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Top positive review
30 May 2023
Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?)
I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number
waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke!
Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive
I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
Great product
Downside the delivery wasn't great they couldn't bring it into my home so was left on driveway and i had to wait till I got help to lift it into the garage. Health and safety gone mad !!
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Answer by Catering Appliance Superstore
19 Jul 2023
Thanks so much for sharing your experience with us. We are working hard with all our suppliers to try and improve delivery options for all our customers.
28 Jun 2023
Verified review
It is a shame the delivery people let you down as they were lazy and rude
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you so much for taking the time to leave us a rating.
We are very sorry to hear that the delivery company did not meet the standards that we expect.
28 Jun 2023
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you for your 5 star rating
28 Jun 2023
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A great product
Very pleased with the coffee machine and it was delivered promptly.
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you for the great review!
27 Jun 2023
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you for your 5 star rating
27 Jun 2023
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you for your 5 star rating
27 Jun 2023
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you for your 5 star rating
27 Jun 2023
Verified review
Shoes arrived quickly & exactly as expected.
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Answer by Catering Appliance Superstore
19 Jul 2023
Thanks so much for sharing your experience with us. We hope to see you again soon
26 Jun 2023
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you for your 5 star rating
22 Jun 2023
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you so much for taking the time to leave us a rating
22 Jun 2023
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Great customer service and competitive pricing.
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business
21 Jun 2023
Verified review
Ordering and supply of appliance excellent.Delivered early
very good sevice
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Answer by Catering Appliance Superstore
23 Jun 2023
We are incredibly grateful that you took the time out to leave us a 5-Star review.
21 Jun 2023
Verified review
Fast delivery and the price a very competitive
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you, We appreciate the great feedback
20 Jun 2023
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Easy ordering and fairly quick delivery. Appliance arrived in perfect condition. All good so far
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Answer by Catering Appliance Superstore
23 Jun 2023
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.
20 Jun 2023
Verified review
Competitive Prices & Excellent Service
Offered competitive prices, provided updates to keep me informed about delivery and parcels containing china arrived in perfect condition. A 5 star experience!
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Answer by Catering Appliance Superstore
23 Jun 2023
Thanks so much for sharing your experience with us. We hope to see you again soon
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