Test My Pets UK- Logo - reviews

Test My Pets UK
Reviews:

210 reviews in the last 12 months276 total reviews  

4.06
Good

Trustmark
Valid

Includes Buyer Protection

Certified since: 22 Jun 2022
The Trustmark indicates trustworthy online retailers.
Test My Pets UK fulfils all Trusted Shops quality criteria, including
  • Verified identity
  • Encrypted data transfer
  • Clear ordering process

Trusted Shops Buyer Protection

This company offers Trusted Shops’ buyer protection up to £2,500. Find out how this secures your transaction.

Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Top positive review

23 Sept 2023
 Verified review
I ordered the test for my blue staffy who has some allergies and skin issues. I was sceptical at first. However I had speedy test results. I sent my sample off on the Monday (1st class signed for) and I received the results by Friday afternoon. The online chat team were very quick to answer any questions. Also I like to think the test results are quiet reliable as I know she has issues with beef and turkey and they both came back as 100% reactive. This has made me feel more at ease with the results and the only food I was giving her with a 100% reaction was yoghurt. I feel that this test has helped me narrow down and able to eliminate more foods I hadn't even considered. The only downfall was , the app I downloaded would not work. However it turns out I didn't need the app, and the tracking system on your main page wasn't kept up to date. when I contacted your chat team informed me the exact date and time the sample had been received.

Top negative review

4 May 2024
 Verified review
Submitted my puppy’s fur for testing. Result came back indicating reaction to all the items he was currently eating plus many items he has never had contact with. Whilst I appreciate that the test shows any reactive items, the 12 pages of the report were full of caveats disclaiming the test and finished with a statement that the test process had not been scientifically proved. I was left feeling that I had paid for a test, at a time when I had serious concerns about my new pet’s health, and it was only once I had paid for the test and received the results did I learn that it was not based on any proven science. The report was of no help to me whatsoever and I feel cheated. The whole process meant that here was a delay of nearly two weeks in then going to the vet and starting again. In the meantime, my puppy was crying with the irritation and itching he was suffering.
Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.

Reviews for Test My Pets UK

Sort by  
Latest first
(8)
(10)
(33)
Reset
3 Mar 2024
 Verified review
Still waiting for my test results even after I paid extra to get them back fast. Ordered on 20th Jan haven’t heard anything back. Wouldn’t use again
Report review
2 Mar 2024
 Verified review

The results seemed a little impersonal and generic

The results seemed a little impersonal. Most items listed were what most dogs can’t eat anyway. My dog has severe reactions at times and I was hoping for a more detailed report
Report review
2 Mar 2024
 Verified review

A very disappointing experience

The test report for my dog showed allergens that turned out to be inaccurate when we put her on a hypoallergenic diet afterwards. The report also seemed partly written for humans and not for dogs. Communication by customer services was poor as they did not keep me updated on progress.
Report review
26 Feb 2024
 Verified review
Did not think they explain the test results very well… and when I asked customer service questions re the results they gave probable answers! Wasn’t impressed at all. Waste of money
Report review
25 Feb 2024
 Verified review
Complet rubbish
Report review
22 Feb 2024
 Verified review
Never received my order..think this is a scam
Report review
22 Feb 2024
 Verified review

His test results were completely wrong

Hos test results were completely wrong . The one thong we've found he is allergic to after doing extensive Elimination tests is the one thing that wasn't listed as an allergen Total waste of money
Report review
10 Feb 2024
 Verified review
Very few ‘dog ‘ foods given as allergies. I discovered my dog is allergic to iceberg lettuce and artichokes as such🙈
Report review
6 Feb 2024
 Verified review
Not received my order
Report review
5 Feb 2024
 Verified review

Not useful info!

Most things with red flags weren’t things a dog would have or be by anyway. Nothing useful at all.
Report review
20 Jan 2024
 Verified review
I would like my money back as I can no longer find the email that I was suppose to follow on how to do my test I thought I was ordering tests kits which would be posted out to me. So i have paid for two test and have not be able to do them
Report review
17 Jan 2024
 Verified review
Report review
Answer by Test My Pets UK
24 Jan 2024
Thank you for your review. We’re very proud of our service and we appreciate your feedback. We are always looking to improve our service, and your feedback helps. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Donna, Customer Service Manager
8 Jan 2024
 Verified review
Very inacurate, waste of money
Report review
7 Jan 2024
 Verified review

Just a list of recently eaten foods not sensitivities.

On further investigation I found these tests just list the foods recently eaten and not sensitivities.
Report review
4 Jan 2024
 Verified review
I sent off my testing pot for my dog at the end of November and I am yet to hear any correspondence back whatsoever. I was informed it may take up to 20 working days but we are way past that and I’ve heard nothing. Not even a note to say my post hasn’t been received
Report review
31 Dec 2023
 Verified review
I never received my order.
Report review
22 Dec 2023
 Verified review
Never received our test !
Report review
16 Dec 2023
 Verified review
Ordering the test was easy, however the test results did not achieve the results one would have expected and easy enough to point to any particular remedy. In essence the results were medium or high risk, ruling out most food intake.
Report review
Answer by Test My Pets UK
24 Jan 2024
Thank you for your review. We’re very proud of our service and we appreciate your feedback. We are always looking to improve our service, and your feedback helps. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Donna, Customer Service Manager
26 Nov 2023
 Verified review
Report review
Answer by Test My Pets UK
24 Jan 2024
Thank you for your review. We’re very proud of our service and we appreciate your feedback. We are always looking to improve our service, and your feedback helps. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Donna, Customer Service Manager
25 Nov 2023
 Verified review
Disappointed. Not what I expected. In my opinion, waste of money.
Report review
Answer by Test My Pets UK
30 Nov 2023
Thank you for your review. I am very sorry to hear you are not completely satisfied with the testing and service. Our team would love to assist with your concerns. Please do reach out to our expert and friendly team at info@testmypets.com and we will be happy to help. Donna Customer Service Manager