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Top positive review
30 May 2023
Verified review
I put 5 stars for the promptness of delivery, but the delivery itself has a lot to be desired, we were in the house waiting for the delivery, neither the doorbell or the door was knocked because 2 hours after it was expected we got a text to say it had been delivered 4 doors away, the driver couldn't be bothered to deliver to the right house. as it was we were unable to check the item for damage, Fortunately it was well packed and undamaged. service great - delivery rubbish.
0rdered a large quantity of chairs and was promised next day delivery where I was expected to wait between 8am and 6pm - delivery never happened and when I called Customer Services to try and get couriers no I was told I couldn't have it. later I was told they had tried to deliver at 9.15 - my CCTV disproved that as they had never been at all. Then I was told later that the courier company didn't accept incoming calls (really! how do they run their business?)
I was then told that delivery would be the next day (Friday) again told I had to wait from 8-6 and no they didn't have any tracking information and again they couldn't give me the couriers number
waited till 1pm and got really fed up by this time with unhelpful Customer Services so called again and insisted that she called the supplier to get me a delivery time - she came back 20 mins later to say it hadn't been shipped at all and that it would now be Monday and later sent me an email telling me it would be between 8 and 1pm and would I like to click the link on the email if I was satisfied with the customer service I'd been given - what a joke!
Delivery came Monday and on asking the courier who was part of Palletways who pride themselves on their ability to track every pallet shipped (remember I was told they didn't do that) it was established that they had not received the shipment until Monday morning so it was never ever going to have been the next day for the previous Thursday so two complete days wasted waiting on a shipment that was never going to arrive
I just felt I was lied to and fobbed off with completely unhelpful customer services and will not be using this company again
Amazing great product great compaction quick delivery we are getting ready to order again and will continue to use this company for our business
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business
15 Jul 2023
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you for your 5 star rating
14 Jul 2023
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Answer by Catering Appliance Superstore
19 Jul 2023
We are very grateful for your review, although you did not mention your experience. Your opinion matters a lot to us as we are continually striving to improve our service. We would be happier if you could contact us to let us know what we could do to improve your experience.
14 Jul 2023
Verified review
Fast delivery
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Answer by Catering Appliance Superstore
19 Jul 2023
We are incredibly grateful that you took the time out to leave us a 5-Star review.
14 Jul 2023
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you for your feedback.
Apologies for the delay in delivery
13 Jul 2023
Verified review
Quick delivery and easy website.
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business
12 Jul 2023
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you for your 5 star rating
11 Jul 2023
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Review of company
The service was excellent quick & easy no problems. Well recommended company.
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you for your amazing feedback
11 Jul 2023
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you for your 5 star rating
11 Jul 2023
Verified review
Amazingly fast delivery and best value I could find for these sun loungers
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Answer by Catering Appliance Superstore
19 Jul 2023
Thats what we aim for!
Thank you
11 Jul 2023
Verified review
Good quality product and quick delivery
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you for your kind words! Glad you had a great experience
10 Jul 2023
Verified review
Delivered and installed on time. 10 missing shelf brackets were delivered immediately by post.
Good experience.
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you for your review,
I am sorry that parts were missing
9 Jul 2023
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you for your 5 star rating
6 Jul 2023
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Ffiona was exceptionally helpfull and we had greart communucation during delivery periid and after , i cant honestly think how they could improve anything going on my experience , will definatly use this company many times in future and look forward to doing so
Many tbanks
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you, We appreciate the great feedback and I will be sure to pass your comments onto Fiona!
5 Jul 2023
Verified review
Great for all you could need in a catering company
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you that is great to hear! :-)
4 Jul 2023
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you for your 5 star rating
4 Jul 2023
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you for your 5 star rating
3 Jul 2023
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Great service
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Answer by Catering Appliance Superstore
19 Jul 2023
Thank you so much for this great 5-star review. We really appreciate your business
3 Jul 2023
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Good customer service.arrived on time and kept up to date with progress
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Answer by Catering Appliance Superstore
19 Jul 2023
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience
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