Reviews for The Rug Shop UK
4.59/5.00
Excellent
How is the rating calculated?
The Rug Shop UKReviews
: 2,082ExcellentCertified
Details
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The Rug Shop UK- Logo - reviews
The Rug Shop UK - Lowest Priced Rug Shop 8000+ Rugs All Major Brands
www.therugshopuk.co.uk was launched by S&R Carpets a longstanding Yorkshire based high street business established over 35 years ago and having served thousands of happy customers of the years by delivering them quality floor covering products at the best possible value.Our customers continue to buy from us at our shops knowing that our great reputation, advice and service is second to none.
With our website www.therugshopuk.co.uk we offer you more than 8000 rugs and runners including the finest hand-knotted rugs, oriental rugs, shaggy rugs, traditional rugs, best-selling hand-tufted rugs, innovative outdoor rugs, children's rugs, designer rugs in traditional or contemporary style. Following the ongoing success of our dedicated rugs website we now source our rugs from the UK and all over the world so that we can offer you the the right option for your home.
Most of our rugs are displayed on our website but on the rare occasion you can't find a particular rug you want drop us an email at info@therugshopuk.co.uk or call us on +44(0) 1138 879393 with the rug description (a picture if you've got one!) and we will try our best to find a similar rug, if not the same rug for you. We also offer a bespoke rug service where we can make rugs to almost any size - please email us your requirements.
Contact
94 Garnett Street
BD3 9HB Bradford
United Kingdom
Trade register
Companies House 08298992
Authorised representative
Mamit Agarwal
This is how we ensure that reviews come from real consumers.
the most relevant positive review
2021-11-02T07:12:48Z 7 months ago
I had my eye on a particular rug for a long time. at another shop but it was rather expensive so I was putting off the purchase, waiting for a special offer but there never was any on this rug. Then I did an online search based on its description and to my surprise I found the exact same rug at the Rug Shop for an incredible price. I must admit I had not heard of this shop before so I checked Trustpilot and the reviews were great, so I ordered the rug. I even found a discount code on the shop website to take a bit more money off, making it an absolute bargain. The rug arrived a few days later, it’s absolutely beautiful and for a fantastic price. I was kept up to date by email throughout the order process up until delivery. I couldn’t be happier with my purchase and with the Rug Shop, and I will be back to buy more.
the most relevant critical review
2022-04-14T09:50:16Z 1 month ago
I had been looking for this specific rug online and this was the best price I could find. It was a good £20 less than other retailers. I selected it and paid only to receive an email saying the rug was out of stock. However it was still appearing online as “in stock” for a few days afterwards which makes me wonder if the price was incorrect.
Poor customer service.
The email suggested they could recommend similar rugs which I asked them to do, no recommendation received just an email saying my refund would be processed in due course. Took my business elsewhere.
The Rug Shop UK- Logo - reviews
Answer by The Rug Shop UK
1 month ago
Hi, please accept our sincere apologies, we have looked in your case and can confirm the stock level was showing out of stock at the time you placed this order and this is the case with all our items, so the buyers are aware well in advance, we have sent you the alternative links as well upon your request, please check your spam folder once, you then asked for a refund which was issued from our end within 24 hours.
Kind regards
The Rug Shop UK.
Read the most relevant positive or most relevant critical review
Positive
Critical
2021-11-02T07:12:48Z 7 months ago
I had my eye on a particular rug for a long time. at another shop but it was rather expensive so I was putting off the purchase, waiting for a special offer but there never was any on this rug. Then I did an online search based on its description and to my surprise I found the exact same rug at the Rug Shop for an incredible price. I must admit I had not heard of this shop before so I checked Trustpilot and the reviews were great, so I ordered the rug. I even found a discount code on the shop website to take a bit more money off, making it an absolute bargain. The rug arrived a few days later, it’s absolutely beautiful and for a fantastic price. I was kept up to date by email throughout the order process up until delivery. I couldn’t be happier with my purchase and with the Rug Shop, and I will be back to buy more.
Read more
2022-04-14T09:50:16Z 1 month ago
I had been looking for this specific rug online and this was the best price I could find. It was a good £20 less than other retailers. I selected it and paid only to receive an email saying the rug was out of stock. However it was still appearing online as “in stock” for a few days afterwards which makes me wonder if the price was incorrect.
Poor customer service.
The email suggested they could recommend similar rugs which I asked them to do, no recommendation received just an email saying my refund would be processed in due course. Took my business elsewhere.
The Rug Shop UK- Logo - reviews
Answer by The Rug Shop UK
1 month ago
Hi, please accept our sincere apologies, we have looked in your case and can confirm the stock level was showing out of stock at the time you placed this order and this is the case with all our items, so the buyers are aware well in advance, we have sent you the alternative links as well upon your request, please check your spam folder once, you then asked for a refund which was issued from our end within 24 hours.
Kind regards
The Rug Shop UK.
Read more
What other customers say about their experience with The Rug Shop UK
2021-11-24T12:50:21Z 6 months ago
Verified review|
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Reviews for The Rug Shop UK
4.59/5.00
Excellent
How is the rating calculated?
Trustmark for The Rug Shop UK
Status:
updated on: 19/05/2022
certified since: 19/03/2014
The Rug Shop UK is checked and certified according to the Trusted Shops quality criteria
- Verified identity
- Protection of personal data
- Clear ordering process
Secured by a guarantee
At The Rug Shop UK, you can use the guarantee from Trusted Shops and protect up to £2,500 . Find out more
Details about The Rug Shop UK
The Rug Shop UK- Logo - reviews
The Rug Shop UK - Lowest Priced Rug Shop 8000+ Rugs All Major Brands
www.therugshopuk.co.uk was launched by S&R Carpets a longstanding Yorkshire based high street business established over 35 years ago and having served thousands of happy customers of the years by delivering them quality floor covering products at the best possible value.Our customers continue to buy from us at our shops knowing that our great reputation, advice and service is second to none.
With our website www.therugshopuk.co.uk we offer you more than 8000 rugs and runners including the finest hand-knotted rugs, oriental rugs, shaggy rugs, traditional rugs, best-selling hand-tufted rugs, innovative outdoor rugs, children's rugs, designer rugs in traditional or contemporary style. Following the ongoing success of our dedicated rugs website we now source our rugs from the UK and all over the world so that we can offer you the the right option for your home.
Most of our rugs are displayed on our website but on the rare occasion you can't find a particular rug you want drop us an email at info@therugshopuk.co.uk or call us on +44(0) 1138 879393 with the rug description (a picture if you've got one!) and we will try our best to find a similar rug, if not the same rug for you. We also offer a bespoke rug service where we can make rugs to almost any size - please email us your requirements.
Contact
94 Garnett Street
BD3 9HB Bradford
United Kingdom
Trade register
Companies House 08298992
Authorised representative
Mamit Agarwal