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Test My Pets UK
Reviews:

212 reviews in the last 12 months272 total reviews  

4.08
Good

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Top positive review

23 Sept 2023
 Verified review
I ordered the test for my blue staffy who has some allergies and skin issues. I was sceptical at first. However I had speedy test results. I sent my sample off on the Monday (1st class signed for) and I received the results by Friday afternoon. The online chat team were very quick to answer any questions. Also I like to think the test results are quiet reliable as I know she has issues with beef and turkey and they both came back as 100% reactive. This has made me feel more at ease with the results and the only food I was giving her with a 100% reaction was yoghurt. I feel that this test has helped me narrow down and able to eliminate more foods I hadn't even considered. The only downfall was , the app I downloaded would not work. However it turns out I didn't need the app, and the tracking system on your main page wasn't kept up to date. when I contacted your chat team informed me the exact date and time the sample had been received.

Top negative review

5 days ago
 Verified review
Submitted my puppy’s fur for testing. Result came back indicating reaction to all the items he was currently eating plus many items he has never had contact with. Whilst I appreciate that the test shows any reactive items, the 12 pages of the report were full of caveats disclaiming the test and finished with a statement that the test process had not been scientifically proved. I was left feeling that I had paid for a test, at a time when I had serious concerns about my new pet’s health, and it was only once I had paid for the test and received the results did I learn that it was not based on any proven science. The report was of no help to me whatsoever and I feel cheated. The whole process meant that here was a delay of nearly two weeks in then going to the vet and starting again. In the meantime, my puppy was crying with the irritation and itching he was suffering.
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Reviews for Test My Pets UK

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28 Jun 2023
 Verified review
Very quick & easy to do, no trauma to my cat, all done at home no vet visit, report came back quickly clear results....perfect !
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Answer by Test My Pets UK
28 Jun 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience and found the testing quick and easy! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
22 Jul 2023
 Verified review
Excellent company, results were quick & now we know what our dog is allergic to we can start eliminating it from his diet
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Answer by Test My Pets UK
24 Jul 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
21 Sept 2023
 Verified review
Results came quicker than I expected, it was easy to read and it covered everything what I needed to know, thank you!
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Answer by Test My Pets UK
25 Sept 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
15 Dec 2023
 Verified review
Fast service, detailed results and helped my pooch get sorted with his lifestyle to make him less irritated
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Answer by Test My Pets UK
12 Jan 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
28 May 2023
 Verified review
I had a live chat today with Alex to enquire about the hair sample. Alex was very helpful and courteous.
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Answer by Test My Pets UK
5 Jun 2023
Hi Shari, thank you so much for the 5-star review! ⭐️⭐️⭐️⭐️⭐️ We are very proud of our LiveChat team, so we will pass this on to Alex straight away. When your results are so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
6 Jan 2024
 Verified review
She was very nice and very very helpful. She was very efficient and resolved issue quickly and perfect
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Answer by Test My Pets UK
12 Jan 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
24 Aug 2023
 Verified review

Gave me answers

Simple to understand. Easy to arrange. Prompt results and helped me to solve my dogs hotspot problem.
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Answer by Test My Pets UK
17 Sept 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
5 Sept 2023
 Verified review
Alex was very helpful, and promptly attended to a payment/order issue I had. Great customer service.
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Answer by Test My Pets UK
17 Sept 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
21 Oct 2023
 Verified review

Fantastic

Very easy to do happy with the results now we can make it easy knowing the allergies
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Answer by Test My Pets UK
30 Oct 2023
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Lucie Customer Service
10 Oct 2023
 Verified review
Cheaper than the prices the vets charge. Also an eye opener finding out what allergies are present
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Answer by Test My Pets UK
17 Oct 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience for you and your pet! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
7 Aug 2023
 Verified review
Nothing, everything was so easy and helped me to feed Willow more appropriately for her !
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Answer by Test My Pets UK
17 Sept 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
10 Dec 2023
 Verified review

Rapid results!

Results very detailed, received in rapid time too! Simple process. Would recommend.
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Answer by Test My Pets UK
12 Jan 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
12 Sept 2023
 Verified review
Great communication, quick responses. Got all the information I needed straight away.
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Answer by Test My Pets UK
17 Sept 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
11 Dec 2023
 Verified review
The results were very quick and helped a lot to know what's causing him to scratch
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Answer by Test My Pets UK
12 Jan 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
14 Dec 2023
 Verified review
Excellent. Gave the family a good understanding of what foods the dog can have
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Answer by Test My Pets UK
12 Jan 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
11 Dec 2023
 Verified review
Very helpful in helping me find out what was wrong with my dogs diet.
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Answer by Test My Pets UK
12 Jan 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
8 Apr 2024
 Verified review
Really good service and really helpful they do all they can for u
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25 Nov 2023
 Verified review
Quick response from sending the sample in to getting the results
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Answer by Test My Pets UK
30 Nov 2023
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Donna, Customer Service Manager
21 Oct 2023
 Verified review
I got my answer asap with the chat with Heather. She is great!
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Answer by Test My Pets UK
30 Oct 2023
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@testmypets.com Thanks again for the great review! Lucie Customer Service
22 Dec 2023
 Verified review
Fast response and sorted quickly. Heather was very helpful.
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Answer by Test My Pets UK
12 Jan 2024
Thank you so much for reaching out and giving us 5-stars! ⭐⭐⭐⭐⭐ We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager