excellent service and communication from ordering to delivery.
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30 Oct 2023
Verified review
Fabulous service
We ordered a rug from the rug shop and the speed in which it was delivered was amazing. Sadly I ordered a rug that was too small! I contacted the rug shop and really couldn’t be happier with the service the next day the rug was collected and within three days we took delivery of a beautiful rug which is perfect for our home. Thank you for your amazing service
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21 Sept 2023
Verified review
I had changed my mind on a carpet I had ordered, contacted the team and they were able to make amendments and reimbursement difference with no fuss. Delivery was good, right to my doorstep ok second floor which I appreciated. Definitely recommend. Oh and my rug is beautiful I love it. Exactly what I needed to bring everything together. Thank you guys.
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31 Aug 2023
Verified review
Beautiful Rug
Ordered from their website site, then read reviews on trust pilot with lots of customers unhappy with this company! Must admit I did panic and contacted seller whom assured me that my purchase was being sorted in warehouse. Received a few days later am delighted with my new rug which price wise was considerably cheaper. Thank you very much Harsh & Co.
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30 Jul 2023
Verified review
Repeat purchase
It’s the 2nd time I’ve purchased this rug, 1st being at a previous property and since moving into my new home it became an essential purchase again. The quality is amazing and I’ve got no words to describe how soft it is and to top it off delivery only took 1/2 days too.
Order number 2000064107
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